Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 11174688
Customer reviews
Rating 4.4 out of 5 stars with 9068 reviews
(9,068 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great device coming from a steam deck
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many reviews here feels like they haven’t spent enough time with the device. If you ever owned a Windows laptop or pc you know how terrible some stuff is on it but that’s not asus fault, you have tinker ir to your liking . I agree some units might be defective which you should replace till you find the one that work. Buy it to try yourself dont let these negative reviews discourage you. Its pefromance is ourstanding in games, battery could be better but gaming laptops have same durations of battery life. You cant compare it to a console like steam deck this is a mini PC. All Gaming pc have some flaws you just have to be patient. Do all the updates before you start playing. There are 3 sections of updates. Windows update, asus app update and armory crate updates. This could be an add on device to steam deck but cant replace it. So keep your steam deck.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Great handheld PC!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically the ROG Ally is like one of the lower end gaming laptops based off an AMD APU put into a handheld form factor. Bonus is that it’s using AMD’s most powerful APU yet with the latest CPU/GPU architectures, and it has the most GPU CU’s ever in an APU outside of gaming consoles. It’s impressive. Depending on the game and settings you can get 60 fps with setting maxed out or close to it at 1080p or 720p, or 120 fps with low sometimes medium settings. Battery life is not that great considering the power this device has but I expected that going into this purchase so I’m giving 5 stars. It really is a windows PC and it can be tuned like one, flip side is you have to know your way around windows, drivers and updates to get the most out of it. If I had to nitpick I’d like better joysticks, these ones are good but not great.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 3 out of 5 stars
Good device, terrible company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware is fantastic, but software (Windows) doesn't do justice for being a handheld PC. Install SteamOS or Bazzite on it and you'll have a better time. While you can have this as a main gaming PC, it's better off being a secondary gaming PC as some games won't run perfect on it. With Linux as the main OS, you can just stream games from your main Windows PC if needed. Unfortunately, the SD card issue is still an issue. Use the sd card for any good length of time (Like downloading a game or update), it'll throw read and write errors and stop showing up on the device until you restart. ASUS even pretended the issue doesn't exist. The problem is where they placed it within the device. The placement of the SD card has been fix on the Ally X (The next model up). ASUS also has a track record of not doing a good job on product warranties. They have multiple instances of making up issues when they receive your product at their repair facilities. Producing issues so they can ask more money out of you. tl;dr Good device, terrible SD card placement, and even worse company. Try to get the Ally X on sale instead. Only get this if it's dirt cheap.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DevonC,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product, your recent customer service experience, and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last, issues you experienced with the laptop are random. The card reader issue was resolved with a hardware fix. We recommend you send the product in for service so the card reader issue may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you are unable to play Steam games, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with this product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
Very nice handheld game.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too heavy and works great so far. Very fast and nice screen. I purchased a few more accessories like carrying case, bumber case and screen protector. This is my #1 must have to travel.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Impressive and worthwhile for on the go PC play
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty awesome device. It worked perfectly for what I was looking to use it for. I tested a few games on it including Hogwarts legacy and Elden Ring and they ran surprisingly well and better than I thought they would. My main goal was to play Everquest on a handheld device and this gave me that opportunity and it worked great!
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 3 out of 5 stars
Just Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system. The display is excellent. Windows OS is clunky as always but has great advantages on a powerful machine like this (PC Gamepass, for example). It's not as comfortable to hold as the Steamdeck and can get rather hot. The SD card reader damaging is a real concern and happened to me almost immediately. Does not come with a case. I would suggest paying up to the LegionGo, but this is a serviceable machine.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John W,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.
Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0425" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1051166/
Rated 4 out of 5 stars
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get me wrong I would recommend everyone to get this. The fact that its a portable pc and works great! The only reason why I didnt give this 5 stars is because of the battery life.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
For nice for gaming on the go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Ally is an impressive handheld gaming device that brings a console-like experience on the go. Its sleek design is comfortable to hold, which is perfect for extended gaming sessions. Equipped with powerful hardware, it handles demanding games smoothly, delivering impressive graphics and fast load times. The display is vibrant and sharp, enhancing the visual experience, while the controls are responsive, allowing for precise gameplay. Battery life is decent for a device of this caliber, though heavy gaming may require more frequent recharges. Additionally, the software interface is user-friendly and integrates well with popular gaming libraries, making it easy to access your favorite titles. Overall, the ASUS ROG Ally is a solid choice for gamers looking for portability without compromising performance. Whether you're playing at home or on the move, it’s a fantastic addition to any gamer's arsenal!
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
:Rog ally: Awesome on the Go!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros - the versatile nature of this handheld is awesome inspiring. Power of a windows gaming laptop in your hands! You can connect this to a TV or monitor to use it as a portable computer or as a gaming system on the run. I haven't tested it on AAA titles other then assassin's creed origins (which was fun to play on a handheld) Cons - the controls take something to get use to, going from a controller (ps5 and a Xbox PC controller) it's difficult to maintain a grip of the device and maintain that level of control (for me). overall - this was a fantastic buy, and I enjoy it more as I spend more time with the rog ally!
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 4 out of 5 stars
Mostly great, bad battery.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful, light, comfortable to hold. Only complaints are the battery life is pretty bad, and storage is a bit small.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 3 out of 5 stars
Love/Hate....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had my doubts, but I'm glad I was proven wrong - for the most part. I debated between the competition, but I went with the Ally solely for the FreeSync Premium screen. It's pretty. With that said, the cons of the handheld are: -capacity for only 2230 NVMe -a meager 16GB of shared RAM -one USB port?? -mushy, unresponsive, sluggish d-pad unsuitable for precise, fast rolling moves in fighting games; 3 or 4 out of 10 here... -white These are not small 'cons'. Sure, it's only a 1080p screen, but more is sorely needed here, in my opinion. I feel 32GB should be the standard right now if it's to be shared between the system and GPU, especially when we consider the games that are right around the corner. Textured super-white plastic for a handheld gaming machine? Um.... The pros: -lightweight -CPU performance (wow!) - GPU is impressive as well, just not as the CPU's performance given total package power -ergonomic (well designed chassis in terms of comfort) -gorgeous screen; Freesync is a game changer on handhelds -speakers/sound (very impressed) -USB4 + XG (hi-bandwidth I/O) port -quiet -face buttons, trigger, back buttons, shoulder buttons, and analog sticks all placed very well and feel good -effort at improving software/updates. I hope this will be an ongoing thing in the long term. I do like the Ally, but I think I would have liked it much better with those changes. Also, a black variant would have been nice, as it would have been much easier to keep clean. For me, it's kind of a love/hate thing with this device. I love it for the screen and its current overall performance, but I "hate" it for not having more RAM, and for not being able to take 2280 sized drives for longevity reasons. Also the sub-par d-pad is.... a pretty large let down for me. They definitely have room to improve here. Finally, the first-party accessory scene is an utter joke and clearly cash grabs. They are very poorly designed and would leave me wanting so much more than they unfortunately are. Third-party is, unfortunately, the only option for now. 3/5 stars for the Ally, but keep in mind that there is no other handheld that I would score higher.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We are committed to providing our customers with the best possible experience and we will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0134" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Best Hand Held in my opinion
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this device for up to 7 months and I mostly play Call Of Duty Modern Warfare 3 and it can handle it well and I always take my device with me to work and road trips and the best part of this device is that you can use it as your personal computer and even plug in a monitor and play with a bigger screen and I recommend the Asus ROG Ally if you are someone who wants to play on the go and even if you are deciding on switching to a new console the ROG Ally can run Xbox cloud gaming, Steam, PlayStation games on the go.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
Beast of a machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size and feel of this system is perfect. Big or small hands, the system grips in well and the buttons are very easy to use. I also love the performance of this thing. Once you tune out Windows 11, you're able to run modern PC games with high settings and still average 40 to 60 FPS. The screen is clear and sharp. But the colors really pop. I was surprised it was not OLED. You can mod the system really easy and maintenance like replacing the thermal paster is done in just a couple of minutes. I was able to upgrade my system to 2TB and set the GPU to 7gigs and this thing ran like a beast! I was able to max some settings out in Cyberpunk 2077. I'm Very happy.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 3 out of 5 stars
Powerful & impractical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The general stuff is here, but the details are rough. The pointed corners hurt my hands and were a baffling design choice. The combination of white plastic and holographic stickers mean that it always looks dirty or is about to look dirty. Windows is always getting in the way and the official SteamOS image for this can't come fast enough. The SD card reader will fail at some point. The RGB thumbsticks are cute but the minimum brightness will blind you at night, and as far as I can tell there is no way to have a quick setting to turn them off and back on. Battery life is miserable - outside of the lightest games 90 minutes is the max. At full price, this needs to come with a case. The screen and the performance are both super well-done. The cooling system is another highlight. Even under heavy load this console is quiet enough to let the speakers sound their best and not require headphones. Compared to the Steam Deck it's very unrefined and not a great value. Had I not gotten an "open box - fair" unit I would be pretty upset with the lack of value.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Collin,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0514" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Highly Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a super convenient gaming device that I take with me everywhere. It’s run everything I’ve thrown at it well. I bought a microSD to expend storage.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
i love it, this like the switch on steroids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's exactly what I wanted, a customizable handheld gaming pc. Play 99% percent of games like a dream. The only downside is the battery life but that's to be expected for a powerful device. All in all a solid purchase Pros: -plays every from the atari to ps5 and everything in-between -no worry about steam games being compatible or not because everything works on ally because of windows -cool looking device, i love holding it Cons: - battery life, the more intense the game(like cyberpunk or spiderman) the faster the battery will drain. But asus have different performances modes to manage power consumption. - initial set up can be a pain but that just windows in general lol
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
One of best portable windows console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design,strong performance,short battery around an hour,setup issues take some time for new machine,storage only 512 not really enough for me,micro sd not work properly!I will give 8/10 marks for this machined overall.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 5 out of 5 stars
My choice for handheld PC gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently own the 3 major branded PC handhelds on the market at the moment and I always end up reaching for my Ally as I enjoy it the most. The VRR 120hz display is great for multiplayer games that fluctuate fps around 50fps, the speakers blow everything else out the water, and the power on battery and even when plugged in is great for such a small device. My only downside is the ergonomics, which could be changed with a case; and the inevitable SD card reader issue, which I just avoided completely and upgraded to 2tb nvme. This device has been such a brilliant way to take my steam/ gog library on the go with me.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 4 out of 5 stars
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was open box and in great condition. Overall the product is great, battery life could be better and I prefer steam OS over windows 11, once steam OS is available for this device it will be way better. Overall it’s great works well, plays games with ease.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friendRated 4 out of 5 stars
Nice mobile gaming pc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even knew about this device until I saw it on youtube. I was thinking about getting the steam deck but this works better for me since I have xbox game pass and other pc games. Easy to set up. I have no problems with the SD card or overheating, it has not let me down so far, the screen is nice and sharp and the speakers are great. The only problem is the battery last for about an hour so to play longer you will have to keep it plug in. If you take it somewhere you'll need a power bank. One hour is just not enough to play on this device. Specially those hard to put down games.
This review is from ROG Ally 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 512GB - Windows
I would recommend this to a friend


















