Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9017 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 9,017 reviews
  • Rated 5 out of 5 stars

    Pioneer for the next gaming level.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable and great handheld. Just held back by small storage for gaming. Everyone know 512GB not gonna cut it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great windows handheld, for casual gamers

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good: Build quality is solid, decent screen, gets bright. Great speakers. The ASUS tools make it easy to customize settings. The Bad: modern games struggle to squeak out 30 FPS on low settings even on max power mode and plugged in. For me this was a deal breaker as its a gaming console /PC. I get its handheld, and its not going to rival a laptop but for the price, spend an extra hundred bucks and get a 4050 or 4060 laptop. You get DLSS plus frame gen, larger screen and keyboard and touchpad. As far as handhelds go its great. Unless you want to game on it. I guess if your desperate and dont want to lug around a loptop you can get your gaming fix in on the go but it was just too rough form me and not enjoyable wirh the stuttering and frame deops. Also-No extra USB ports to plug in accesories. I would have liked to see a desicated chaeging port and at least one free USB C port since it is a windows PC

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sean,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will forward your feedback to our Product team for review to improve the product.

      Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0281" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Sweet lil handheld

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue is heat control gets way too hot quick. Definitely upgrade fans first thing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only set backs are the battery life and storage. Other than that I’m pleased with my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ROG Ally Z1 Extreme

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not get without a larger m.2 SSD. The card reader is still faulty and will require an RMA to replace. That said, it is the most powerful hand held on the market and is an exceptional piece of equipment when it runs. Cloud Recovery is also really bad.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Emmitt Jay DeLongII,

      Your feedback on the ROG Ally is greatly appreciated and we would like to apologize for the issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.

      Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the SD card issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0338" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166/ Asus

  • Rated 5 out of 5 stars

    A very good PC

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my experience with this. I did have the issue with the SD card reader failing, but Asus was very easy to work with to have that repaired at no cost to me (I repurposed amazon packing materials to ship it in). One gripe is the battery life is not the best. Maybe 2 hours of play even at 15w setting, but a great experience nonetheless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing ever!!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device so much, I play it all day! Easily to take places, and nice display!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice gaming device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it so far. Took some getting used to, but the more I use it the more comfortable i am with it. Plays everything i have thrown at it so far as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very good handheld pc

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the Rog Ally but it took me a while to get used to it. The Ally is not like the switch where you play right out of the box. I am also new to pc gaming being a console gamer mostly. The devise has preloaded user videos and they are videos on you tube to help. I like that it plays from game pass and steam. Eventually I want to learn emulation. The ally is powerful and a lot of enjoyment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best PC Handheld Console

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's such a great device! Took it on a flight and was able to play my games with no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best portable gaming system.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG Ally. I also own the SteamDeck, Nintendo Switch, and Legion GO, but I find the ROG Ally to be my favorite and go to device for playing games on the go or even when relaxing in bed. Because it runs Windows, everything runs on it. It handles AAA titles such as Hogwart's Legacy and Diablo IV just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Realy nice handheld PC

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing portable handheld gaming pc. Compared to the Steam Deck, this is an excellent alternative that runs any game.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ii

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Word of advice for anyone who purchases one of these spend at least an hour researching and downloading the latest updates and firmware other than that as long as you're accepting of the battery being pretty crappy in terms of life, it's actually pretty awesome

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on the ROG Ally and would like to apologize for the issues you've faced. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that some updates to the ROG Ally will be released in the future to improve the overall system performance and stability.

      Allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0291" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 5 out of 5 stars

    Handheld pc

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. It's a good product. But I love the steam deck even more but still overall its good product even if you're looking for a handheld

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will run any game you want it to, great value for such little money

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Amazing once you finally manage to play something

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My feelings are complicated. On the one hand, graphically it is FAR superior to the steam deck. I had a GTX 1080 on my pc and 12 gigs of RAM, and the steam deck ran better for some games, worse for several. The Ally, especially plugged in, blows both out of the water HOWEVER Set up can be a pain. Switcing apps can be a nightmare It's essentially a laptop with no keyboard, and the onscreen keyboard can be a battle. It restarted or had to be restarted a dozen times when i was setting it up it seems to have forgotten the SD card was there, as others have said it really, REALLY wants me to put powerpoint and excel on the device, since its basically a laptop like i said constantly, pop up windows- especially when buying something on steam- seem to confuse both the touch screen and the "mouse", and i am constantly selecting the window under it basically i buy games from the steam website on my phone, then download via the ally its great for portable plays, looks good on my TV, but it really needs a better interface that stops bombarding me with PowerPoint and MS Word notifications when i am trying to play a game

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Russellohh,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0552" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Totally worth it! Smooth gameplay!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG! I love this machine. There is a ton of initial setup especially with updates. So far, I've been using as my PC Game Pass machine which also comes with EA Play. So amazing to just pick games and play without thinking about buying (even though I still can). The first game I played was Battletoads as I wanted something lighthearted and designed for sticks. I've got Gundam, Forza Horizon 5, Doom Eternal and some others loaded up (man, even 500GB doesn't seem so big anymore).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to hold and battery isn't terrible. Runs games well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Travel companion

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this in July 2023 and it's been awesome. I got it for work travel since my laptop was huge and bulky. It's been everything I wanted and needed. Although I would recommend an external battery, I've loved being able to play games on airplanes and hooking it up to a TV in a hotel room with the external dock has been great. It's definitely my favorite travel companion would recommend 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Handheld PC

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my Ally. The ability to play games, and stream via cloud on the go is perfect. Then add having the full abilities of a laptop as well!! Highly recommend the ally.

    I would recommend this to a friend