Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9077 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 237 Showing 4,721-4,740 of 9,077 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My favorite new device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product so far it's everything I needed in a handheld. It can play most games at a decent resolution and has keyboard and mouse compatibility.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alot of Tinkering

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This takes a litttle time to set up to yiyr liking but it is versitile and ready to take on almost anything besides modern open workd AAA at reasonable frame rates (30-60) and resolution of 720p or so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Read the instructions.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a champ. Bought a docking station and the Ally feels faster than my desktop. On the advice side: Spend the time to learn all the hot keys. Can be a little frustrating if you are just using the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Beautiful and flawed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The asus rog ally is absolutely beautiful but it isnt perfect. It has windows which is fine and the battery is fine just like the steamdeck but the screen is absolutely gorgeous and if you like windows this is for you!

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 2 out of 5 stars

    Great possibilities but falling short on quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 14 days i have really enjoyed my ALLY. If you can get past all of the windows updates and overall lack of accessories available this is great. It plays all the games i normally play and plays them well. But ASUS needs to step up on much needed updates to fix some issues. Especially issues with the SD card reader. Day 15 my sd card stopped working and i figured it failed. I installed another SD card, brand new 512g and it saw it for a second and then was gone. Neither of my cards are visible on other machines.... dead as can be. I figured after 14 days of no issues since i had a sd installed on day one that i wouldn't have issues but nope! Killed 2. Took my Ally back to best buy for extended Geek squad warranty and lets just say this is a joke too. I will be without my Ally for 2 to 3 weeks as they will not exchange after 14 days unless you purchase the 179 dollar warranty. So good thing you get3 months of game pass because chances are you will lose a whole month to returning for a replacement. Oh and there is no guarantee the replacement will not be a card killer either. Really disappointed in spending 700 bucks to have it have issues in under a month. By the way ASUS is aware but seem to not really give a hoot at this point as they state they havent had this issue on their test samples. As the internet is lighting up with the sd reader issue i find it hard to swallow they havent had this issue. At this point kind of wish i could return.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mercdoc,

      We are sorry to hear about the poor experience you've been having with your ROG Ally. This is definitely not the norm and is not the type of quality to expect from ASUS products. Regarding the SD card issue, we would recommend that you return the ROG Ally directly to ASUS through an RMA after providing the following information:

      1. SD card brand and model
      2. SD card capacity
      3. SD card is first time use?
      4. SD card worked on other devices after failing on the Ally?
      5. Thermal profile usually used > Silent / performance / turbo / manual
      If manual, please provide us with the fan curve.
      6. How much storage capacity has been used on the SD card

      We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0035" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Rog a Ally:Beast of a machine

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming form a guy who owns a ps5 and xbox series x..i was a lottle nervous about getting this machine and more since has windows 11 i know basics about computers but not much buy i decided to pick it up and at first takes a little bit of tike to getvused to it and espacially since is of conputer...dint take me much long amd doing research on how to use it got the hang of it....let me tell inwas blown away on how good this is graohics are amazing and its really comfortable, i have big hands.....overall u need sometime ti get used to it once u do its juts amazing machine....sure theres issues with it but what doesnt hage issues at launch over time with the right updates im sure this will het better and better...give it a shot u will not be dissapointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg, this console is really amazing, the grafics are really good, no frozen game, is super fast, we can play whatever that we want, Diablo, call of duty, fifa, all that you want… you really need buy it if you are a gamer..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing and is so powerful! It has a beautiful display and the buttons and analogs feel pretty decent. Would've been nice if they would have made them hall effect but not a deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought rhis device on release, and so far its been amazing! Love everything about it. I also love how the new windows updates goes well with the handheld device aspect of it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolute Fire

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Screen clarity and brightness Refresh rate 120 Z1 Extreme is Amazing little chip Sound louder then my laptop Plays everything I tried without issues Cons White/ gets dirty easy One usb port

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Steamdeck competitor

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and excellent feel. There are some issues with sd cards overheating. A new bios update was just released, but not before it cooked my 512gb card

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    powerhouse!!!!!!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    POWERHOUSE of a handheld. ran codmw3 amazingly. great device for on the go triple A gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LOVE IT

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to online game with steam but don’t have the money to spend on a full blown pc. This is a good start, can handle all new games and runs very well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nice for the hand held collection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grew up with handheld devices like Nintendo and Sony. Glad to be able to play AAA games while on the go. Cant wait for the library of playable games to grow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This ASUS ROCKS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best portable handheld on the market at the current time the games are bright and vivid look amazing in handheld and look stunning on dock mode to the tv its a portable pc with taking on the go

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best hand held console for a while

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a big fan of PSP growing up. Sad they stopped making it. This by far highly recommended for people on the go. Very powerful. It runs at windows 11. You can pretty much play anything on steam, blizzard and fornite!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not Disappointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase, It's literally a hand held computer. My only complaint is that the battery dies fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    RogAllyRocks!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and fun to play! Came in very good condition for a very great price!!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't found anything it can't run yet. Definitely. I haven't played games this much ever in my life. Having the ability to play games anywhere on the go is a game changer for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great device

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rog ally is great I use it all the time it plays almost every game I’ve thrown at it

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Alexander P,

      We are happy to hear that you are pleased with the ROG Ally. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0492" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus