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$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9077 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 9,077 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect PC companion

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect on the go companion, I use it to stream from my desktop at home and on the go for indie games and most triple A titles on lower settings. Even playing helldivers on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Christmas present was a MAJOR hit for my guy. He’s incredibly picky with his tech and he LOVES this. He said Diablo 4 runs better on this than on his Xbox and has already gotten two more games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best handheld on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ALLY is absolutely amazing. Love this device. It has its issues but it is definitely a nice alternative to the steam deck and other handhelds especially at this price point. Definitely would recommend if your into the handhelds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    CONSTANT updates ruin the experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew when I got the Ally that I'd have a couple hours of setup time. Updates, ensuring I had all the necessary drivers, getting rid of Office, etc. That was fine. After day 1, I had almost two full days of being able to use it without incident. Then the updates started and it seems like they never. let. up. I keep it by the bed to play if I can't sleep. I turn it on...plug me in so I can flash the bios. Really? That's necessary? I try another night. Windows has updated. Restarting. I use it when I work out, plugged into a dock. 2 out of the 5 times I tried to use it, major updates that took 20 + minutes. It's freakin' annoying. Yes, I could probably turn down the frequency, but honestly, they ARE necessary updates by and large. But it would be nice if they slowed their roll on how often they come out. When you're not staring at an update screen, it works great. Plays Cyberpunk well on battery. I've had fun with it. But those updates...and the fact you have to be plugged in for them...it's JUST about a deal breaker.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Our sincere apologies for the update issues you have had with the ROG Ally and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0176" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Incredible System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ThexAlly is so much fun you wont be disappointed. Its amazing how much they packed in to a handheld. Only downside is somewhat short battery life depending on what youre playing. On turbo mode an hour goes by very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Handheld For Gaming -

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have my steam deck- first game on the Rog Ally - MW2 - ran at 90-100 fps 1080p Turbo mode. Setup is not that bad- relax people.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 1 out of 5 stars

    ROG Ally: I wish it was a finished product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s unfortunate I have to give the Ally One Star because I was looking forward to it so much. They hyped it up beyond belief and honestly it was a blast while it worked for a week. If you want to have a handheld device with the standard 512gb of storage and run AAA games or emulators, you may have to offload and load a few games at a time but this will do it for you. It was great while it worked. It was a real shame when I took all the time setting up my emulators, even bought a very expensive 1tb SD card, and then after a few days of playing, the Ally fried my SD card and everything on it. Completely FUBAR. Not only that but Asus support was no help and told me I am SOL on the SD card despite them admitting the Ally has thermal issues doing this to a majority of users. This isn’t just my unit, EVERY ROG ALLY DOES THIS. If you play a game off your SD card and use a higher Watt power profile, it will destroy your SD card. So now what, I am out the 100$+ on my SD card, and Asus will RMA my device but it’s still not going to fix the failure every device has. Such a bummer because I was truly looking forward to using the Ally but I might as well return it and get a Steam Deck which I know works. And the customer support of Steam is actually helpful. Don’t get me wrong, it’s a cool device and I was willing to look passed all the software glitches and imperfections but Asus may want to cut their QA department after this one because they didn’t test the Ally well. They relied on paying YouTubers to test and review it for them, who obviously missed some key issues. My advice if you’re keeping the Ally, get a 2TB m.2 to upgrade because Asus completely neglected the SD slot and there is nothing they do to fix it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JRussell,

      It is really unfortunate to hear that your SD card got damaged after you used it with the ROG Ally. This is definitely not the kind of experience we want any of our customers to have with our products. We recommend following through with the RMA to get the issue resolved. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    asus handheld

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld damage my 1tb sd card. I like easy to install upgrade ssd and battery.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear WARRENB,

      Thank you for sharing your experience with the ASUS ROG Ally. We apologize for the issue you encountered with your SD card and understand how frustrating that can be. We're pleased to hear you found the SSD and battery upgrades straightforward.

      To address the SD Card issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0607" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues -  https://www.asus.com/support/faq/1051166/ Asus

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good Concept… Needed some more work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good concept, I liked it till the left joystick wasn’t working properly. Then comes the updates like Microsoft updates and driver updates were so many in the time I had it. Plus I feel like it had to be perfected a bit more. And then comes the external GPU that is proprietary which is such an apple move, they could have just given an egpu option without the astronomical price. The battery life is not that great. As I said it’s a great concept but needs to be perfected. Might be better on the 2nd or 3rd gen.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kratosbuy,

      It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0088" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      ​Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product runs all my games on the go with ease

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last handheld console was the PSP and I thought maybe handhelds are a thing of the past, until I got this bad boy. I did not realise what I was missing out on. I travel a lot, and let me tell you this has been a game changer for me.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for over a week and have lived every min with it. Took a little bit to get started and games loaded but the ROG Ally is the perfect portable gaming system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good software!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software on this is perfect! Seamlessly swites between desktop and gamepad controls, and even frame rates, resolution, and power settings. D-pad is HOT garbage though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is absolutely amazing. I have had no issuee. I know some people have though. Upgraded to a 2tb hard drive and got the xg mobile dock. This thing has literally replaced my consoles and desktop. It also goes everywhere with me.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A lot of potential.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second system needs a lot of updates on everything. I think once it properly optimizes will be the best handheld. But I do like it so far oh and that battery life is horrible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was a disaster at launch. But all is fine now.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, during launch was just an absurd performance issues with the bios/firmware mainly due to version 319 that limited the FPS to 30 from 120. I had several times factory reset this 4-5 times taking over near 2 hours. This is because of how the performance was affected with the external display and using my own usbc dock, with either HDMI or DisplayPort. The offices Rod hdmi adapter and charger was sold out for a good several weeks. I had tried non asus brands and one asus brands and it has limited to 30fps. It was a headache. And there so much details and other occurrences that happened buuuut… there’s a new firmware update 322… and a new AMD software update, and armoury crate update … everything runs like a dream with the exception of prolly a bit Louder fan noise on turbo mode. But all is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go for the extreme. Graphics are amazing did such a little device. Gonna uohrade the storage later but man this is literally a gaming PC, as a handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good option for gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a perfect option for PC gamers, for people who want a powerful handheld gaming pc Rog Ally Z1 has big performance

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best portable PC. Looking forward to the future of handheld PCs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld I have had yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is everything ai expected and more. I am able to play all the games that I want now without restriction. The system itself is responsive and provides a quality gaming experience.

    I would recommend this to a friend