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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9010 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

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    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 9,010 reviews
  • Rated 4 out of 5 stars

    Great handheld with few limitations.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is powerful. From emulation to AAA games, I'm sure there's something it can't play but i haven't found it yet. There are hundreds of reviews on YouTube that could do a better review than me but the only issue is battery life. I normally average around 1hr unplugged. There was a known issues with the sdcard slot failing and Asus may have changed something with all the updates because mine is still working fine.I use the sdcard card slot for emulation storage and some smaller older games. If it fails I'll do and RMA or use my extended warranty but no users as of now. You should upgrade the Nvme to a 2tb or more. I put a 2tb 2230 drive in mine and it's plenty for now but they aren't cheap right now at $149 online.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cool but not really for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this. The concept is amazing and when it works, it works great. My micro SD card slot died yesterday. The storage leaves a lot to be desired. The battery life is awful. I can play fall guys for maybe 45 minutes before it completely dies. You’ll need to be tethered to a charger. All in I spent around $1200 on this. For that price I might as well get a gaming laptop that has better battery life, upgradability, same portability, and probably better graphics. If you NEED a handheld, get this and carry a charger with you. Otherwise spend a few bucks more for a laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really good but could be better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this item is really worth it if you have the money for it. It can be a little bit pricey but you are getting 120Hz and it could handle AAA games pretty well. I like to play Destiny 2, Yakuza like a Dragon, and Dead by Daylight and it handles all of them pretty well. For the games I talked about these are some of the benchmarks I got running on Turbo. Destiny 2 - 70FPS on low settings Yakuza like a Dragon - 45FPS on medium settings Dead by Daylight - 79FPS on low settings And for emulation games consistently very high frames and can easily handle it depending on what emulation you’re doing. The only personal problem I have is the joysticks when playing Destiny feel a little bit floaty. Now it does have low battery but I mainly play it plugged in and it runs amazing, so I would recommend playing it plugged in. Overall would still recommend if you can get your hands on one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I bought it despite the cons I've heard about it, but it's been fne for me. The SD card issue, I have not tested. It does run hot and I'vce done adjustments, but I've always kept it cool with a fan blowing at the back. I primarily bought it for Starfield and it plays pretty well on medium settings. I've been playing it in short stints at work on breaks and it's fine. Battery runs out quick, but I'm always plugged in anyway during the longer breaks and I use dock mode at home. The grips could have been better though, but an improvement from the switch joycons. I got some rubber grips for it and it helps a lot. Windows jank will always be windows jank though, but I've used windows on laptops and pc enough to be fine dealing with it. It is more difficult without a mouse though, but I carry a bluetooth mouse for situations like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Portable pc!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and powerful portable pc! It can play high quality games and can also run Vr (PCVR) it can run AAA games and is also good for people with big hands, it has the layout of an Xbox controller which is a really good layout and overall is rate it a 10/10 I would 100% recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great handheld gaming pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, and I've been spending lots of time playing games on this thing. Battery life is not great. Windows is not the greatest to use on this screen size, but hopefully you are using this more for games. If you need to use windows features extensively, invest in a usb c hub or dock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this handheld computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive? Yes Can run all my games? Yes Hot? A little bit on the hot side but worth for the performance Can it do my taxes? Yes... with the right software which you can install because it's running Windows! Battery Life? Poor if you want to play any full 3D game but it will run 2D games easily, for intense gaming AC power is recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best mobile PC experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite device! I play this more than my ps5 lol. Just getting into modding. Battery sucks but i bought an upgraded battery and installed. Now, this is a BEAST!! Crystal clear and plenty of frames.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    own both a steam deck and an ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i own both top dog hand helds and here is my take, if your gonna spend the money you get more for your cash with the ally. that being said they both have their place, steamdeck is good for simple console like fun. the steamdeck is what id buy for kids for christmas the ally is what you get yourself it will play call of duty and warzone with some setting changes and a learning curve, it will play diablo 4 perfectly pretty much anything i have thrown at the ally can be played but you have to set it up and it can take time. i also find myself using this as a laptop to watching youtube and surfing the web and the transition from aurmory crate to windows is seamless unlike haveing to restart the deck to get to the desktop. the battery is a concern for every one on the ally but i think if your getting this your looking at performance and you will use a hefty battery bank anyway. ultimatly this is the only price to performance option for windows handhelds and it should be appluaded that asus had put this out with no game store revenue to back the loss they take on the build they know what they are doing and are giving us more options would definatly recomend to anyone looking to play AAA games on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly a marvel of technology. This thing makes me smile every time i use it. Lighter, brighter, faster and ultkmately more adaptable (windows 11 vs. Linux) than thw steam deck. The only flaw is the battery life, but in actuality the steam deck is almost just as bad and if you're gaming a long time a battery pack should be a given anyway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Wonderful Addition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device because I wasn't happy with the Steam Deck as far as it's incompatibility with anything outside of the steam ecosystem. The amount of work required switching between modes and dealing with tinker to let me load certain items was irritating. The ASUS ROG Ally has not had any compatibility issues for me. If the game works with a controller it works with the Ally. The performance is consistent. Very few games require me to scale back quality and at 15w nearly every AAA game I have played has had no issues. The battery life is where I run into most problems. I don't charge it past 80% because I want it to last me a few years, but from 80% I get roughly about 45 minutes to an hour of gaming from higher end games. Which doesn't amount to their advertised battery life. Also, recently they've updated the BIOs because it was running HOT and burning out SD card slots, if you are buying this because the reviews said it was silent. That is not the case anymore. At 15w it now has roughly the same noise pollution as the Steam Deck. If you are in the market for a device like this, the price is right and the compatibility cannot be beat. I would recommend this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I did think it would be better battery dies super fast and is kind of laggy,it's ok I like being able to play on the go but battery life you half to have a portable charger also needs more storage

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product but missing things

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Ally open box. Works good but did not have the original charger. Barely was able to hold a charge in the beginning. Had to buy one on Amazon. Works good with most games. Can get choppy at times for AAA games that require you to run on turbo.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joe W,

      We sincerely apologize for the issues you've faced with the ROG Ally and for any inconvenience this may have caused you. To troubleshoot the issue you're experiencing when gaming, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0564" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Rated 5 out of 5 stars

    Great product for the price if on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bough this on sale and, for the price, this is a great product. If you will use the handheld exclusively for gaming on the go (e.g. at work or school), I would recommend getting the newer model which has better specs and battery, however, if you will be using this mostly at home or some where you can recharge it often, this is a great product for the price. In my case, I bought this as a laptop replacement. I have a desktop PC at home and I needed a computer to use while traveling. If I had bought a laptop it would have collected dust since I use my desktop PC 90% of the time. Instead, I bought this handheld PC and use it with a docking station and a portable screen to make it a portable computer. I also use it for gaming at home when I want to take a quick gaming break or before going to bed. I have played different titles (Halo, Rocket League, RDR2, etc.) and I have not had any major problems with it. This could also be used as a console replacement, using a docking station and connecting it to a TV, but it's probably a better option to get a gaming console.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handheld at its nicest

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a great handheld, some issues getting started, but youtube helped. nice weight in hands, screen is great. Was playing Starfield on it and had no issues running. Even at low 1080p settings the game looked great. No hiccups with emulators.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Has potential, needs some love from ASUS to shine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK, first of all, I used this for just under two weeks and then returned it. It wasn't for me in its current state, but I have a Steam Deck and a local PC game streaming solution as well. So the negatives outweighed the positives for me - for now. First of all, the positives: the standout to me is the screen. It's a gorgeous 1080p display with 120 Hz, and more significantly, Variable Refresh Rate (freesync). The colors really pop and anything that can run 1080p native looks fantastic. The wifi is also solid (particularly for game streaming) and the speakers are great as well. The device is powerful and ran games very well at 15W (I didn't spend much time at 25W TDP or higher). I didn't find the Windows experience to be amazing, but it isn't as bad as some people say, either. The Armoury Crate software is serviceable as a game launcher. The negatives for me, are mostly software-based. ASUS needs to revise the system's software to make improvements to key functions like the joystick dead zones and TDP management. If this device could manage its TDP better, and provide hours of game streaming through Moonlight at low TDP, that would be great. As it is, Moonlight runs well enough at 8/10W TDP settings, but it's simpler on the Steam Deck to stream a game and have the device sip battery for 6ish hours. I'll share my inevitable thoughts on comparing this to the Deck. I think this is perfect over the Deck if you're the kind of gamer that's always looking to play the latest and greatest PC games - in that scenario, the power difference really wins out. If you already have a large Steam library, then I think the Deck makes more sense - not because of integration with Steam, but because the Deck is a fantastic backlog killer, and if you have a large game library through Steam, you probably have a LOT of titles that don't require much processing power to play, and the Deck wins out at low spec gaming because of its superior TDP management. If I play a lightweight title on my Deck, I can just expect hours of battery life, with nothing required on my part. On the Ally, I have to manually set up the right TDP or switch to the 10W silent mode, which in itself is still not going to last that long. This device could be so much better with some software improvements. I may come back and repurchase the Ally early next year if ASUS improves things. And yes, the Steam Deck needed a lot of love from Valve at first, as well. But Valve proved themselves with how they supported the Deck. Only time will tell if ASUS will do the same.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear David,

      Thank you for your comment.



      BIOS version 319 was released in order to optimize system stability and performance. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good handheld gaming PC. Been using this for Wolfenstein Last Colossus, Telltale Walking Dead series and Return to Moria. It handles all games really well. The only negative is the battery. It just doesnt last long unless you 'lower' the operating mode. Not a huge negative, but something to keep in mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pros and Cons

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a steam Deck but wanted something tp play game pass games and this works for that. Negatives the SSD is too small and there are heat issues using SD card. Battery life is short, get a power bank if you want to use it without connecting to an outlet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my Ally.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had my device for a little over a month and despite reading others people issues I haven't had any problems and am 100% happy with the product. I work in IT and am using this device as my primary Windows machine. I don't really get into the whole customizing fan speeds and what not I just want to play my Call of Duty and keep it moving which has not been an issue. I'm loving the build quality and cannot get over that screen! Spec wise im not using more than 500GB on games as I play 1 or 2 at a time until completion. This little unit is a beast honestly I really don't see a reason to get an XG Mobile which I had planned to. I only wished it came in the color black and maybe just one more USB C port on the actual device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing handheld gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great, plays a ton of games steam deck cant. Was ablw to play AAA games like Elden Ring at 60fps no problem. Battery life is ok but is lacking when playing graphically intensive games. Because it runs Windows, get a usbc dock and this thing is a perfect pc.

    I would recommend this to a friend