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Customer reviews

Rating 4.4 out of 5 stars with 9068 reviews

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  • Performance

    Rating 4.6 out of 5 stars

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    Rating 4.0 out of 5 stars

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    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 9,068 reviews
  • Rated 3 out of 5 stars

    An earnest try

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS has finally released a Steam Deck competitor, however, the performance, while better than the Deck, is still lackluster compared to expectations. The build quality is quite premium, the screen looks awesome, the triggers and joysticks have a good feel to them, it even has a fingerprint sensor for easy sign-in; physically, the Ally is extremely high quality. The performance is not what I had expected. With a slogan such as "Play ALL your games," I figured an e-sports title such as Overwatch 2 shouldn't be an issue, however, at 720p low settings at the 25w turbo mode I am churning along at 30-40fps with 1% and 0.1% lows at 8fps and 5fps respectively. 25w mode is the highest performance mode it can achieve while not connected to power via its 65w usb c charger, and it drains the battery in minutes via hours when in that mode. I use it while on my breaks at work, which total 1 hour per day, and it is dead by the time I get off. When in 10w "silent" mode it has very poor performance, good enough for some games, but not those that I mostly play, at least. With time these things will get better and better, and I applaud ASUS for the bold move, but maybe I'll wait to buy again for a couple for years at least.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear christian,

      We are sorry to hear about the disappointment you feel with the performance of the ROG Ally. Please note that here will be future updates that will improve system stability and performance for the ROG Ally so we recommend keeping it fully updated. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0030" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Good handheld

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld. Love the portability but would love a better battery and more storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something I could play video games more on the go and not be tied to a desk. I tried the switch and that didn’t do it for me. I enjoy the ergonomics of the device, the screen is sharp and bright, speakers are great. Yes the battery life isn’t great but for the performance and capabilities of this device that’s to be expected. The fact I can play games seamlessly but also use it like a portable windows machine for my streaming services it’s a very capable device.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Better Than Steam Deck!!

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable console. It ran all the games that I could run on my gaming pc. Only issue is battery life, so bring the charger with you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One if the best handheld gaming units i have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld unit. Small and portable with very great graphics performance. I had purchased mine and first thing i did was upgrading the nvme drive to 2tb it was very easy to do. Downfall is the micro sd cards fry in every unit. Google before using the slot ,you do not need to use the slot if you upgrade the drive as sd slots are way slower then the internal drive. As for games i am using the utra game pass and every game runs smoothly on graphic intense games and stays cool. This is my second best unit, my first is my onexplayer 2 which is about three times the cost but to me wort the money as you can use it as a windows 11 pc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS Rog Ally owner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my Ally for about two weeks and I’ve really enjoyed it. I use mine as a handheld only so I can’t speak on having it docked, but it’s been great to take with me on the go. I have had no issues with Armory Crate or any of the ASUS software. Windows 11 is a different story, it requires some tweaking to make it more friendly to the memory limitations and remove unnecessary bloat. The battery life is not good so if you are planning on playing more than 1-1.5 hours, you will need an external battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect mid-tier gaming desktop replacement +more!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So after pre-ordering the 512 gb version of the steam deck last year and testing it with my favorite RE engine games like resident Evil 2 remake and DMC 5 (RE4 had not yet been released) since those games tend to serve as a solid benchmark for how well a mobile device will run a good looking game compared to it's console/pc counterpaarts along with their incredible optimization across multi platfors, i was incredibly disappointed with both how terrible these games ran and how poor the ui was and I of all people should have seen it coming. As an owner of the PS5, Xbox seres x, Nintendo switch and a custom built desktop equiped with a 3090 and an i9 processor i was not expecting the deck to come close to the performance of some of my more stationary hardware, but thats par for the course when portability. That being said, the 720p resolution, 60hz display made playing any games (it was barely able to run the aforementioned RE games at a consistent 30 fps) let alone the more hardware intensive ones pretty much unenjoyable. Coming from a developer like valve, ot was heartbreaking since ive always wanted the predecessor to the psp or ps vita but with the option to play non exclusive games. Enter Asus ROG ally. As soon as i opems the box, the eloquent design, 360 inspired controls, and overall feeling of joy that the deck simply lacked, came flooofing jn. Thats its until I found out about the hours and hours worth of software updates required before you can even begin to install steam let alone play a game. Fast forward to 2 hours and i finally have steam, xbox, epic games and all the necessary windows essentials (btw the ally runs on full windows 11 how crazy is that) fired up and ready to go. I fire up the re4 remake this time and very little things tend to blow me away hardware wise but my God, Re4 ran so incredibly well at high settings with a solid 70+ fps that i completely stopped playing on my desktop altogether, purchased the dock that connects to a monitor/tv and made this my main gaming device. Add to that the favt that when i was showing itnoff to a friend, i realized the ally aupports up to 4 player game play amd sixne it runs windows, all controllers/mouse and keyboards are welcome! We had a 65 inch oled tv right above us but chose to play coop on this device instead! I cannot underestimate what ASUS has pulled off here and ive barely scratched the surface (the armory crate software deserves a review of its own). Not only is this, but the potential for the future of the device is basically limitless considering its windows based software and future proof hardware (the z1 extreme puts most gaming laptops and even desktops to shame). All i can say as a hardcore gaming hardware enthusiast, Asus absolutely knocked this one out of the park and if you are interested in a decent gaming laptop or even desktop, stop searching and pay the $700 for this device and call it a day! My only complaint is that the $70 should come with the device as many like myself would ideally lile to enjoy their games on their TV's without having to find a third party doxk or lose battery. That being said, this is an absolute must buy for any gamer or someone looking imto getting a gaming laptop ot desktop as this covers all necessary categories and more! ASUS, i salute you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Alley is Awesome.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly as advertised. Plays Pc games on the go, it does it quite well. It has a limited HDD and video card; but with cloud gaming honestly it can play almost anything on the go as long as you have internet. I think the best experience is honestly using it to cloud game with xbox cloud gaming. You can use Geforce sub service to play high end games on this FYI. The fact it lets you run windows IMO is what really opens up the options. My only gripe really is the out of the box charger is short as heck, maybe 5 feet. You can use some other USB chargers just make sure you pay attention to the charge requirements

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used for about a month

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Ally for around a month it is a convenient way to play games on the go newer games perform best at 720p medium settings while older games do well at 1080p high settings. The battery life could be better but it is not to terrible. The 512gb M.2 fills up quickly would suguest upgrading it. I would not replace my PC for this this is a nice little device to use on the side but not a computer replacement if you want to play a few games and run emulations it would be perfect for that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable console is very powerful and great to use. I've had no issues with it since day 1 and love to play it at home and on vacation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from using a Steam Deck to the ROG Ally so I could have a handheld that worked better across different launchers such as Epic, EA, and GamePass and have not been disappointed at all. I have not had any issues with the micro SD reader and the Ally has been able to run every game I've installed on it without any issues. The onboard speakers have great sound quality as well. The biggest thing I miss from the Steam Deck is the trackpads, but that's something I can live without.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use this for work on my lunch break or if I am at home with the kids and don’t have the luxury to enjoy myself at my desk on my actual gaming computer. It’s very convenient for traveling or for Just on the go use. The only drawback I have is the battery life went running at 25 Watts. It’s not that long but you do get decent time out of it when running some of the older games that only require 10 W or less the battery life is very impressive. I have a steam deck and a Lenovo legion go. I would definitely put this at the front of the three.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Rog Ally Z1 Extreme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. The only downfall is of course the battery life. But it was designed to be used while plugged in. The right settings will net you 2 to 3 hours of play time on one charge. Or you can pick up a power bank.. this thing will run any game thrown at it, ps5,steam,xbox. Overall, myself being an xbox user,this makes it easy to travel to and from work and the ability of remote play means i do not have to lug my series x with me every where 2 times a month when i fly to and from work. Must buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this and was one of the first ones thst was able to get the Steamdeck within the first year launch as I was on Q2 for shipment. I played thr Deck a ton as well. Since I’ve gotten an Ally, I havent touched my deck since. The Ally is more powerful for sure. I’ve compared both systems for gamss and the Ally outperforms it on every game I’ve tried. The screen looks amazing too. It is a windows so it will require a little on the users end to get it updated and such. A lot of bad revoews are coming from console users moving onto a windows system and its not user friendly. Im used to windows so setupand navigating was easy for me. 10/10 purchase for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROG Ally 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfect for my needs and the game play, awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Conveneice of playing anywhere around the house I want.Pretty much use this to play with my son,so for me it serves its purpose.Works excellent and the screen looks amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally is a handheld Beast!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the rog ally to be able to game on the go and i couldn't ve more happy. I'm a few weeks in and so far zero complaints. It is literally a handheld pc with wondows 11 on it. It is technically my first gaming pc as I have always been a console user so if the idea of switching to pc scares you don't let it stop you if your on the fence. Some of the triple A games i have run are beyond the ps4's capability and almost on par woth the ps5 and its a handheld! The obly down side is battery will drain fast when playing demanding games but if you buy a 65w battery pack you can extend playtime quite a bit. Overall 9/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mobile console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the handheld, can game anywhere feel. The screen looks nice and crisp. And so far everything plays smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded expectations!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preordered this after many weeks of debsting between this and the steam deck. Definitely glad i went with this option as it was totally worth it. Plays every gamr ive thrown at it just fine. Yes Windows 11 isnt exwftly designed for something like this so thr UI can be irritating but what rlse do you do? The battery life is mediocre but honestly this is a handheld gaming pc…you cant have Nintendo Switch battery life with a device this powerful and versatile. If you dont have a handheld pc and want one get this over the steam deck. If you have a handheld pc already such as the steam deck there isnt a reason to get this unless you just want to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my gaming laptop.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great, i dont get alot of gaming time and needed something to be ultra portable and allow me to play my games, thus fit the bill perfectly and runs everything. But then, i bought a dock and started using it as my everyday desktop. While its not as powerful as the laptop its replacing its powerful enough to play all the games i want and br s dedicated pc. So. I sold my laptop and now i have an ultra portable pc/ gaming rig i can take anywhere and play what i want.

    I would recommend this to a friend