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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9018 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 9,018 reviews
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this handheld. I've played a large variety of games and the quality is amazing. Very few crashes, but I'd suspect the ones that occur are from the games (Starfield). 4 stars because I like to play on the top performance mode and I have to keep it plugged in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Handheld Gaming PC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stoked for my Ally. Works great without issues so far. Once you get use to running games through the Asus User Interface games run better as it allows for more options. I purchased with the intent of no longer needing to pack a gaming laptop on trips and so far it hasnt let me down. Specially when coupled with a USB-C dock to add a mouse and keyboard. Turns it from a handheld gaming PC to a true PC

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal, my Kid loves it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally Extreme Z1 I got for my 14-year-old son. It's a game-changer for him. Not only does it have a sleek design, but it also delivers top-tier performance, allowing him to play all of his favorite games without any issues. The graphics are stunning, the controls are intuitive, and it handles even the most demanding titles with ease. He's been playing for hours on end, and the device never lags or overheats. It's the perfect balance of power and portability, and I’m happy knowing he's enjoying a smooth, immersive gaming experience. Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog asus ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome little gadget but very little hard drive space. Great graphics!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Rog Ally Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hand held gaming device when im on the go. It has the power of a PC and portability thats better than a laptop. I love this for when i have some time before classes when im bored. The overheating problem isnt too bad either. Overall great console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very fun device. I am so sad i lost mines. Games KILLS the battery like so fast though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my grandson and he Loves it.snd yes I would recommend it to anyone looking to buy something for a young man that’s interested in playing those types of games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly Amazing Times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you follow the instructions from ASUS about updating drivers, this thing runs like dream. It's literally like having a portable Xbox/PlayStation. I've run the absolute gambit against it, from Magic Arena, to Halo Infinite, and Starfield this thing eats it up. The 3D sound is crisp, loud and truly a MUST have experience that makes the games feel that much more immersive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job when it comes to gaming. Also great for work too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Impressed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed on how good this runs AAA titles. If you want max frames getting the XG Mobile egpu is the way to go. But, if you dont mind 50-90 fps on some games its perfect. Im definitely happy with the purchase, very impressed. Only reason its bot 5 star for ne is cause of the frames.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love this handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the asus rog ally. I can play cod warzone 2 in handheld mode now. Setting the system up was frustrating, and people have issue with the hardware (check the rogally reddit).My exeperience as a warzone player has been blissful though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift ever! Love it, have the flexibility to play games and watch TV at the same time!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not ready for primetime

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this device and for the most part it is a very cool and high-tech device. The cons however outweight the pros, chief among them Windows 11. Systems like this do not play well with Windows 11 and should have a custom version of Windows running to make it more intuitive for touch interfaces. Running full-blown Windows 11 is limiting to the user experience. For running games specifically, I test ran Forza Horizon 5 and was disappointed by the loading times even though it was reading from the SSD directly. The game also recommended running on low settings to optimize the PC which was disappointing. As other reviewers have also noted, battery life is very short. I was also disappointed that I could not play all the Xbox games in my library and only had access to the PC games in Game Pass. Maybe the device will improve in future iterations and I really wanted to keep it, but unfortunately will be having to return it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ManUtdIL,

      Thank you for bringing this to our attention and I certainly understand your frustration. Please make sure you've completed any pending updates that are on Armoury Crate. To maximize your Ally's performance make sure to set it to Turbo mode. In regards to the Xbox game library, this is a limitation that is placed by Microsoft and applies to any device that's not an Xbox. You would need to make sure you've purchased an Xbox game that is listed as an "Xbox Play Anywhere" game. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Good for on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take this everywhere with me. It can play every game I have at around 90fps if I change the graphics settings in game. I would buy a power bank if you arent planning on being plugged into a wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving every second. This device is a beast. Elden Ring, Horizon Zero Dawn, Gears of War. Everything runs and looks so great on this. Ive been recommending this device to my streaming community ever since i got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld console for the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the purchase. Better resolution, refresh rate, wider game compatibility. Expect about a couple of hours to update and get everything set up the way you like it. I've tested this with the XG mobile with a 3080 (overkill, I know). This machine is versatile and can work as a desktop replacement. With ASUS constantly working on updates and bug fixes expect this to be your travel gaming system for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it perform good nice and good quality i love it playing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a time to be alive.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my SD card reader fail? Yes. Do I care? Not really! I was able to swap in a 2240 SSD into this thing (with instructions from Asus!) and have been PC gaming for the first time in years. I have played all sorts of games on this thing, from AAA titles, to emulators, to indie hits on steam I can't get on my consoles. And, PC Gamepass on this thing is a game changer. I love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but not for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great if you’re looking for a handheld with a full windows operating system. If you’re looking for just a gaming handheld there’s better options. The battery life on the ally is poor and it gets really hot.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Casey,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0372" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 4 out of 5 stars

    Great customization

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t have high expectations for this unit at all. I am used to using an Alienware m17. Since I use a cross between steam and Xbox ecosystems this was a good portable option to utilize the subscriptions and purchase I already utilize. I played with it for about a week left it on the charger downloading mw3 by the time I got back I got a no boot error. ( I was using a SD card as well). I was not happy. Thankfully I am a stickler for the latest updates. The bios upgrade included cloud restore. I was able to still see the drive so I wiped the system logged on the cloud restore which if you ever had to wipe a system before is a pain this made it very easy. No usb boot drive needed. Since then no issue works like a dream. The customization options are good and getting better with each update. I have been using it more and more over the Xbox and the m17.

    I would recommend this to a friend