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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9007 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 9,007 reviews
  • Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good handheld, little toough to set up but once thays done its amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No regrets!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good machine, and I have no regrets. I will say before you buy, you must know how to navigate a windows computer fairly well if you want to use it to its full potential. Battery sucks tho (I’m never traveling so it doesn’t bother me)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be "GREAT!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its neutral for me came w xbox game pass 3months can play about all my pc games, plus the carrying case was cool. The sd card reader doesnt work i looked it it up and i guess its common

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear rCola,

      Thank you for sharing your feedback on the ROG Ally, and we apologize that the SD Card reader is not working. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0572" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues -  https://www.asus.com/support/faq/1051166/ Asus

  • Rated 4 out of 5 stars

    So much power at my hands!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ally!!!! I use it daily, I’ve played fortnite, overwatch 2, gta, Disney dreamlight and so on on it all with no issue!!! The battery life is only about 45 off the but that’s literally my only nit pick :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A fantastic handheld game console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this game console. Its functions are very powerful. Not only can it play large games, but it can also be used as a laptop with clear and three-dimensional graphics. Our whole family loves it! I will recommend it to my friends!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome portable console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving this thing. Sure, it's still a bit rough on the software side and windows but it's an amazing little device for the power it consumes and produces. Even though I already have a steam deck, I still love this thing can't wait to see how much it improves with updates down the road. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ignore 1 star reviews

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system. Ignore the 1 star reviews, they are either upset they couldnt get it a day early or they dont know how to use a windows system. The performance of this handheld is so much better then the steam deck and ergonomics feel a lot better as well. I highly recommend getting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best handheld yet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% the windows handheld I was looking for! The Ally has helped my gamer block I’ve been having for years! No issues at all, it’s honestly a dream to play Xbox gamepass, Steam, Blizzard, & Riot games all in one place! Definitely recommended to any one looking for this experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld with some rough edges.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this thing has been awesome. Ive had a few crashes and ive had one SD card fail due to the heat. Despite this, its a super nice and I’m glad I bought it. Hopefully some futher updates will smooth out the rough edges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally is #1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device so much , it’s not just a pc it’s an all around gaming machine spectacular graphics. User friendly , I love the size and how you can do everything a 5000 pc can do and more . The best investment ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Product I didnt know I needed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like being able to play on the go and be productive with email and business needs i have. This thing is amazing and you need to play with it a little bit to get it working but after that, get your favorite games and this thing I'm pretty much play .anything you need

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I really wanted to love it.. but flawss

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look, this device has huge potential but has many flaws. Let me begin with my first biggest issue and that is the charger block. It only lasted for one charge and decided to die.. so I had to use a spare 45w usb c power bank to make it run again. OS: Sadly this is a microsoft interface with asus software. The bad thing about this is that windows has many flaws and those affect the user. For example I had to set up my PIN code twice but I couldn't log in using my outlook account and to verify I'm the owner of the account I had to enter a code that was sent to me via another e-mail.. Well this code is only 6 digits and on my ROG ally it was supposed to be a 7 digit code so I was literally unable to start using my ROG ally because I had to log in first but couldn't. FIX for this issue: go to your email settings and add a phone number, this code will work and you'll be able to log in and set up your pin code. Stability is a big issue since this handheld is being treated the same as a desktop or laptop computer which means games are not 100% optimized to fully use all the resources of the device leading to stuttering and instability. Yes I updated BIOS, Windows, Armoury crate and my ASUS to make sure I had everything up to date but still same issues. Design: I have large hands and the way you'd normally hold the device would force me to have a weird grip making it weird to use the joysticks properly. I would blame the lack of thicker grips on the device since the ones it has are very slim so you'll also run into finger placement issues on the back of the hanheld. Wish right stick was at the same height as the left one at least. To finish it all let me mention the included stand. It's made out of plastic and could use a horizontal design instead of a vertical one. But hey at least they give you a stand that kind of does the job. Sadly will have to return this and maybe give it another chance in a couple months to see if it's been fixed..

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear anaP,

      We certainly value your feedback, and I will be sure to let the related department know about the issues you are experiencing for continuous improvements to the product line. In the meantime, try setting your Ally to Turbo mode to see if the stuttering still occurs. You can also try locking your frame rate. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Amazing for playing on the go or at home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been considering a handheld PC since before the launch of the Steam Deck but no device ticked all the boxes that mattered to me until the Ally. This is a great device that is powerful for the price, is extremely easy to use, and the screen is miles better than the Steam Deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EPIC Handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power hunger but powerful The ROG Ally is amazing and with the right firmware will only get better i play using handheld mode and casting to my lg c2 tv as well as docked with all th functions of pc adding a bt keyboard and mouse i can play every game i own across all platforms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great. Does everything I wanted. Purchased a keyboard for use when doing the occasional homework assignment when not near my computer. Will probably add some storage eventually. Highly recommend the extreme (top) model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing device. I have been using it to play everything from retro games all the way up to Starfield which is a recent release. I also use it with a dock to check emails and other light tasks. Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my unit on launch date and ever since is working very good. Setting up windows it was time consuming but once you have it all you can start playing games from xbox game pass, steam and others. I haven't use the sd card slot so until today no problems on that area.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this handheld console for a couple weeks now and it’s a beast. If you’re on the fence whether you should buy this or the steam deck just for the rog ally. Only negative is the poor battery life

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a great product but the only issue really is that the battery doesn’t last that long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeds Expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exceeding my expectations. Didn't expect a top of the line gaming computer for $700, but it is running everything smoothly at decent settings. Well worth the purchase. Looking forward to some of the versatility once I can purchase some more accessories.

    I would recommend this to a friend