Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 11174688
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
- Pros mentioned:Overall performance
Best handheld windows device for the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't complain. It does what I bought it for. I'm sure you might get bugs from a early product. Could be fixed by ASUS stepping up the up gate updating game but I love it and I will never return it
I would recommend this to a friend - Cons mentioned:Heat dissipation
Great but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device. Ive had both the steam deck and this device. I prefer the Rog Ally. However there is one major issue. It heats up so hot that the sd card slot will not work. This forces you to update the storage. If this device is geared to make pc gaming less intimidating for a more casual audience, then fresh out the box I would have to give it 3 stars.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aaron,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card slot issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0386" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1051166/
- Pros mentioned:Overall performance
Great device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has worked amazing both docked and undocked across steam, epic, ea and more. I have been extremely happy with the performance and ability to tweak to give the desired battery life.
I would recommend this to a friend - Pros mentioned:Portability
PC Gaming on the Go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being able to take my games on the go is way rad. There are several tutorials on how to get the most out of the Ally.
I would recommend this to a friend - Cons mentioned:Battery life
Drops the ball in a few departments…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honest review time. This thing is ok, but definitely need ALOT of improvement. It does play some games great, but at what cost? Well… the biggest flaw here is the battery life. Asus made a portable gaming system that gets you about an hour unplugged at 15watts. Which mind you is not going to get you anywhere close to 60fps on medium to high settings on basic games such a skyrim, gta 5, or even basic titles such as minecraft. On top of that, to get somewhat decent frames for a playable experience, you need to jump up to 25w. Not a problem, but good luck playing it for 20 minites unplugged. They need to figure thr battery life problem out. BIG TIME. I took this on a 3 hour plane ride, and had to charge it 3 seperate times. Yes, it does play some games great. But they need at least a 50whr battery in this guy. Orher than that, it runs windows as a OS and that runs terribly on a handheld. Should of went the linux route like the steamdeck. All in All, a 2/5 for me until the battery issue is reoslved
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aima K,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0218" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Screen quality
Ez Diablo 4 on hands
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife for playing Diablo 4 together, the screen is excellent and almost can't feel the heat during gaming. Ez steam deck killer
I would recommend this to a friend - Pros mentioned:Overall performance
Very great gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! My son got it for Christmas and loves it!
I would recommend this to a friend You have to purchase this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the steam deck. Fully customizable and works with Bluetooth. My forever portable game is here
I would recommend this to a friendGood but lacks dedication
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device but the assembly is a little weak on the screen. Few accessories available. The software needs to be optimized.
I would recommend this to a friend- Pros mentioned:Overall performance
Rog ally
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, husband used it on deployment! , and had no issues!
I would recommend this to a friend - Pros mentioned:Overall performance
Good for a handheld
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super good device if you dont mind it crashing when you play powerful games but old games are great on this device
I would recommend this to a friend - Pros mentioned:Overall performance
Great Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device, reminds me how much missed PC gaming.
I would recommend this to a friend - Pros mentioned:Overall performance
Used ROG Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the item used 1st wouldn't connect to wifi and was missing the charger, the 2nd was like new and works perfectly
I would recommend this to a friend - Cons mentioned:Battery life
Great but needs improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade battery life and the grips for more comfortable gaming experience and it would be 5 stars for this day and age easily. I dont feel like I should be constantly plugged in an outlet to play a (portable) pc. I already have a ps5 so if this doesnt get at least 2.5 hours of battery life in the future I probably wouldnt be willing to upgrade
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Moetech,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0421" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Overall performance
Best handheld gaming pc so far.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hand held, like all these handhelds out now you wont be disappointed with whichever you decide to pick up, the rog ally is a great handheld and with all the updates runs great at 15w now,
I would recommend this to a friend - Cons mentioned:Heat dissipation
Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great features and power, gets a little hot but manageable with settings.
I would recommend this to a friend - Pros mentioned:Overall performance
Must buy for game pass users
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld pc. Sold my steam deck to buy this because it works better for my needs since I use game pass. Runs starfield and cod great to my surprise.
I would recommend this to a friend - Pros mentioned:Overall performance
Best Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to a power, performance, and widest selection of compatible games, nothing else comes close.
I would recommend this to a friend - Pros mentioned:Overall performance
Best handheld ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best hand held device ever made. A few flaws with software that can be worked on by Asus. But its just amazing. Triple A games in your hands at 60 frames.
I would recommend this to a friend - Pros mentioned:Overall performance
Great device!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine. Plays everything i throw at it and on the go. Changed out to a 2TB and updated everything. No issues yet.
I would recommend this to a friend