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Customer reviews

Rating 4.4 out of 5 stars with 9084 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 9,084 reviews
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the ASUS ROG Ally, and it's an outstanding device. The performance is top-notch, handling demanding games with ease. The display is vibrant and crisp, enhancing the gaming experience. Its design is sleek and comfortable for long sessions. The customizable RGB lighting is a nice touch. Highly recommended for serious gamers!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Rog love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor battery but great hand-held and really hot on fire

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Xbox Game Pass + Handheld = Win

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like top-quality handheld games, then buy the ROG Ally If you like the Steam Deck, then buy it. It's more powerful, especially on Turbo mode. Also has a better screen. If you like Xbox Game Pass and want to play them on a handheld, this is the device for you. Right now its main issue is its software can be buggy at times, but just like the Steam Deck; This is still the early days and so long as ROG continues to support it, this thing has great potential of being the definitive handheld PC for some time to come.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Has Potential

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has some serious potential but has many flaws (probably due to it being a new product). There are major deadzones in the joysticks and the SD card reader did not work. The screen quality and overall gaming performance was better than expected though. I ended up returning the item due ti the deadzones and sd card issue though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate your feedback on the ROG Ally. There will be updates in the future that will improve overall system stability, performance and other quality of life changes. We are saddened to hear that you had to resort to returning your unit and we hope that you will rejoin the ASUS family in the future. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0140" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    My favorite handheld

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my decision to purchase this over the other handheld out there. Windows actually runs pretty well on here. Every game that I have played very well on the rog ally. The screen is great! Textures, colors, and brightness are all stellar. I like to play with it plugged in so I can keep it in performance mode, but even with it unplugged and on the go it runs great for a fair amount of time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality, Weight

    Rated 5 out of 5 stars

    Wonderfully done

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely powerful, great screen, battery life is impressive for the power, and very light. This is a perfect companion to my gaming pc.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    So good,my wife Steals this to play Stardew Valley

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a tiny powerful handheld PC that is only bothered by short battery life and how awful Windows 11 is as a touch screen operating system at this small scale. But paired with the right accessories and some battery packs. This mobie gaming device is amaizing! get 40 fps or more on lots of AAA titles and plays indies with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 5 out of 5 stars

    Amazing handheld gaming PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good handheld gaming PC. Very light and portable. The downsides are heat and battery.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Worth every penny (and then some)!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely the best handheld out there. I have since upgraded to the Ally X, but still stand by my decision to give this system 5/5 stars. I have been able to run every game flawlessly. The battery is good for quick flights and road trips (but make sure you bring your charger and possibly a large capacity power bank).

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Amazing for me, though still needs work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t touched my desktop since buying this. I get that most people would be horrified by this fact, asking “What the hell is wrong with you?” Weirdly enough, I’ve discovered that I MUCH prefer handhelds over sitting at my desk all day. Pros: Display is beautiful, runs pretty much every game (including Baldur’s Gate 3) at a decent or amazing framerate, and you can use any preferred game launcher besides Armory Crate — personally, I prefer Steam Big Picture. The RGB under the joysticks are customizable and pretty rad to look at, and since this is windows, you can install anything a gaming laptop can. Cons: the battery life is, frankly, abysmal, but personally it doesn’t bother me that much since I game in bed next to an outlet. Windows, more often than I’d like to admit, adds up small annoyances like the gamepad mode going in and out, windows updates at inconvenient times, and having useless applications like Microsoft Teams or Excel (for some reason) pre-installed. Also, Microsoft Edge. Also, for the price, it’s disappointing that a case isn’t included with the handheld itself. There’s also, strangely enough, no proper sleep mode. Overall, the cons I listed aren’t that big of deals to me; just something I hope are improved on in the future. This has still been an utter blast to play on, tweaking here and there aside.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Don’t listen to reviews just see it for yourself!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my rog Ally. It suits my needs fully. Highly suggested. I know it gets a bit of hate online but something to consider is that a lot of these people are serious gamers who want the same experience they get on their pc and at the moment thats just not possible, think how many expensive parts go into making a pc run that well then come back and compare it to a 700 dollar handheld pc. So far I’ve had no problem playing everything in my library, and I’ve been enjoying every minute of it because I got this for the ability to play whatever game I can get my hands on anywhere I’am unlike the steam deck which is forced to pretty much just running and launching steam games, I know there’s ways around this now but who wants to have to download and install programs to do what the Ally could do fresh out the box on a Steamdeck. Also size was a big selling point for me I wanted something that was portable and the steam deck and Lenovo go are just too big for me the ally is the perfect size fits well in my hands and does not weigh much, for me personally is comfortable. Now I know a lot of people are gonna get turned off by the battery life but a 65w power bank can fix this. Y’all need to keep in mind that this little handheld is really powerful and as a result the battery life takes a hit I don’t mind having power over battery as I’ve managed to fulfill my gaming needs on the go perfectly with this, I can get a full hour of gaming during my break at work and still have good amount of battery left so I’m satisfied! P.s storage is pretty low but It’s sooo easy to change for that it still gets a 5 from me!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    ROG Ally, it's ok.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to go with average on this one. The biggest problem with this version of the Rog Ally is the SD card problem. The SD card slot on this WILL FAIL and will have to be sent into the manufacturer to fix. Having said that you can upgrade the SSD which gives you enough space to play whatever your heart desires. The downsides to this are the joysticks, mostly, they feel weak and it feels like just blowing on them could make them go out of alignment. Just really weak springs. Gaming wise, it does a pretty decent job, the z-1 extreme version anyway. Balder's Gate 3, didn't have any issues when I got to act 3, if that says anything. Overall it's a nice device but I think the price needs to come down a bit on it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Travis,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing with the joysticks and the SD Card slot or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0502" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good but flawed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros:Versatility: PC consoles offer the best of both worlds, combining the power and flexibility of a gaming PC with the convenience and form factor of a traditional console.Graphics Performance: With high-end GPUs and CPUs, PC consoles can deliver exceptional graphics and performance, often surpassing what's possible on dedicated gaming consoles.Game Library: You have access to a vast library of games, including PC exclusives, older titles, and the latest releases on platforms like Steam, Epic Games Store, and more.Modding Support: PC consoles often support modding, allowing players to customize and enhance their gaming experiences with user-created content.Upgradability: Unlike traditional consoles, PC consoles are highly upgradable, allowing you to swap out components like GPUs, CPUs, and RAM to keep up with the latest hardware.Cons:Price: PC consoles can be more expensive than traditional gaming consoles, especially if you opt for high-end components.Complexity: Setting up and maintaining a gaming PC can be more complex than using a dedicated gaming console, which is designed for plug-and-play simplicity.Compatibility: Not all PC games are optimized for controller input, so some games may require keyboard and mouse usage, which can be less comfortable for console gamers.Hardware Variability: The performance of a PC console can vary depending on the components chosen, so it's essential to research and invest in quality parts.Conclusion:A PC console is an excellent choice for gamers who value performance, versatility, and access to a vast game library. While it may require a higher initial investment and some technical know-how, the ability to upgrade and customize your gaming rig can result in a top-notch gaming experience that's hard to beat. However, if you prefer a more straightforward and budget-friendly gaming experience, a traditional console might be a better fit.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I really like this handheld so far. I have not had a steam deck so I can’t compare. I instantly pulled out the 512gb and installed a 2TB. This handheld is able to play AAA games. It runs on Windows 11 so they say if it can play on windows it can on here. The only draw back that i see is the little battery life, which i knew going into this. The only other thing is you have to like to tinker with it to get it to run to your liking. Its easy but not as easy as a Nintendo where you cplay without tinkering.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it - BUT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fell in love right away with this baby, I love the feeling of setting it up, doing some research of what to do to get more fps, how to optimize it, etc, etc, though for a lot of other people which I think is the majority can go with the wrong impression of this being a normal console that you push the power button, select the game and start gaming, this is totally different, this should be treated as a mini pc with joysticks, there's a bunch of things you have/might want to do in order to get the best out of this, you need to download a bunch of launchers and stores in order to play your favorite games and have this updated on a regular basis to get the best performance, a lot of times you have to do sometimes you have to get creative and do some hacky things in order to play games if the games are not optimized to be played with a controller. I would seriously recommend this to a select group if people who are pc enthusiasts and that have some experience with common issues a pc can have and to be able to be on top of the glitchy and buggy things you might find. It's a powerful little beast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Almost a perfect handheld PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving my Rog Ally It's essentially a hand held laptop to play all my games. i had choice between this and steam deck. however i'm more comfortable with window 11 than linux so i chose this. the Ally is also more powerful than the steam deck. the only major fault i have against the Ally is the horrible battery life. however the Ally does combat that weakness with fast charging.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I am an early adopter to the steam deck and I loved that system! So I had a hard time justifying this purchase. I didn’t think anything could top it but this completely does and has far exceeded my expectations! PS3 emulation is flawless it runs ncaa 14 better than my ps3! I would highly recommend this device if you understand how windows 11 works… buy it you won’t be disappointed! Only negative is I will have to swap my ssd for a larger drive. It’s 2023 everything should come minimum with a 1 tb drive.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Best consolé

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One positive criterion for the Asus ROG Ally is its exceptional gaming performance. The ROG Ally is equipped with high-end components and powerful hardware, allowing it to handle demanding games with ease. Its advanced graphics capabilities, fast processing speed, and ample memory ensure smooth gameplay and immersive visual experiences. Gamers can enjoy playing the latest titles at high settings without experiencing lag or performance issues, making the Asus ROG Ally a great choice for gaming enthusiasts.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Rog alley

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but the sd card slot isn’t working and I heard it’s a common issue.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 3 out of 5 stars

    Very mid device for rhe price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and returned this device on the same day. As a systems admin with a strong knowledge of Windows, I didn’t encounter issues with the operating system. However, the battery life was a major concern. Within just 20 minutes of playing, the battery drained from 100% to 72%. Even simple tasks, like setting up and loading a game like Halo Infinite, took up a considerable amount of time. Additionally, the SD card reader ended up damaging my SD card. On a positive note, the graphics quality was impressive, and the device’s lightweight design was a plus. If you’re an avid PC gamer, you might appreciate this device, or consider alternatives like the Steam Deck or Lenovo Go. Personally, I’m content with my Xbox X, PS5, and Switch. The setup process was straightforward, taking no longer than an hour. I’ve given it three stars for its lightweight build, nice screen, comfortable controls, and easy setup. However, the battery life, slow game loading times, and the SD card reader issues were disappointing and should be noted.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our Product team to review and improve our products and processes. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0222" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus