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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 9,011 reviews
  • Rated 5 out of 5 stars

    Almost perfect handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this handheld for the 120hz to the beautiful LCD and the fact that it’s a PC in your hands is crazy. To take full advantage of this handheld you’d need a hotspot or mifi with you so you can use it as a PC. You can buy the dock and hook it up to a monitor and controller and get decent FPS. There is plenty of room for improvements like ram, storage and especially battery at during preformance mode. Better then a steam deck but if you own steam games then stick with what you got. Cons Battery life is short Need WiFi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Ally is one of the best purchases I have ever made. I can play all my favorite games on the go, play on the couch, play on the bed, play on the plane, whatever. Wherever I take this device I am always getting questions about it by curious folks. I show them it can play Halo, Battlefield, Call of Duty and they are just in awe. As soon as I show them Emulation games they swear they have to purchase it now. The build quality is fantastic and that screen just makes games pop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ally review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is a handheld device that runs a desktop (and/or laptop) OS. There’s clunkiness there for sure. The battery life is LOL. But gosh darn it if I don’t love it! I’m playing all my games on it at high FPS. The controls feel great. I love being to launch Steam, Xbox, Epic and Battlenet from the same device while laying back on the couch. Also, ASUS keeps cranking out software fixes/updates so it feels more and more streamlined (maybe too generous of a word for now). In sum, the device has issues but, like Joo Lee, it does the thing. If you’re looking for a gaming handheld then this is an excellent option

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice hybrid device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome little hybrid device where you can use it as handheld or desktop when docked. I wish they come in color black instead of just white. The chassis get dirty easily. + The screen is nice and bright. + Fan noise is quieter than most gaming laptops i have touch. + Amazing performance for its size. - The included "stand" is a joke. - It is bigger than expected. Recommend checking in person first - Very poor battery life out of the box. - Only one USBC port

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beast of a gaming device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wish I could give half stars, cause it is really a 4.5, but oh well. Thing is a beast, screen is great, speakers are awesome. On top of that software support has been frequent and given huge quality of life upgrades as it has gotten more mature. Only knock is the battery life tbh, but that is only worth half a star to be honest as it is a nice to have, not a need for me personally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Asus Rog Ally is amazing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed the gaming experience on the Ally. The Xbox adaptation of a controller feels more comfortable than my steam deck. The screen is great and Star Field runs just below 60 fps on med graphics. I still use a lot of my steam library on the Asus Rog Ally. The 512gb is a little small for AAA games. I’ll pick up my 2tb ssd Friday. I bought a reconditioned model and you can’t even tell it was used. Best Buy does a great job with the used merchandise. I would definitely recommend this handheld if you have a steam deck or not.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awsome potential with Sligh problems.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my 2nd one. Gonna start with the bad. I'm the first 1. Everything was working fine. Only problem i had is one time it completely crashed and deleted everything. Had to go into bios and re download the asus software. After that it was great, just the analog stick messed up. On my 2nd one which i will return shortly for a replacement, but do keep in mind i booby this one open box in "excellent condition" it wouldbof been great saving $100 except for the fact on this model as soon as you enterva sd card, no matter if a high speed, new or one with games ore installed, the device will just literally freeze. Once you remove the sd card everything works fine again. If it wasnt for this one deal breaker for me, I'd of kept this one but sadly it looks like I'm going to just have to give up and extra $100 for a new unit and hope their are no problems with this one. Luckily i have a total tech membership. Still in my opinion better than a steam deck and thats the reason i sold mine for this. For the fact i can play what i want when i want with slightly better performance. To give the steam deck credit, it never once crashed on me amd everything worked as simple as plug and play so i give it props. To bad its on Linux and not all launchers, games, anti cheat or apps such as game pass work on it with out having to do some YouTube research.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gotjesus,

      We appreciate you sharing your feedback on the ROG Ally. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you have experienced for continuous improvement to the product line. Please note that there will also be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number " N2306018106-0193" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't even in the market for this, but with everyone talking about it, I decided to do my own research. After a few days, I decided it would likely outdo my laptop so I'd give it a go. What an amazing little handheld. It comes with a full Windows 11 OS with overlays made by Asus. Whatever you can load onto Windows can be loaded on here. It's incredibly intuitive and user-friendly. The comfort is right where it needs to be. If I had to list any cons, it does get pretty hot and the battery drains pretty quick when you're running on performance settings. Clearly, both of those would be expected. Overall, very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device with a few flaws.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note: I am receiving a warranty extension from ASUS for my feedback, however this has not affected my review. This device is just awesome. The screen is beautiful. VRR on a handheld is an absolute game changer. I personally love having Windows 11 on a handheld and the flexibility that it allows is unparalleled. Games run smooth and I can install them from Xbox, Steam, Epic, etc. Anywhere you’d install from on a desktop PC. And honestly, it runs games really well, too! There are some sites that give the best settings for games and I highly recommend checking them out. They help a lot. The major flaws that I’ve encountered are one that’s very commonplace and one that seems to have just happened to me. There’s a very high chance that your SD card reader will get fried and stop functioning—along with any SD card that’s in it. This may or may not have been fixed, though it’s unlikely. It’s just very unfortunately located in an area of the device that gets way too hot. The other issue for me was that my first unit had a cracked open shell brand new out of the box. I guess the backplate was warped and quality control isn’t great so they shipped it out anyway. After exchanging it, I got a unit without the issue. All in all, I’d say that this is the best gaming handheld. Stick with the Z1 Extreme and enjoy the power in your hands!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decently powerful system, plays any of my games. Battery life isn’t great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my Ally but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im an avid console gamer but wanted something a bit more substantial than a Nintendo Switch to game in bed or while the wife is using the main tv. This machine is more than capable and can run most modern titles flawlessly. My only complaint is the battery life which leaves much to be desired and i wish they offered more colors. I highly recommend for those looking gor a portable gaming pc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall coming from a steamer deck this is more my style. Already had windows on steam deck but was a pain to manage. This just fixes those problems and has better graphics and can handle more games. Only issue is sometimes the updates happen while playing a game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Handheld Gaming PC with perks of Window11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little device is a beast. its very nice as it acts as a portable PC as well to hook to the TV for on the go travel entertainment. e.g. great when you are at a hotel and want to hook this up to watch a movie or youtube. the build quality is study and good. the size is perfect, not as bulky as the steam deck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but missing things

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought this I’d say a month or so ago and ran into a lot of lagging random blue screens and I had to return my original one because it had a password on it but after getting a newer one still ran into a couple of issues and ran into performance issues as well, but on certain games, it ran great and just wished it had more battery life

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Handheld

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld. Solid fitment, great compatibility with games and perfect performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hand held

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hand held. The battery life could be better but the screen the fps is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful gaming on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to game on the go and play pretty much anything out there this is the way to go. It feels go in the hand, and it's well made. The screen is a good size and looks good even if it's not OLED.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use. Screen is nice. Fan isn't too loud under full load. Pretty much what i expected. Speaker are good and don't facing. Cons are grips could be a bit bigger like the steam deck, buttons could be quieter and screen could dim more. For the price I wish it came with 1TB memory or 32g of ram. Battery life is ok. About 4 hours emulating pokemon GBA games, about 1hour and some change playing Skyrim at 1080p.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of things you can do with this is incredible not to mention you can take it on the GO! Runs a little hot at times but a simple search on YouTube (something you can do on this) you can fix that right up! Had to let mine go due to some medical complications and I miss it everyday:(

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    #ALLYourgames

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea around the ROG Ally is great. While everything inside of this product is top tier, performance on this product is equal to that. I've noticed the ROG Ally doesn't get aim assist while playing FPS games. I believe the Joysticks aren't truly being registered to the game as a controller. I could be wrong, it could be a setting im missing. Product feels amazing in the hands Performs! 100 FPS @ 30ws in Halo Infinite which is incredible. I had a 3070 ASUS Laptop that was barely pushing 100 FPS on that game. This does that in a hand held form. Incredible. For other game use this is a 10/10 product.

    I would recommend this to a friend