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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9007 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 9,007 reviews
  • Rated 3 out of 5 stars

    Low storage, windows problems, few accessories.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure its powerful and is a handheld computer that can be docked and hooked up to a TV/Monitor... But there was no offical dock on release (doesnt come with any accessories, besides a charger). The official case thats sold separately doesnt fit the charger either, I left a poor review for that too. 512GB of storage is not really acceptable, cost another $200 if you want to upgrade and doesnt seem like many people are having a good experience doing this either.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LanceL,


      We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.



      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Rog ally z1 extreme

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much this thing is a way better purchase then I though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stick issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves it. Unfortunately the sticks stopped working in the Y axis and need replaced. This is after 6 months of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog make me holla

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got Rog as a Christmas present and this handheld is a beast! It’s made gaming so much easier and the best thing is I’m able to take it to work with me and game in my downtime. Highly recommend this to any gamer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Rog Ally! 10/10 would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steam deck killer?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it alot i at first wanted a steam deck and was gonna buy it but my money ran out so I waited and decided after seeing this to buy it to match my laptop and I can say with assurance that this is one of coolest purchases I made value is definitely there so if your in the market for a handheld this is it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Major Technological Advancement.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing feat of technology, it truly feels like I’m holding a nasa computer in my hands. I can play any AAA game I want whenever I want. I’ve used Asus for a while and I’m very impressed by the ally, thank you so much for making this amazing product!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty powerful! I'm a steam deck owner and now ROG Ally. I haven't had any issues with it at all, but it really slurps down that battery when you boost up the wattage. The interface is great, and they've done an excellent job in making the usability awesome - after updating windows of course :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I pulled the trigger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't sure if i was making a mistake or not picking this up but even now, 1 month into using it, I still do not regret getting this and i dont think that i will. Runs everything I've tested really well and it's been nice being able to have a nice mobile PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG ALLY

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't even touch my computer anymore. I barley even use my gaming systems. This has changed my life and i am so happy i bought it. Best purchase I've made in years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ally wins Handheld PC round 2.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre ordered this and received on July 13th. I had it for about two weeks and the Left Joystick started loosimg x and y axis. It completely stopped moving Left and Right soon after. I looked up the issue, and it seemed to be a common handful of folks experiencing this. I will not discredit ASUS or Best Buy as they were great in understanding and exchange for a new one under ASUS's warranty. I took it to my closest Best Buy and exchanged, new one is working flawlessly. As a Onexplayer 6800u, and Steamdeck owner I can safely say Ally won this round. Onexfly is releasing soon with a 7450U which is similar in power to the Z1 chip.....but for $1000+ USD. Get the Ally if you want a handheld PC at this time. It wins in the power dept as of now and you can enjoy 99% of games in 1080p 30-70 dps in maxes settings! I have a manual OC mode with maxed fans and it hovers mid 60c! Armory crate overlay is very easy to use also. Even if you are a Steamdeck owner it's something to think on. I also threw in a 1 TB micro sd with 150 read and its max speeds all the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In shock!!! Its amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing just make sure you get an m.2 SSD card up to 2ttb and an external battery pack check out YouTube videos for more details on enhancing your experience!!!! I use mine as a portable gaming device and as a 2nd pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally is awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was worth it, fun gaming device on the go or you can just chill on the couch and game and relax great for single player games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Travel and Mobile Computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues playing and using this device while traveling. I have taken it to LANs and to work to game. Solid purchase i love it. Make aure to get the Asus dock charger and snag a bluetooth mouse. If you want to MKB, but if you like to use game controllers it will work just fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than a handheld gaming console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike the Steam Deck, the ROG Ally is more optimized for a great Windows experience that allows users to utilize desktop applications that other handhelds can't deliver. Whether it's gaming on the go or editing videos and pictures, the ROG Ally delivers with its performance and optimized experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great gaming experience with so much more

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an amazing handheld. I have owned a few and this one is amazing! I use it for streaming games, I use it for word processing, and I use it for local gaming! Works flawlessly with XBOX gamepass and is works really well with PS Remote Play and PlayStation Plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Allyq

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great portable.It seamlessly plays windows games.Has 512 of onboard memory with the ability to upgrade internally or just buy the card.This is an excellent purchase for someone who needs power an plays games or the go.It’s so versatile I don’t have enough time to tell you it’s abilities.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Consider a steam deck OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent device for streaming from a more powerful machine, but terrible battery, life, and poor performance due to the higher resolution screen.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Drake,

      Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      To troubleshoot the battery and system performance issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0587" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/
      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Rated 4 out of 5 stars

    A true gamer ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best cost-effective handheld console at the moment. Great ergonomics and software optimization. Only couples of caveats, sd card coocker and expensive external gpu options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable, Almost perfect !!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic machine ! I’ve had 5 as of now and I love the Rog ally with all my heart it’s just that dang SD problem and the overheating, love this thing just wish it was safe with the SD and Temp :/

    I would recommend this to a friend