Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 11174688
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
to a friend
Dont buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pay $699 for 45 minutes gaming that the battery life and most game lag run madden 24 on 18 FPS …my rating is 6/10
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ewing,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0350" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Best mini computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price, I would recommend the extreme as the processor is faster
I would recommend this to a friendWas a used review unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ROG ALLY was visibly used which means it was a prior review unit.The Ally's box was cut into by a knife but didn't damage the screen from what I could tell.I didn't even want to touch it and didn't power it on.I had to go to my local Best Buy just to exchange it right after working my 8hr shift and skip eating my dinner until I got back home.The shipping box had barely any packing material so the Ally was just flopping around inside.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobertO,
We certainly understand your disappointment with the quality of the product your received and the inconvenience this may have caused.
Normally, if a brand-new product was ordered and paid, and a used item was delivered to you we recommend that you resolve this with the seller.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great option for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very powerful portable PC. I love the different fan modes. The controls feel great. Many games are compatible these days.
I would recommend this to a friendBest thing to come to handheld gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing device, and it stands up to all the hype. Being able to play my video games at this amount of clarity and fps we’re astounding. This is a really top notch device and I’ve already considered getting a second one for my wife to play.
I would recommend this to a friendAmazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a powerful device for a handheld console. Colors and graphics are amazing. I’m not a PC gamer, I pass from my Switch to this console and the different is huge. I’m playing triple A games while laying on my bed in turbo mode and it looks fantastic.
I would recommend this to a friendI recommend it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product arrived extremely well, I am quite happy with my purchase at Best Buy, it was my first purchase and it will not be the last
I would recommend this to a friendNot bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is decent, good deal for open box. Looking to possibly get the ally x though
I would recommend this to a friendNot worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.powerful yes it is a fast and powerful machine but i dont think it is the right investment to pay more than a conventional console for a team where you basically join to play in the clouds you can download demulators but they dont work in full just the retro ones and no i will pay so much money to play super nintendo or ps1 emulator you can buy games or pay memberships like xbox live and play station.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Corazon1001,
We appreciate you sharing your feedback on this model. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0096" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Be patient .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My honest opinion is , be patient, play with it, take your time to use all the different fixtures this thing has to offer , I went from almost returning it because I couldn't deal with it to taking it with me everywhere I go .
I would recommend this to a friendFathers Day gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still learning about this decice everyday. With that being said I am very comfortable with this purchase. Wish Asus would’ve made a better case to protect the decice.
I would recommend this to a friendWow wow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine right here is everything that you need if you're into retro gaming PC gaming and Triple A gaming nice design fits nicely in the hand and it has a great resolution hats off to Asus
I would recommend this to a friendAlmost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More storage and a better battery would go a long way. Fan noise is only a problem at 25-30w.
I would recommend this to a friendNothing against the ROG Ally but….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These handheld PCs are cool in theory but have very little gaming value when: - most AAA titles are supported - or run terrible - and remote play is a joke If i wanted to play a bunch of indie games in poor quality I could have just bought a switch. Also the battery maxs out at about an hour and a half of gameplay :)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeff R,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0203" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Dead pixel out of box, overheats.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a dead pixel. Missed my return window because I didn't have my device to return it. Overheats fairly easily and worried about the micro SD card slot failing although I haven't tested it yet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear alexroman0 ,
It's unfortunate to hear that you are having issues . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018159-0081) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Better for one game
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However is just like pc not much different even love it is actually better then a steam deck.. is gonna hard for fews hour is will crash games but keep try and turnbof is not do anything just go right andbplay any game
I would recommend this to a friendThe Little Beast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system for it's price. Compared to similar competition, this one has very low noise production. Sound is best to none having Dolby Atmos. This makes it a must buy!!
I would recommend this to a friendReally cool
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fun and interesting but not enough power and a bunch of glitches tho they got sorted out.
I would recommend this to a friendAaaaaweeesomeee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, super easy to set up anyone with little computer experience and enough patience can enjoy a wonderful piece of engineering. Better than its competitors, in a few weeks I will buy an additional unit.
I would recommend this to a friendAbsolutely Amazing!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This amazing machine is exactly is what ive been dreaming of! I've used windows my whole life so this is absolutely perfect. If you dont like windows your opinion may differ. But for me, i love this 100%.
I would recommend this to a friend