Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 11174688
Customer reviews
Rating 4.4 out of 5 stars with 9018 reviews
(9,018 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for on the go able to play a lot of pc games since it runs windows 11
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Worth it for the convenience to play AAA titles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing device and saved another $100 or so by getting an open box version. The console was in excellent condition, just as advertised. Easy purchase and pick up options. Highly recommend for anyone looking to play AAA PC games on the couch or in bed without hogging the tv.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 2 out of 5 stars
Nothing but problems.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device about 6 months ago. I use it on my off days from work and I enjoyed it when i played. I am never rough on my devices, i buy cases, screen protectors, bumper protectors, etc. But this device is waaay to expensive for all the problems ive had. On day 1, something was already loose in the top left trigger and an audible rattle was present. Got that fixed. Then i decided to buy an SD card for the device and it worked great until the SD card reader stopped working and would no longer work. Figured it may have been a bios issue or a software issue. I updated the bios and got my ally working again, including the SD card reader. I then installed all my games and got my device ready for a trip. I played with the ally and all my games for several days leading up to my trip with zero issues. Then the day of my trip, my ally wouldnt turn on. I tried charging it, using the included charger and many different chargers and nothing happened. No power at all. I was reading on the asus forums and apparently, these issues are very common. They posted various tips and tricks to help get my ally back to life, including: holding the power button and all various button combos for 30 secs, nothing. I opened the back and disconnected the battery to let everything just, reset.. nothing. The device was completely dead for no reason at all. Its very infuriating that a device this expensive would have so many issues. Issues that shouldnt even be a problem, like the SD card reader not working?? How long have we had SD cards?? Lemme tell you, long enough to where issues like this should not happen. Then for the device to just be dead for no reason at all after me using it just hours before? C'mon. Its completely unacceptable. Luckily i got the 3 year warranty on the device. But im out 300$ for the warranty now. Waste of time and money. Ill be upgrading to either the oled steam deck or the lenovo go.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LifeOfDerp,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, these are random problems you have experienced with the ROG Ally. ASUS provides warranty coverage for the product, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 3 out of 5 stars
Great handheld. Terrible customer support.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The handheld is awesome. It just took forever to come in through the mail. They also never delivered my case that was supposed to come along with it. And I received an email that it was cancelled…really frustrated with that.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Coby W,
Please accept our sincere apologies for the delay in receiving the ROG Ally and the absence of the Ally Case. This is not the kind of experience we want our customers to have with our resellers. To further investigate this issue, we recommend contacting the place of purchase.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0573" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Portable fun
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has exceeded my expectations. I have been taking it with me for the last 2 weeks and have been impressed. The graphics are great, the ability to modify the system like a standard windows device is a nice bonus
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
IT'S PERFECT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally is a great portable gaming PC, being able to play games like Cyberpunk 2077, Jedi Survival, Starfield, Forza Horizon 5, Hogwarts Legacy among many other AAA games on the go natively is just amazing, also its just perfect for emulation, you won't regret it.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 3 out of 5 stars
Battery life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device itself is great but if you plan on playing on the go or using it for long periods bring a exterbal battery. It lasts about an hour before needing a charge. Also, i reccomend upgrading the storage
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Strawhat4lif3,
Thank you for your feedback regarding the ROG Ally. We’re glad to hear you find the device great overall, and we apologize for the inconvenience caused by the battery life and storage limitations you’ve experienced.
To help improve battery performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0624" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/
Rated 5 out of 5 stars
Best gaming handheld
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent way to play PC games on the go worth the price
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Nice display, good for what I need it for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device has made my gaming much more accessible and I've been fighting my wife over which of us gets to use the thing.. I recommend getting a Bluetooth keyboard & mouse though - it can be quite awkward to set up unless you've got good windows experience Very good for what I need it for: a switch that can run my steam library
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
PC gaming for the poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pretty good device. Not all pc games will play but mostly all play wall like 90% of pc games run maybe more. As soon as you buy it I recommend a 25x25x10 heat sink just YouTube it and you’ll find it. I really don’t know much about pc’s but I can tell you it’s not hard use this device even with some pc knowledge.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Good software!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The software on this is perfect! Seamlessly swites between desktop and gamepad controls, and even frame rates, resolution, and power settings. D-pad is HOT garbage though.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Fantastic handheld PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After getting through the initial Windows set up and updating The machine, the GPU and Core armory this machine handles all my games like a champ. the higher resolution than other handhelds is nice.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Great mini pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mini pc. Worlds above the Steam Deck because of the extra things you can do with a Windows device over Linux.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 4 out of 5 stars
I understand why they made the X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always surprised by these handheld pcs, but the ram is really holding this model back.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 4 out of 5 stars
Works well. Would buy again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs Starfield like a champ after a driver update. 2 hour or so battery life when running at full performance. Functions exactly as it should. I have not used the SD card reader, so I’m not personally aware of any issues with my unit.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Portable Gaming Fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from a steam deck to this and I love it. It can play almost any game that I throw at it with reasonable expectations and frame rates. As long as you acknowledge what this system is and do not go in expecting it to change the world you will be more than satisfied. It is basically a small, lower end, portable gaming PC.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 3 out of 5 stars
Nice to have not need to have
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I were to consider buying a hand held console today, I would think again about buying this one. The set up on games can be clunky, not all games work with it, and battery life is OK not great. It is practical to just have around but not sure it was worth it. Asus is great with support if needed but it’s also kind of niche so can be hard to find certain instructions, especially when it comes to set up for games.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sunny,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0512" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Best handheld gaming ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful. Running smooth mostly every AAA games.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 4 out of 5 stars
Great console!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing in almost every way. Only complaints are with my medium sized hands I sometimes touch the screen by accident when using the right joystick; and I did run into the widespread sd card reader failure although ASUS should repair at no charge.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Get one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical about after owning a steam deck and being dissapointed. But this is a whole other ballpark. I was able to play any of my games at reasonable settings and get respectable fps. I can completely recommend this without hesitation.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend


















