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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9018 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 9,018 reviews
  • Rated 5 out of 5 stars

    Definitely worth the price for me.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this after having the Steam Deck for eight months. I loved the deck but the problems playing certain games and lack of egpu ability is what made me purchase this and try it. I love it. Its pretty amazing. The battery life is atrocious I will say. Keep that in mind. But overall with how I use this my personal experience is a pleasant one that exceeds the deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Xbox owners

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is everything I’ve wanted for a while now I have full access to my Xbox gamepass library including PC exclusives All my games have had no trouble hitting the high fps numbers but I tend to be satisfied with a smooth 60fps for everything in order to save battery life. I’ve managed to get almost 2 hours of battery running it at that between multiple games

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited about this device, it has a great screen played modern games decently. I ultimately returned the item, it had slow download rates. Another issue I had was the sleep/wake up and the built in control would not work and it would require a reboot.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0261" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Roy ally z1 extreme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the device but it has issues card reader doesn’t work and left joystick won’t work left or right direction. Love the system but it is flawed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible little device with additional potential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this portable pc for gaming and some work on the road and let me tell you it does not disappoint. It is amazing how much power is stored in this little guy. It is more powerful than my slightly older pc. Plays GTA5 flawlessly, I managed to run Assetto Corsa and Project Cars and they looked beautiful. I even hooked it up to my TV and it runs amazingly well there as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hamdheld pc, great feeling in your hand and runs smoothly, paired with the wd tb ssd great for gaming on the go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best portable, true gaming pc extension

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way more powerful then the steamdeck, great screen and access to pc gamepass, steam, epic, battle.net etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Azus Rolly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming set loved it very fast and it’s very good to use to play Fornite and game.0

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hardware, terrible OS.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware is awesome. There is an Ally X but i find the hardware pretty good. The biggest negative is Windows 11. ASUS's app is great at trying to hide the underlying OS but it is hampered by how messy gaming is implemented by game providers under Windows. Terrible for a portable console as the experience is far from seemless. I have seen people convert this to a SteamOS Linux machine and have been happy. I may try that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product qas amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great produxt super fast bought a dock and displays on tv looks like 4k graphics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    If you are in the market for a handheld pc....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device as long as you know what you are getting into Great for pc gaming and emulation as it can pretty much emulate all consoles that have working emulators, again as long as you understand that this is a handheld pc and not a handheld console (meaning you will have to set it up like a pc) I say give it a go The unit I have has no hardware issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! Its a tank. No issues. Battery life is small but understandable for the power its pulling

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely no isses like some of the other comments . Only thing was at the beginning the keyboard was not showing up but i pressed up on the d pad and the back right button and got i manually up. Only on setup now it works perfectly.i had a steam deck on windows but cod wouldn’t work right and other games as well. This one does it all and then some, betterscreen, 120hz. No complaints, ive done all the updates as its a new device so itll have constant ones .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth a first...and second look.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I really was weary about purchasing since I already had another device that I could play my games on my phone, but this thing knocks anything else out of the park. Setup was relatively easy and I took others comments and updated any software before I put it through it's paces. I haven't needed to do heavy configuring since I use it for moderate gaming and emulation. For the price, I don't think you can beat it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend enjoys this so much she plays her games runs perfectly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to be able to play all of your games on a handheld then this is the best option. The VRR screen feels like a neccesity on these and none of the 7840U options have it. The only problem is battery life. The battery life is terrible.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice hardware, living with Windows is the downside

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether I would recommend this or not is "it depends". Hardware is solid, fast, and works as advertised. Battery life is as expected (a few hours max on intense gaming, longer on lighter loads). It runs Windows though, and there is no escaping that. On the plus side that means it is compatible with a large set of saoftware. On the downside, it comes with the clunkiness of tryin to use Windows on a small screen device. It took about an hour before I could use it at all out of the box by the time it installed Windows updates, Asus updates, BIOS updates, etc. The times you have to break out of Asus Armory Crate, Steam, or Xbox apps and intertact with the Windows desktop are very painful. So.... Do I recommend it? If you are OK with Windows, and all that entails in terms of updates/management/upgrde/etc, then YES, If you are looking for a Switch-like handheld that you can always just pick up and play with no fuss, then NO. It will take more interaction, management, and administration than that.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JasonJoel,

      Thank you for your feedback on the ROG Ally, we truly appreciate you taking the time to let us know, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best system purchase to date runs red dead 2 perfectly even with mods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play a lot of cozy games and controller works perfect for them. Its full windows 11 and i can download all my launchers and mods, compatible with all file types. There are some games that dont support controller yet that i cant play but for the most part i can play everything. Absolutely love this thing, runs great and allows more flexibility. My store had several open item units for $100 off too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for casual use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome! So if you’re looking for something to play on the go definitely recommend. I was thinking of this or the steam handheld even the Aya Neo ultimately went with this due to the look and size and not disappointed. Should note I’m a hardcore gamer mostly got this for the airport on work trips so really will probably play 15-20 hours a month.

    I would recommend this to a friend