Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9017 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 9,017 reviews
  • Rated 2 out of 5 stars

    I feel like this thing was released too early.....

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like the rog Ally. I've had it for just over two weeks, luckily I'm still eligible for a return, so I'm going to pursue that return. Hour plus setup process to begin okay I was okay with that it's just a Windows computer... But in the proceeding weeks of using it I've had crashes, I've had my micro SD card be destroyed by it. The card literally is dead will not be read in any other computer. There's the firmware issues, the horrible battery life even on 10 watts I found on some lower powered games I still get maybe an hour at most I can literally watch it count down almost with the seconds. I really wanted to like this as I said but I feel like it's a beta that got released to the public possibly even an alpha product. I like Asus I have an Asus gaming laptop and it works great. But unfortunately the April 1st announcement date of this almost feels like it's fulfilling itself.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Josh,

      We are truly sorry to hear about your disappointment in the ROG Ally. This is definitely not the type of experience we want any of our customers to have with ASUS products and it is not the norm. There will be future updates for the ROG Ally that will improve overall system stability and performance. If you do not wish to wait for future updates then you can return the product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0029" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Amazing system

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is a great gaming system. It comes with a full copy of windows so it can also be a great tool for productivity. Pair the device with bluetooth keyboard and mouse and grab a portable display and you have a workstation on the go! Have spent many hours travelling with this setup and it literally has lead me to invest in a desktop for home and remove laptops altogether.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming handshild on the market.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing: simply the best gaming handshild available today. Others has bigger and havier screens and not as polish as this device is. Windows 11 is an advantage specialy for productivity you have a portable desktop computer you can take and do everything you can do on a desktop. The best of all bestbuy open box item already on sale under 500 dollars. It only gets better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROG Ally

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portabke computer aspect is fantastic but imthe initsl start of having to uodate drivers and systems was a bit off putting. Having to soend time watching videos to get the right drivers after the initial install was a slight oain but not too bad. The main “flaw” is just the batteryblife, after about over an hour of game play the system is out of battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ally

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a gaming beast......if you know what you're doing. This is not a out of the box plug and play device. It requires a hefty initial set up. After that tinkering and getting games to run how you want will still require tweaking and testing. If you're familiar with windows and such you will have a blast if you have patience. I love this device, I'm sure Asus will hash out whatever issues arise/exist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG Ally. After owning the steam deck, I was really itching for that experience but with a handheld that had a bit more power to it. Besides the minor tweaks to get the Ally where you want I have no complaints to this point with this device. Although after only a short time my SD card slot did not work like most other reviewers are saying. I am able to upgrade the storage but feel like the SD card is where the Ally failed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Performs pretty well but needs a lot of tuning

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely a powerful portable, and can run AAA games pretty well on medium settings. Screen looks great, but the controls are subpar compared to a steam deck. The overlay for choosing games is also an afterthought at best, as you get kicked out into normal windows A LOT, so you never forget thisnis a windows machine.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Griff,

      We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend up[dating the Bios which improves system performance.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0027) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support
      https://dlcdnets.asus.com/pub/ASUS/IOTHMD/Image/BIOS/113368/ASUS_RC71L_322_BIOS_Update.exe?model=ROG%20Ally%20(2023) Asus

  • Rated 4 out of 5 stars

    Great handheld device.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great device. It’s my favorite for retro handheld gaming. I also have played Hogwarts Legacy on it and it plays very well. For the more powerful games it is better to play plugged in to get the most power out it. They still play well in the battery as well. You won’t be disappointed with the Ally

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice little starter pc/handheld for kiddos

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved everything about it besides the battery life lacking for duration.(Not really a problem for me because I have external battery or its always on a power source) Added items so far Screen protector Dock (steamdeck) keyboard and mouse

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this windows device has been pretty good, have not had any issues out of it so far. Excepted a bit of freezing here and there, the frame rate is pretty soild also the system is very responsive which is great, I also like the different modes you can choose from which are desktop, consoles mode and touch so far i am impressed the product. One last thing is the system’s heats up the screen whixh makes it very hot, it can be a bit noisy at rime just the fans.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fun. I enjoyed this a lot. It makes gaming on a pc as simple as a console

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance but chose some other console for my gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JohnJoshua

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this for my son birthday. Very handful can bring everywhere. Very clear sound and picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Msi claw ultra 7

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is actually better than my MSI Claw. This device does not heat up. I use my sd card and had no problem with it. I had this device for at least a month now. The whole device does not over heat. Only the charger adapter heats up when the device is 50 percent. It is super fast charging for me. Battery life is good for at least 2 hours. Msi claw i own battery life sucks is probably from amazon i got it from the seller. I would recommend rog ally z1 extreme to people that has low budget. My advice is wait till they have a sale for 400 dollars it is worth buying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great little powerful device

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is fantastic, plays all my AAA games in low-med settings at 45+ even 60+ fps depending on the game. It is quite a bit more involved than other "consoles" but if you have a bit of windows knowledge it's very easy to setup and use. Definitely consider upgrading to 1TB SSD.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Have Patience!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's been great for what it can do, but there's a big learning curve and a bit buggy. Docked mode is probably where I see most issues. It's only been out for a little over a month, so I see it getting better. Steam Deck was the same way in the beginning. Do I regret the purchase? Not at all. If anyone wants to get into an entry level windows machine, this is a good starting point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for a month no problems great performance battery could be bigger, and I have had no issues with SD card reader

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hand held

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying them, they are fun to have it is like having a small computer in your hand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10. This thing does everything i wanted out of it. I can play Fortnite 120FPS easily and it looks beautiful doing it! I thought i would only be using Turbo Mode all the time plugged in but was so surprised to find that i can play in Performance Mode! Doing so gives the Ally about 2 hours and 20min of Fortnite gameplay which is amazing. Same goes for Overwatch. I play using my bluetooth Xbox Controller and latency is amazing as expected. Very very happy with my purchase and in love with the Ally!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device amazing just had battery life but if can you live with that

    I would recommend this to a friend