Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$462.79
Save $187.20
The comparable value is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9085 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 9,085 reviews
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Best Windows 11 Gaming Handheld

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don't need an Asus Ally, but if you buy one you'll likely be happy you did. This assumes you have some money, and every PC gamer probably needs some of the green stuff. I enjoyed playing Diablo 4 on my new Ally, and was happy to see POE boot right up in controller mode. Similar also for Don't Starve Together. Windows may have you using the touch screen some, and I haven't tried the free Bluestacks Android experience, but if you need it, it's there too. This is the begging of a new segment that I do think will have some staying power. You should expect games will run at 24-60 fps, and not at 90 or 120. You'll also likely only get around an hour and a half of battery power based play. However, the 45 watt charger will refill the battery quick, and all ports are on the top of the deck and out of the way if you want to plug in and run in turbo mode. Charger is USB-C, so you'll want to use Bluetooth or an audio cable if you need a headset and to charge at the same time. Screen is nice and bright. Vents are well designed to keep any heat off your hands, and speakers are similarly well placed and sound good, if you are using without headphones. Rumble is also a nice touch. Expect this to do anything a value gaming laptop can do. Price is fair, and is comparable or better than similarly configured current and coming competition. Buy this device if you're a PC gamer who wants to play on the go, with or without an Internet connection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome Machine

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMD Ryzen Z1 Extreme processor and 512GB storage offers a fantastic combination of great performance, portability, and stunning graphics. It's a machine that caters to both gamers and power users who need a versatile and travel-friendly machine without compromising on power and display quality.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A excellent gaming handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving it cuz I'm able to play some of my favorite games on the go or on the big screen if I needed to that normally you can't do on other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Ally Xtreme

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus ROG Ally Extreme for the best handheld gaming experience and monitor/tv playable for home time play.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Almost perfect

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great platform. Pairing with a dock and adding a wireless keyboard/mouse, the device performs great. My only gripe is that it not only gets really warm(offset this with a dock with fan) and it’s vulnerable to malware/viruses. Aside from that, it is an awesome machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Close

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great in the hand. I like the design. Good performance. However, it kept not reading my sd-cards. And Window's explorer would often completely freeze. In addition, the Armory Crate software, while having good features and shortcuts, wouldn't always respond. I read around and tried a couple other alternative software, like Handheld Companion, and G-helper. These seemed good but not as easy and then some of the physical shortcut keys (for example, launching software, or bringing up the keyboard) weren't working. I like the idea of these devices, but at this time I think a laptop with a controller is 100x a better choice. Sadly there don't seem to be any laptops with new AMD chips in this price range.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Red C,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the SD Card issue you've faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0352" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166/ Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great device, would recommend!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Ergonomics are okay which the Xbox ally improves upon. Battery is okay as well for light games, but I'll usually stay plugged in for more intense games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Asus ROG ally z1 extreme

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically plays whatever you want at at least 30fps nifty device. Speakers are nice and it's not uncomfortable to hold after a couple hours Not a fan of the d pad and joysticks aren't stiff which isn't necessarily bad but i prefer the feeling of something like ps3 joysticks, these feel loose in comparison.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Decent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good for the fact it's a handheld gaming computer. 4 stars for the proprietary egpu connection other than that I love the way you can customize settings to suit what game your playing

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    One of my best purchases in a long while

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this every day since I got it, the only down side is the battery but I replaced mine with a bigger one so now it's perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best value pc handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do I need to say anything, it’s the rog ally, who wouldn’t give it 4 stars it’s not perfect but it’s really good

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Good product, small storage.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product to use on the go, with the capability of having your games that you own to play without internet. There is a issue that it has not enough storage, but it does has a micro sd card for more storage and it can accept external storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Rog ally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some minor issues but those can easily be overlooked after seeing what this device can do. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great promise!! Needs work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry this is one big paragraph I typed this on my phone. this device is really good. I love a lot that it offers. I feel it just needs to bake a little longer. Hear me out.... It plays almost my entire steam deck, epic, game pass, gog, etc.. you can also emulate with it (would say the steam deck is better here). I have noticed some severe frame drops on AAA Games.this can be fixed by fps caps and dropping res to 720 instead of 1080. Some game ui is well difficult to navigate due to the way armory crate works. This is going to be really great once they get the bugs and ui fixed (as long as they stay with supporting it) if you like your windows based games this is a perfect device for those long trips, outside, etc. It very much feels like a small pc in my hands. If you are looking for that console feel go with the steam deck. I have both and play both daily i will say this is a great buy for any hardcore gamer. But if you wait until the bugs are all worked out it might be better. Hope this helped at least one person trying to decide on buying it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog Ally

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This things an absolute beast, doesn't come ready to go out of the box but after some set up and experimenting with different settings it is a gaming monster. The main complaint I have is the battery life is very very low for most games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is pretty good. I've been running any game I've wanted on medium for modern titles and higher with older ones. Only compaints are the limited storage space and battery life. To get the best performance it needs to be plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It's worth it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ally is incredible. It is literally a PC in my hand. I've played games on it that run less than great on a laptop and it was smooth as butter. My only complaint is that it could use a little more battery life, bit it's not a terrible thing. It lasted approximately 2 hrs running a game in performance mode before it hit 10%. All in all, it's well worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Fantastic handheld!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this device, it performs above my expectations, and it can run really well on silent mode with lower performance games, but man it's a thing of beauty when you run it at full Turbo when plugged in and can play games like Diablo 4, Borderlands 3, Farcry 5, like a boss at well over 60fps with the right settings. I have had zero problems, I just wish there were more accessories!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only the Beginning

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After testing with this product I will give it an excellent not only on what it can do currently, but also the potential it has. I like the different TDP levels of this so you can have more control of your gaming experience. The software at first was a bit glitchy but with a few updates, a lot of that has been corrected. I am still afraid to place an SD card in the system due to the multiple reports of heat issues. I was quite surprised with the Armory Crate software and how easily it picks up newly installed games and ease of use with starting games and setting individual gaming profiles. the added options while in a gaming session is also a welcomed addition giving you the options of TDP, screen resolution, LED brightness and much more! While still in early stages, the ROG ally still performs with best of its class. We must remember that the steam deck had its troubles early on as well. I am confident that further updates will solve more software problems and squeeze more performance out of this thing. I was able to test this not only with the ROG travel dock but also the ROG XG Mobile (highly recommend buying XG Mobile directly from ASUS for best price). the travel dock is amazing but if you want that top performance, the XG mobile is the way to go for a proper gaming desk setup. the value of it also being $700 isn't bad either

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Decent Performance, Terrible User Experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like the ROG Ally -- I really did. After spending about 9 months with a Steam Deck, and having a Nintendo Switch since launch, handheld gaming has grown on me. So the idea of a Windows-based handheld with lots of power under the hood, where I could play any PC game from any publisher was appealing. The reality, though, was far from great. From the moment I unboxed my ROG Ally, red flags started popping up. The packaging was poorly designed, with the plastic protective film practically falling off the Ally before I took it out of the box. There was dirt and dust on the inside of the box. If I hadn't known any better, I would have thought this was a used model, but it was definitely new and in factory-sealed packaging, and Best Buy shipped it to me the day before launch day. Taking it out of the box, I noticed that it is almost impossible to pick up the Ally without pressing the volume buttons on the top. Unlike the Steam Deck, whose buttons are recessed, the Ally's buttons stick up and are easy to press with very little pressure. Upon startup, I noticed the 4 buttons in the upper right would stick under the frame/case. This was a known issue during the prototype and development stage, so it was disappointing that Asus didn't address this before shipping the final product. Also, the right stick was considerably looser than the left, which, after speaking with other Ally owners, seems to not be a desirable thing because it introduces drift into the controls. Other users reported their right stick was decently tight and had no issues, so just like with the buttons, this felt like a defect in materials or design. Even then, I was still willing to overlook these issues in the hopes that the Ally would "wow" me. But the user experience was the straw that broke the camel's back. It's poorly designed, sloppy, inconsistent, and just downright terrible. During the initial setup of my Ally, even something as simple as connecting to my wifi network was a chore, because the keyboard would disappear after every keypress. The same thing happened when trying to log in to my Microsoft account. Valve has done a fantastic job tweaking and tuning the user experience on the Steam Deck, making it nearly flawless, easy to navigate, and simple to learn. The ROG Ally is the exact opposite of that. Asus has clearly learned nothing from the Steam Deck, nor from the years and years of user complaints about Asus Armory Crate and how terrible the UX is. It's clunky, requires navigating multiple menus to perform simple tasks, and in many cases doesn't make logical sense in the way it is laid out. This is supposed to be a device for gamers. You should be able to pick it up and play games instantly. Navigating menus should be simple and smooth. It's not. It's cumbersome to the point of being obnoxious. And then there's the performance. It's wildly inconsistent. Some games ran great. Others, not so much. But none of the ones I tested performed significantly better than my Steam Deck. The screen on the Ally is nicer -- more vibrant, with good contrast. But a variety of software glitches continued to plague the experience. Again, I wanted to like the Ally. But this feels like a prototype product. From the poor quality buttons and sticks, to the silly design choices with the placement of the volume buttons, to the absolutely awful user experience, Asus has a long way to go -- and a lot to learn -- before the Ally is a worthy contender against the Steam Deck or Switch. Right now, it just feels like a pretender.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear GLaDDoX,

      We sincerely apologize for the disappointment you are feeling at this time because of the poor experience you've had so far with the ROG Ally. This is definitely not the type of experience we want our customers to have with any ASUS product. Please note that there will be updates in that future that will address issues you mentioned, updates will also improve overall system stability and performance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus