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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9077 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 9,077 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Truly as Good as They Say

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first PC…an I’m 42. This thing is surprisingly powerful. I can even play Star Citizen, a game in it’s 8th year in Alpha. I was even able to run a Zoom conference using my Atomos Cast connected for multicam.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is amazing. The rest is ok. The device is pretty painful to hold for long periods of time especially compared to the Deck. Windows is fine now that one suffered through some issues and done a complete factory reset. The device _can_ play games really well at the turbo mode but I never want to use it in that mode. By contrast it's completely crippled in silent mode. If the Deck didn't exist, I would keep this and be very happy with it. But that's not the world we live in.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jerry,

      We are sorry to hear about the disappointment you experienced with the ROG Ally. Your feedback is important to us and we will take it into consideration. Please note that there will be future updates that will improve system performance and stability. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0025" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it while prepping to be admitted to hospital as something to keep my mind occupied. Amazing device that lets me play my games on Steam, GOG, EA Play, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. Had it a week so far and i play it alot more than my steam deck. It does have bugs and things but thats expected with a new device and windows. If youve played PC before youll know what to expect

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Asus Rog Ally Disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasts very little with moderately demanding games and heat dissipation is not very efficient.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and powerful, plays everything and works with my Xbox games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great gaming

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this at launch. Still working well. Fast and great speakers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It's a handheld PC alright.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a handheld PC. Works fairly well for games. Controller settings needed a little digging into to get my normal setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG ALLY!!!!!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first PC gaming experience and im glad it started with this product….dont know if i can go back to console for a while!!.. great graphics..!!! 120hz display!!!! Controller feels great!! I love it!!…

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gaming handheld

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. Great video and sound quality, and all my games run smooth. I play Call of Duty, Diablo, and more without issues. I wish it had more internal memory

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mini PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very enjoyable, easy to connect to steam, pc died on me, using the ROG to connect via steam link to the TV so I can play. Also had a great time using it while on vacation, absolutely no problems using the ROG.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than steam deck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the steam deck.This is so much better.I don't have to mess around with graphic settings.Or change anything up to get a game to run properly.Love it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PS5 Portable in a nutshell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply if you want a gaming laptop but want it in a even much smaller form factor, this is what you want. ITS LIKE A SWITCH BUT BETTER. Like a PS5 meets Switch. It's slightly bigger than an OLED Switch in size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Madden 23 on the go, enough said… I love the rog ally. Only problem that I had was with running watch dogs 2, it crashes after like 10 min, but other then that I love being able to recline and play pc games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my wife so we could game together and she loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally for the Win. Love my Ally, still learning to tweak it to its best performance.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fun but issues.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very complex to set up. For gaming use at first. Rune slow but once you configure it, it becomes a more enjoyable experience. But I’ve had the SD port break on me twice now and it’s very annoying. Take that into consideration before buying.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jmac,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 339
      12.13 MB
      2024/07/10

      If you already have the latest BIOS version installed, please get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0275" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1008276/ Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    My best electronic purchase of 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pc master race! If youre used to gaming on pc and looking for sonething portable then this is it! Love that it can play tons of emulators even up to ps3 and switch smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy. Best deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Imagine a Nintendo Steam deck switch generation eighteen. But better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great little gaming system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really solid unit. some bugs to work out with bluetooth and controller compatiblilty with playstation, but i'm sure those will be software fixes soon.

    I would recommend this to a friend