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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9010 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

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    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 9,010 reviews
  • Rated 4 out of 5 stars

    Great device compromised by shoddy software.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed at the gaming capabilities of this little device. Build construction is overall solid. The screen looks magnificent. The controls are fine. My main complaint is the use of Windows 11 as its operating system. It's simply not optimized for use without a mouse or keyboard. Asus tries to remedy that with the Armory Crate interaction layer and by turning the right stick into a mouse, but it only goes so far. There have been many times I have been tempted to install ChimeraOS. You will also want to increase the storage. 512 GB fills up very quickly, especially with the size of today's AAA games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALLY is awesome!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ally is an absolutely incredible machine. It’s mind boggling that I can play literally whatever I want, anywhere I go. It’s sleek, powerful, and the software is great. Keep in mind, this is not a Nintendo switch. When you power it in, it is literally just a windows PC with a controller layout. You will have to know how to install what you need, update everything, and in general be able to tinker just a little bit to get it where it is supposed to be. But after that, the fun begins. There was nothing that it couldn’t run, and it looked great the whole time, including great frame rates. Full disclosure, I did end up going with the legion go. The bigger screen was too good to pass up, and the versatility was just better, even if the software side was a little lacking compared to the ally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful handheld that can run most games with good frame rates. Screen is fantastic and variable refresh rate is great for a handheld. Could use more storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally Z1 Extreme Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works as described. It’s able to play most AAA games without issues. The battery life is a bit short, and so I would recommend to play with it plugged in. The storage capacity is also a bit smaller, therefore it would be worth to look into upgrading the SSD. I have had no issues running Steam games and Xbox games on this device. Overall, I would recommend folks to buy if you want a budget friendly handheld gaming device that rivals even consoles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device really amazing screen wish the battery lasted longer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For nice for gaming on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Ally is an impressive handheld gaming device that brings a console-like experience on the go. Its sleek design is comfortable to hold, which is perfect for extended gaming sessions. Equipped with powerful hardware, it handles demanding games smoothly, delivering impressive graphics and fast load times. The display is vibrant and sharp, enhancing the visual experience, while the controls are responsive, allowing for precise gameplay. Battery life is decent for a device of this caliber, though heavy gaming may require more frequent recharges. Additionally, the software interface is user-friendly and integrates well with popular gaming libraries, making it easy to access your favorite titles. Overall, the ASUS ROG Ally is a solid choice for gamers looking for portability without compromising performance. Whether you're playing at home or on the move, it’s a fantastic addition to any gamer's arsenal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally is a Best Buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally rocks! Insane performance, vivid 120Hz screen. Best Buy’s fast shipping and top service made it a perfect buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ROG ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement for my PC that broke down. the screen is beautiful and when gaming on the unit it can play all of my current titles on Steam. The issue is with docking it, there is a major latency between input and actual on-screen actions, and the windows that is unfortunately mixed in make it clunky. The battery is miserable, and setup of this machine is also weird ie:utilizing the gyro controls, utilizing the back buttons and mapping, and other things of the sort.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear SeanC,
      We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0402).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/us/support/faq/1050046/ Asus

  • Rated 3 out of 5 stars

    I play this thing so often

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I want to play a game I play it on this device because I can bring it anywhere and anytime the SD card slot doesn't work which makes me a bit sad but Ive been thinking about upgrading the storage within the unit anyway as I've been wanting to you with electronics for quite some time. It plays everything seamlessly and has never crashed a game. I've played triple a tittles at medium settings and most others at high and never had any issues

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Eric P,

      Thank you for sharing your feedback on the ROG Ally and we sincerely apologize for the SD Card issue you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0452" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1051166/ Asus

  • Rated 5 out of 5 stars

    Asus rog is very competent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, comfortable, plays indie games great and optimized AAA games well enough. Windows isn't the best OS and battery life can be brutal if you need high power output. I've never used steam deck but it's been great for me. Your steam, gog, epic games, etc work great. Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable gaming system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this for a month, I'm very impressed. The experience is somewhere between the console presentation of Steamdeck and straight Windows, but with the ability to play every Windows game on the device. Sturdy, nice display, surprisingly good sound, and portable power.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing machine.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very minor issues with this thing, but if you do your research and you know what you are getting into, it shouldn't come as a surprise. Its great in that it is a fully functioning handheld PC. The UI is a little buggy at times. Games great. Runs AAA titles at a solid 60 fps as long as it is plugged in. When it's not plugged in the boost is ever so slightly lower and the battery is somewhat limited. Next version will have an upgraded battery life. All in all i love it for what I use it for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A step forward in the right direction

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it and initially hated it and didn’t quite understand exactly what I was getting myself pretty tech savy. I was coming from a Nintendo switch and I came in expecting this to behave the same and when it didn’t that frustrated me. I had to remember that yes it plays games portably but it’s still a pc, so if your gonna buy one of these go into this with that in mind. It’s not gonna have stellar battery life and it’s gonna take some time to get used to. Once you get the hang of it tho it is a amazing piece of technology and I look forward to having it for years to come. It only got 4 stars because it’s not perfect but well worth the investment if your a gamer and if you don’t have a pc well now you do and a pretty powerful one at that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome handheld!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is exceptional. Has some bugs and some downfalls, like don’t buy it expecting to use an SD card, that’s not a very reliable way to store things. It’s easy enough to upgrade the SSD, other than that I’ve had 0 issues. I haven’t attempted to use a micro sd but I have no use for them. It runs every game I have awesome, COD, Diablo4, WOW, GTAV, RDR2, all run flawlessly, the temperature might get a little high if your playing out on the sun or something, but it’s manageable, surprisingly quiet and super comfortable to hold. Most of the issues it launched with have been corrected and have all turned out to be software issues between drivers and windows. Can’t recommend this device enough and I’m completely satisfied with my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not ready yet, lots and lots of bugs.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice hardware, great screen, impressive sound, and the absolute worst setup experience ive ever had with a computer. The microscopic text certainly didnt help, and the stick cusor is horrid. Games sometimes would not load. Some did not have functioning controls, and some would simply load indefinitely. All that and this thing runs HOT. Add to that the terrible battery life and you can keep this thing, its not for me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Seannessey,

      Undoubtedly, it has a nice hardware with great screen and ipressive sound.



      We certainly understand your disappointment and the inconvenience this may have caused.



      This device went into intensive quality control testing and inspections, with no problem found running games. Usually, the stability or performance issue is resolve by making sure Windows , drivers and BIOS are up to date.
      Drivers and BIOS are posted at: https://rog.asus.com/ph/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/.






      If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Pretty good but held back by Windows IMHO

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -It's powerful. -It feels nice in hand and is lighter than it looks, -Superior ergonomics to the switch, no claw hands. -It runs Windows so no compatibility issues there. Cons: -Chews through its battery when pegged but older games can get away with running on the lowest performance profile so your mileage may vary on that topic. -It runs Windows, with all the downsides that come with that like updates at inopportune moments, login PIN randomly breaking locking you out of your device, etc. -Configurable trackpads like the Deck would be nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Ultimate Gaming Handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Nintendo Switch and PS4 owner, ROG Ally is now my main gaming platform. The Ally can play nearly every Sony PC port between 40 and 60fps (which is sometimes better than the base PS4 performance), and the Steam, Epic Games, and Xbox libraries provide thousands of amazing games from the last 30 years at prices way lower than you'd find on any console, thanks to frequent sales. The screen is amazing in everything from dark rooms to broad daylight, and the fact that this is also a Windows computer allows for a ridiculous amount of versatility. Storage can fill up fast, but a 512gb micro SD card can cost as little as $26, and with the most recent update the card should last you the entire lifespan of your Ally. Cannot recommend this enough to people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A powerful handheld gaming experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm thrilled with my purchase of the ASUS ROG Ally. This laptop is a beast in terms of performance, delivering smooth operation in all my tasks, from intensive gaming to multitasking work. The sound is impressive, with quality that truly enhances my gaming and entertainment experience. My only minor gripe would be the battery life, which could be a bit longer for added convenience during long commutes. However, overall, I would highly recommend this product to anyone in need of a powerful and reliable laptop for their gaming or work needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive and worthwhile for on the go PC play

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty awesome device. It worked perfectly for what I was looking to use it for. I tested a few games on it including Hogwarts legacy and Elden Ring and they ran surprisingly well and better than I thought they would. My main goal was to play Everquest on a handheld device and this gave me that opportunity and it worked great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for what it does.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld PC. I picked this up as a used in excellent condition. I have been using this device for about 2 weeks now. The ROG Ally plays all my favorite games with it with out the use of the internet. If I have WiFi I play Helldivers 2 and have zero problems. When I am on the go I have been playing Fallout 4 again and it is beautiful. Only having 512 GB of storage at first felt small, but I don’t play to many games at once. You can easily pick up a new M.2 in 1 or 2 TB sizes and make the upgrade really easily.

    I would recommend this to a friend