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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9010 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 9,010 reviews
  • Rated 5 out of 5 stars

    Handheld gaming has come a long way since Game Boy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally met all expectations and even exceeded some, and I have been using the device daily as a laptop replacement since Christmas. Using a third party dock, I prop up the Ally and use a keyboard and mouse to do my college work on. The screen is beautiful, and 1080p looks incredibly sharp on a 7” display. The speakers are incredible and make you feel immersed in the content being displayed. And finally, gaming is so fun on the Ally. I have been mostly using it for emulation, as I have a higher end gaming desktop to play AAA games. It has been running amazing, and anytime I hand it to a friend to play games with me, we put the display down to 720p and it runs anything we throw at it. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My go to Handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome little device. I use it almost everyday with Steam games, mostly, but also have Battle.net and Epic. Even though it is not the most powerful, it plays everything I want it to, with no problems. Add in AMD Frame Gen 2, and you get a pleasant gaming experience on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steam Deck is brilliant, but I like this

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still own a Steam Deck, but I prefer the ROG Ally. Having said that, I think console-only gamers will prefer the Steam Deck because, in a strange reversal, the Linux-based operating system "just works" as a prepackaged experience while the Windows-based ROG Ally requires frequent tinkering (this is literally a desktop version of Windows, after all). Tinkering isn't easy with fat fingers and a tiny screen, which is another point in favor for Steam Deck and its unusually precise dual trackpads. ASUS's Armoury Crate is a preloaded application that attempts to simplify the front end experience, but I often find myself avoiding it because it isn't as slick as SteamOS and requires updating far too often. I think most PC veterans will prefer ROG Ally as well, especially those who frequently emulate older consoles or plan to use the device for anything other than Steam-related activities. Yes, you can also emulate games on Steam Deck, but I just don't like jumping through the hoops Emudeck requires (such as constantly switching between Gaming Mode and Desktop Mode) and I've had no issues running Fightcade on the Ally either. I find it's a lot easier for me to set up shared folders for ROMs and save states to get a more seamless transition from desktop gaming and portable gaming. Having said that, Steam Deck probably scores yet another point for even having the option between Gaming and Desktop mode, whereas the Ally is pretty much Desktop mode only (unless you count Armory Crate as its gaming mode). I even prefer the Steam Deck's face buttons, battery life, and speakers just a TINY bit more, but the 120hz display is enough for me to look past those barely perceivable shortcomings. The display is also 1080p, but let's be real: 720 and 1080 look pretty much the same at this size. Yes, Windows is awkward to get the hang of in a touchscreen interface, but doing anything outside of Steam Deck's Gaming Mode is also awkward without a keyboard and mouse. Which brings me to another point: either one of the devices is improved by a USB dock ($40-100) for peripherals. I find that these "extras" are more necessary than optional in the long run, so there's another expense you can look forward to. You should also plan on a case as well; D-Brand just came out with theirs, but I had already purchased the Skull & Co. GripCase for $20 which massively improves the grip and has a simple solution to requiring a dorky kickstand. I can think of quite a few features I like better in the Steam Deck than in the ROG Ally (I haven't even mentioned the Ally's overheating SD card issue, which is frankly a ridiculous oversight in this day and age), and yet I still prefer the ROG Ally overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Era of PC gaming!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best things in the upcoming era of gaming! Handheld gaming devices are starting to become more prominent with this one being one of the premium choices. The competition with others will allow consumers to possibly get these products at a competitive price. I find this to be more used for my Single Person games than my PC as I can play it anywhere, even on my bed. I do find some games straining the device and I wish it had a bit more power. Overall, at the discounted price, I would recommend this product for anyone comfortable with the Windows UI and wanting a portable gaming format.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing portable device that lets you play all your PC titles on the go or even in desktop mode. Storage is way too small for nowadays and battery drains rapidly on intensive games. It has its flaws but could be improved with accessories and upgrades.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld Gaming Beast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Rog Ally. my only complaint is the battery and storage. I get about 1.5hrs gameplay before I need to charge. Ive turned it into a retro gaming boss with a bunch of current games but im already full storage wise. also recommend Getting a better dock. as the one that comes with is basically cardboard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1st time PC gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a dedicated console gamer and never ventured into the PC realm but i decided to take a chance with this system. It was a definite shock to my brain trying to wrap it around the ins and out of PC gaming in a handheld but i managed to get the hang of it after watching A LOT of tutorial videos on youtube. I mostly use this for emulating older games from PS1, Sega Saturn, Dreamcast, SNES and Genesis. I love that i can play these older games on the go. Its very true about the short battery life but overall its a great handheld system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product, very early in development

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item from asus is a beast, cant hardly compare to the steam deck because it all comes down to “personal preference”. Yes this devices has come issues but they are not bad issues. The rog ally performs just as good and if not better than the steam deck. The comfort feels great in hand and there are alot of options due to having windows 11. Battery life drains really fast but what do you expect from a device that packs alot of tech. This is not a switch or some hand held gaming device that would hold hours of gaming. Just get a high watt battery bank and youll be set for a few extra hours. If compared to the steam deck, that product had issues when it was first launched but in time it gotten smoother and i feel like it would be the same with the rog ally because its fairly new, i just keep my ally plugged in while playing. Note, if its plugged in to a higher watt charger. It performs better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device...BUT!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome device, but the battery life is horrendously bad. I spend most of the time playing the ROG Ally plugged in, but if you want to take this device on the go, then this isn't the device for you. Playing Assassin's creed syndicate with maxed out setting at 1080p will get you a little over an hour of game play tops. Playing God of War at maxed settings at 1080p will get you a max play time of about 50 minutes. As it relates to the display, this looks way better than the steam deck, and being able to play any game on xbox game pass or Steam on this device is a big plus. Overall, it is a solid device but still needs work in the software department to make this device better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great handheld CPU- not as versatile as Switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Specs are great and plays many AAA games at high frames. I have no issue at all with the performance of the device when it comes to the game that can be played. I played BG3, Cyberpunk, GT5 and RDR2 with no issue in handheld mode. BG3 was probably the most resource heavy and it dipped FPS to 21 in handheld mode. Battery life is poor- could only get about 1hr of time on turbo mode when playing BG3. I have two big complaints about the system and both have to do with the utility of the device when it is connected to the TV. 1) trying to connect Ally to a monitor or TV is not simple at all and is very finicky. You can’t just plug it into the charger/HDMI device and go like you can with a Switch (or even a laptop) you’ll often get artifacts on teh monitor or screen and in some cases the screen will only occupy a corner of your TV set and leave the other 3/4 static imaged. It also blanks out occasionally and runs hyper slow FPS. I use the official charger so this should not happen 2) There is no native controller remapping within ASUS Armory Crate and there is no way to use an external controller (Xbox in my case) to control desktop mode. This makes it imposible to unlock the device with just a controller if it’s connected to a TV- you MUST pick up the device and enter the PIN or fingerprint. This also means if you want to switch games while connected to a TV or monitor you have to get up to get the device and use the built in controllers to access Armory Crate because you can’t map a button combo on your external controller to do it for you. There are two dedicated buttons on the device for Armory Crate and system menu- neither can be accessed in any way other than this or the touch screen. I ended up returning the device based on its lack of TV friendly interfaces.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Matthew R,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0345" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Over all good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great in the hands, preforming realy well with title one games. not heavy at all. Only complaint is battery life, haven't quite figured out the best settings for it yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid handheld, would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally is a solid handheld. It continues to get more polished and smoother as they release updates. This works solid at both gaming on the ally, and streaming from a gaming pc. Using parsec was a breeze, and it allows me to play all my games at max settings 120fps. I love that it offers a full windows desktop, and the controls on the device are very nice. The buttons are smooth and Tactile, and the joysticks are comfortable. My only complaint is in windows sometimes text is a little small on a screen that size, but that's par for the course. I would recommend this to anyone that is looking for a handheld, and especially if you can stream to it. I use Xbox game pass regularly, and this gives an easy way to use it. Also, don't expect great battery, I find an hour and a half on most games is the maximum. If I stream I can bump that to 2-2.5 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold my steam deck and took a chance on the ally. It feels sooooo much better to hold in my hands steam deck. Also built in amory crate apps make this very easy to navigate windows on the handheld. No, its not perfect but its very close in my opinion. Many will complain about battery life but until we have some kind of breakthrough in battery technology were not going to get long battery life from somehting this powerful. Would also like to add that my first device came defective. The left joystick would not register horizontal inputs. Was able to return and replace it the very next day at bestbuy with no issues. Ive played many hours on this thing already. The fan noise is as quite as all the reviews say. The speakers are fantastic. The exhaust does get pretty hot but its the only thing that gets hot on this device. Really well made. I couldn’t recommend it enough

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Powerful & impractical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The general stuff is here, but the details are rough. The pointed corners hurt my hands and were a baffling design choice. The combination of white plastic and holographic stickers mean that it always looks dirty or is about to look dirty. Windows is always getting in the way and the official SteamOS image for this can't come fast enough. The SD card reader will fail at some point. The RGB thumbsticks are cute but the minimum brightness will blind you at night, and as far as I can tell there is no way to have a quick setting to turn them off and back on. Battery life is miserable - outside of the lightest games 90 minutes is the max. At full price, this needs to come with a case. The screen and the performance are both super well-done. The cooling system is another highlight. Even under heavy load this console is quiet enough to let the speakers sound their best and not require headphones. Compared to the Steam Deck it's very unrefined and not a great value. Had I not gotten an "open box - fair" unit I would be pretty upset with the lack of value.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Collin,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0514" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Best Hand Held in my opinion

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this device for up to 7 months and I mostly play Call Of Duty Modern Warfare 3 and it can handle it well and I always take my device with me to work and road trips and the best part of this device is that you can use it as your personal computer and even plug in a monitor and play with a bigger screen and I recommend the Asus ROG Ally if you are someone who wants to play on the go and even if you are deciding on switching to a new console the ROG Ally can run Xbox cloud gaming, Steam, PlayStation games on the go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system. The display is excellent. Windows OS is clunky as always but has great advantages on a powerful machine like this (PC Gamepass, for example). It's not as comfortable to hold as the Steamdeck and can get rather hot. The SD card reader damaging is a real concern and happened to me almost immediately. Does not come with a case. I would suggest paying up to the LegionGo, but this is a serviceable machine.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear John W,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0425" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1051166/ Asus

  • Rated 4 out of 5 stars

    Mostly great, bad battery.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, light, comfortable to hold. Only complaints are the battery life is pretty bad, and storage is a bit small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    :Rog ally: Awesome on the Go!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - the versatile nature of this handheld is awesome inspiring. Power of a windows gaming laptop in your hands! You can connect this to a TV or monitor to use it as a portable computer or as a gaming system on the run. I haven't tested it on AAA titles other then assassin's creed origins (which was fun to play on a handheld) Cons - the controls take something to get use to, going from a controller (ps5 and a Xbox PC controller) it's difficult to maintain a grip of the device and maintain that level of control (for me). overall - this was a fantastic buy, and I enjoy it more as I spend more time with the rog ally!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice handheld game.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too heavy and works great so far. Very fast and nice screen. I purchased a few more accessories like carrying case, bumber case and screen protector. This is my #1 must have to travel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROG Ally 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfect for my needs and the game play, awesome!!!

    I would recommend this to a friend