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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9011 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 9,011 reviews
  • Rated 5 out of 5 stars

    In love with it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title says i love this unit a lot. At first i didnt like it due to the controller not working with some games or other games not wanting to download correctly. I updated the software and bios and 95% of all the problems went away. The battery life isnt the best but like every handheld its kinda expected , i carry a portable charger with me and its not an issue. Highly recommend since it can be used as both a PC and a handheld.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesn't have lots of storage and over heats. Other than that really goof

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good gaming system with minor issues.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming device just have to tinker with settings a bit. Battery life isn't the greatest but for an hour or so on performance mode on lunch it's great. Charges fast and the 7 inch screen is plenty big enough for games. Only issues I've had is windows having issues logging in pretty consistently so once I changed the account to a local one I've had zero issues being able to do everything on it. It does hurt your hands after a bit so a grip case is a must. The case that came with the bundle is ok, better case would be more useful but it does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device It Gets Better As You Use It, definitely worth it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great portable gaming machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system to bring with you when going on a long car ride or taking a vacation. It’s able to run most AAA games at low settings and Indie games perfectly.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Didi,

      Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0609) for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Great handheld with a few compromises.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the console on launch day. I love the console, but there are a few issues. One, my SD card reader is not functioning. Two, I would love to dock the ally, but the only one which functions with the turbo tdp of 45w is Asus dock. That one is $65. Overall I've had fun playing pc games on the go. The screen is fantastic, wide color gambit. The speakers are some of the best I've heard on a hand held gaming console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing portable pc gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a former steam deck owner, the Ally is awesome. It plays every game in my steam, battle net, and epic library. Not a single compatibility issue. The power is amazing, especially when plugged in. Screen is crisp, refresh rate is great, and the armory crate software is awesome and removes the annoying parts of windows. I highly recommend this over a steam deck if you are looking to do portable pc gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus > Steam Deck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great so far for playing my steam library. It has no problem playing even the AAA titles with ease and steady frame rates. Also, love that I can play Fortnite with friends on their consoles. I would suggest purchasing an external battery in case your not next to a plug. The battery tends to dry up quickly when running on full power. I wish this was around when I was a kid, but glad I can enjoy gaming as an adult again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite handheld

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my decision to purchase this over the other handheld out there. Windows actually runs pretty well on here. Every game that I have played very well on the rog ally. The screen is great! Textures, colors, and brightness are all stellar. I like to play with it plugged in so I can keep it in performance mode, but even with it unplugged and on the go it runs great for a fair amount of time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great performace, terrible battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is great for a handheld, but the device is limited by poor battery life.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Andrew,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the limited battery life you’ve experienced. To help address this, we recommend reviewing the troubleshooting steps outlined in our FAQ. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate or assist with a repair.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0618" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Rated 5 out of 5 stars

    Amazing handheld gaming PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good handheld gaming PC. Very light and portable. The downsides are heat and battery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Superb but not perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a rocky start at first but after about 2 hours of set up and updates, its a really nice handheld. Also keep in mind to treat this like a pc not a normal handheld console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The convenience of having a portable PC. No problems just need to know how to use a PC. Only modification i had to do was get a 2TB SSD. Was able to replace SSD myself, very easy install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, works well and looks brand new even though I purchased open box. Only issue is battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HANDHELD POWERRRRR!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soo, crazy thing I did was sold my main gaming rig and got this instead due to me having a newborn and needed some extra room plus I don't have time to sit on my desk anymore not with a baby so this little handheld really has blown me away when it came mes to performance and portability. Just absolutely joy to play on this thing! It basically became my destiny 2/diablo iv/PC gamepass machine! No regrets at getting rid of my gaming PC. Good job, ASUS! If you're a gamer dad, I highly suggest picking one up and you won't be disappointed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good try Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea is really cool was hoping for alot sense it had AMD iGPU. Was a little disappointed. When ever I tried to use it it froze because of windows and memory issue i’m guessing. And the one demo I wanted to play in it kept crashing FF11 benchmark (that can run on a potato) and every time i ran it on high kept getting directX 3d crash. Installed direct X make it work on low setting not high. I think it needs a switch to make it use the controller as just a controller when your gaming as well. Still hoping for my handheld PC. I feel like its the netpicky market your going to sell this too and it’s just not there yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUST HAVE!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! i use this as a laptop and gaming and man this thing is FAST! graphics are amazing, charging it will also increase the graphics a bit higher while playing. My only one problem is that battery runs out fast after an hour an a half of playing. cant take this outside and play like i did with my other handheld device but other than that, everything is perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device with a lot of potential.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought and had item since day 1, Really love the device although the only issues i had was the sd card slot, i bought a internal ssd 2tb as a replacement. i rarely with much space left. I would give it 5 stars if there was not so many issues on launch. overall love the performance must buy , Due to the SD card issue i believe ASUS needs to reduce the item by 100 dollars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A True Hybrid Gaming Machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console truly is amazing, i was skeptical at first but it really can do more than just mid-high level gaming. Once paired up with a mouse and keyboard, you have yourself a reasonably priced hybrid machine. Emulations and asus rog ally go hand in hand. If you get specific peripherals, it also turns into an amazing gaming 4k 60fps gaming machine. Besdies the battery life, everything else is amazing. You also have consistent firmware updates which shows promise of continued support. So far, I truly have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t listen to reviews just see it for yourself!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my rog Ally. It suits my needs fully. Highly suggested. I know it gets a bit of hate online but something to consider is that a lot of these people are serious gamers who want the same experience they get on their pc and at the moment thats just not possible, think how many expensive parts go into making a pc run that well then come back and compare it to a 700 dollar handheld pc. So far I’ve had no problem playing everything in my library, and I’ve been enjoying every minute of it because I got this for the ability to play whatever game I can get my hands on anywhere I’am unlike the steam deck which is forced to pretty much just running and launching steam games, I know there’s ways around this now but who wants to have to download and install programs to do what the Ally could do fresh out the box on a Steamdeck. Also size was a big selling point for me I wanted something that was portable and the steam deck and Lenovo go are just too big for me the ally is the perfect size fits well in my hands and does not weigh much, for me personally is comfortable. Now I know a lot of people are gonna get turned off by the battery life but a 65w power bank can fix this. Y’all need to keep in mind that this little handheld is really powerful and as a result the battery life takes a hit I don’t mind having power over battery as I’ve managed to fulfill my gaming needs on the go perfectly with this, I can get a full hour of gaming during my break at work and still have good amount of battery left so I’m satisfied! P.s storage is pretty low but It’s sooo easy to change for that it still gets a 5 from me!

    I would recommend this to a friend