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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9076 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 9,076 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great handheld console

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. GREAT for road trips or flying. No longer be extremely bored over long layovers.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Rog Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld for the price. Impressive little unit

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Not a steam deck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But for all you tinkerers this is pretty fun. You can jame a 2280 SSD into it. Not sure on the thermals but with a little cutting it fits. It is buggy out of the box so I wouldn’t recommend it to everyone, but I have personally enjoyed playing with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great addition to my handheld gaming systems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great purchase if you can afford it. Fun times and does the job its meant to :).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And it is a blast... Plays everything i throw at it... If you know windows and are comfortable with that operating system, this is your handheld... If Windows is a big confusing thing to you, a stream deck may be a better choice and more console like...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it 3 days before it cameout somehow, amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for emulation and diablo 4 in bed. Does exactly what it supposed to do. Yeah windows is a little janky to set up, but jf you play pc long enough you will get used to it real quick. Unlimited potential with external graphics card. Simply in love

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely adore this! I have one, I bought one for my daughter for her birthday and one for my husband for his birthday. You can do everything with this little handheld device that you can do with a desktop or laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift for a gamer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband just got into PC gaming, and he got this as a wedding present. He has not left the game alone for lomger than a few hours since we got it not including sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Amazing handheld.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its got a 1080p VRR screen and it has the Z1 Extreme APU. It does whatever you want, you want AAA games? Change it to 720p or use the 900p mod thats looks just like 1080p but can run games faster. Ive had it since release and i love it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great on the couch pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great if you want to play some pc games on the couch or if you have a strong wireless conection stream over the cloud planning to get some emulators too great addition to a pc set up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and fun unit. I find the tinkering and setting up aspect more fun than actually playing games. I've had zero issues with my Ally outside of things dealing with software updates. If you're reading reviews on the Ally, just get it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better then SteamDeck!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a steamdeck prior to purchasing the Ally. I really enjoyed my steamdeck, but i decided to try this out and fell in love. I was easily able to access my xbox and ps account without issue. All in all this is a fantastic handheld device!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld!! Was looking for a windows based handheld gaming console.. love the way it feels, easy to hold. The only draw back is the battery life. If you plan on playing for long periods make sure your plugged into an outlet or external battery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld. Slightly edges out the steamDeck imo all things considered (def better than msi claw). With news of Rog Ally 2, things are looking up in the handheld market. Well played Asus

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is awesome, runs very smoothly, perfect performance. A great gift for a special person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have two, third son is desperate for one

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two of my boys have the ROG Ally. They use it for gaming, homework on a dock. They love it. Best Buy was great to work with.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Great Performance, significant issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being aware of the SD Card issue I was cautious with the fan curves and keeping an eye on temperatures. I played in the high 60s low 70s deg with aggressive fan curves. Still it cooked my SD card. Granted I can just upgrade the NVME, ignore the sd card port and move on. Acceptable if this was some cheap device, which is not. Is a pricey handheld with significant flaws and to my knowledge this has not been officially resolved. Unfortunate as I truly enjoy using the Ally.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the SD Card reader issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0294" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166 Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Lots of power in the palm of your hand

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming but it takes quite a lot of time and patience to set it all up before using. However, it is worth it to play PC games on a handheld device. Battery life is pretty terrible.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well and has easy access to xbox game pass and steam.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase to date over steam deck

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ROG ALLY. I was a day one purchase, followed all the instructions via YouTube reviewers and never had an issue. I use this on the go and at home when the kids are watching the TV. Used with external monitor. Love it.

    I would recommend this to a friend