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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9077 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 9,077 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Superior

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one, do everything handheld device. Could easily be the best gaming handheld built ever. Battery needs improvement but this applies to any powerful gaming device out there

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Geat but flawed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the device is great, its just the SD card slot issue of not working or ruining your cards is the biggest issue that cant be fix due to its design.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 2 out of 5 stars

    Look elsewhere for handheld gaming experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a seamless handheld gaming experience, look elsewhere. You're better off with a Nintendo Switch or a Steam Deck. This is a handheld PC. It packs a punch but the battery life is terrible and the micro SD card reader will eventually stop working (research it, its a manufacturing flaw). Way too expensive for the amount of flaws it has. This is coming from a PC gamer and builder.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tony,

      It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0079" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loooovvvveeee it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about it no issues no complaints. Recommend it for anyone who wants a PC handheld/gaming on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device. I had the Ally Z1 that I got used and really enjoyed but the USB port got damaged and no warranty on used eBay devices. Found the Z1E on sale and couldn't pass it up. Can't wait for a real Ally Z2E system to be released that can run high end games even more smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything I need in a handheld gaming system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as it is supposed to be basically a laptop built into a gaming controller. So nice being able to play any game i want on a handheld vs my steam deck where I had to jump through hoops to play certain games.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Not bad but heat & battery mehh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great and overall impressive, but the battery dies too fast and the device does get a bit hot and loud at times.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mvg420,

      We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that future updates to the ROG Ally will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0113 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Choose Ally for PC gaming... not disappointed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from extrrnal attachments needed for Mouse/Key, Streaming, etc, the Ally works really well! It can run a bit hot at high resolution but computers do that as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best Handheld

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The handheld device in the market is the best option available, but it does require software updates to improve its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gaming handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know windows or have a gaming PC you will feel right at home. Amazing performance. Runs to a 4k tv and runs 4k games at 30-60fps in some cases. Does require tweaking and adjusting at times but is well worth it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great hand held

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look people will trash it due to flaws but everything is flawed at some point. Buy the warranty and you will be covered. This is a great device that blows the socks off of the steam deck and switch. Amazing machine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Ally is the Real Deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been amazed at how versatile and powerful this unit is. Great screen and enough power to play anything. I have my entire library on this and it's so much fun to jump between games effortlessly from anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best portable gaming device for a decent price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable gaming system.Seems to have very good support from asus.I have recieved several bios and bug updates since release date.Runs COD very well.I also play Halo and Grid legends with no problems at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its great despite the thumbsticks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great tho each game needs a little love for the set up and the thumbstick are meh don't press to hard or they will start removing part of the stick!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    “The” Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus is constantly updating and supporting what was already a great handheld. Comfortable to hold, very powerful and incredibly versatile. Id highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just buy the z1 extreme

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minus the sd card issue this is the best gaming handheld I’ve purchased. Asus always makes great products and I’ve been a loyal customer for as long as I can remember.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    High end capabilities is a perk.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device makes you want to experience its total value, but in order to do so, the battery life is awful. Coming from the Steam Deck you should expect this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect for retrogaming. It can play all the systems perfectly. I find myself using this instead of my actual pc to play current pc games also.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hand held

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the steam deck that we have would definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    budget handheld with potential

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is nearly the cheapest umpc that we can get with great potential. software is glitchy and buggy, needs to be polished but those will get better over time

    No, I would not recommend this to a friend