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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9017 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 9,017 reviews
  • Rated 3 out of 5 stars

    Great with a serious flaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great if it can fix the sdcard issue. I have played for several hours after which the sdcard first fails then it breaks the motherboard. I like the performance upto that point. All the major games I play, were working great. The controller position is also perfect.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aashique,

      We sincerely apologize for the SD card issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that several updates to ROG Ally will be released in the future to improve the overall system performance and stability.

      Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0305" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166/ Asus

  • Rated 5 out of 5 stars

    Rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog battery dies too quick its not for me its more for like traveling. Great too play no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hanheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld system. I purchased it since my wife and kids take over all the TVs. Now I get a chance to play games while they watch their show. Storage could be better, i usually game on the cloud via game pass, so i guess is not too much of an issue. However if you have a big library in steam, storage wont be enough. I havent had a chance to test the sd card. Hopefully it will work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy for most

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing, IF you get a good model and you can figure your way around windows. I’m coming from a steam deck and mostly play plugged in, if you want this to be portable you should reconsider or get a battery bank. Other than that it’s powerful and after some tweaks can float around 75c and stay in VRR for almost any game you would want to play.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t tried it with a micro SD so I can’t say if it’s true that they are damaged by the rog ally, but the the controller feels really comfortable (I thought it wouldn’t be by the looks) And the power is really good in general. The only ugly thing I haven’t liked so far (beside some software bugs) is the battery, it drains very fast. You will have around 1 hour of playing in mid - high games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good gaming handheld device

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a handheld device is definitely works hard for such a compact device. Everything about it runs better than even my gaming laptop. The only downside for me is the awkwardness of holding it. For comfortability it nots as good as id like. But thats still minuscule compared to everything else it offers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Handheld Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great with most games. New buyers should understand that this is not an ultra pc or gaming laptop. It runs most games effectively however some games require and external mouse and keyboard. The games with higher graphics also will probably on get about 20-30 FPS on this device. However this system is everything I was looking for in terms of the games I play on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX Handheld?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2yrs. I'm still loving mine. Might even pick up the upcoming XBox version that'll be coming out soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this item for about a while and I’ve had no issues whatsoever. Plays games great, it’s fast, and the cooling system is great. wish the battery was larger though. It plays a while with older titles though. It’s worth it to me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of tech, few bugs out of the box, but a few updates later, it runs great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, until micro SD card reader malfunctions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product, however, the major issue at the moment is the micro SD card reader. ASUS has acknowledged this issue, but unfortunately my first rog ally’s micro SD card reader stopped working after about 11 days. I’m hopefully that it’s more of a firmware issue so I have ordered a replacement. Other than that, it is an excellent gaming device if you have a bit of technical expertise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog ally for the win

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost perfect except from the micro sd issue,performance is solid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs most of my games with ease. Definitely worth the pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning and playing it for a week i have decided its the perfect power for the price it blows the steam deck away by 5x.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was in the box and the set up was super easy! My 9 year old had been playing roblox on a tablet that was super laggy and this does this trick without having her sit at a computer. She can play anywhere she wants!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus ROG

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in the Navy and this thing is pretty legit. I use it all the time to play Forza 5, Red Dead and many other games. Very convenient for travel and offline use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The stepping stone to handheld PC gaming

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several software patches and hot fixes, the Ally is finally deserving of the title of king of handheld PC gaming. The Steam Deck is cute and has a strong, applaudable, focus on compatibility, but having the Ally to fill in gaps with things like Xbox Cloud Gaming, all the non-compatible Steam games, and games from other launchers, sells it. The only con is Windows-related and boot issues, which one can only hope is fixed in time with software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VRR 120 Screen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Persona 5 Royal on the go has been a treat to play on Ally. VRR screen makes the game play smooth with no tearing. Ally is better than Legion Go and Claw! If only Ally has an OLED screen, then it would be perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Amazing device with one manor flaw…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is an amazing handheld, You can play Xbox games, Steam, and more. With Windows as the operating system the possibilities are endless. The display is the best ive ever seen, probably the biggest improvement over the Steam Deck. Unfortunately, the battery life is horrendous. 2-3 hours at most with most games.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0165" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Nice device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for playing games and retro games, only draw back is the battery life,

    I would recommend this to a friend