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Customer reviews

Rating 4.4 out of 5 stars with 9085 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 9,085 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Its really good, just needs 1 thing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it had track pads so that you wouldnt have to move move the cursor with the right analog stick. Still wonderfull performance at the expense of battery life but still worth it! Especially if your already a pc gamer you can just your entire library of games since its a windows machine!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best handheld system on market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It is not the most powerful gaming device but for a handheld pc it is pretty incredible. Definitely better than the steamdeck in everything except maybe the battery life. But it charges super fast so not too big of a deal. I enjoy using this to connect to my main windows pc and then I am not always stuck at my desk. Sound quality and volume is also pretty incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good for needs work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has been one my favorite purchases in the last couple of years. It actually has become my laptop. I gave the device three stars because there are some things that could be better. All in all its pretty good. Pros: -Windows 11 so it compatible with most things that are compatible with windows11. -Awesome sound. ( I hardly have to go beyond 20 out of 100) -Awesome performance -Storage is upgradeable Cons: -*BATTERY LIFE* ( yes I meant all caps) -Sticks seem a bit light (I would like a bit more tension on them) -Factory Storage size ( Though its easy to upgrade) -Only one color to choose from

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0456" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Cons mentioned:
    Battery life, Storage capacity

    Rated 4 out of 5 stars

    Amazing but need apdate to solve all issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best game handled in market by far in performance and quality In game , but somtimes when you run a game you need to close it again or restart the device. I think update will solve that issue. Also the 512g space its for just 4-5 games only, last thing the battery in high performance can empty in 1 hour.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Backcatalog Playing Parent Must

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I grabbed this for being away from my main machine. It has been so much fun and resolves some issues I had with the Steam Deck and other handhelds. I wanted a bit more oomph/headroom, better screen, and FreeSync. It’s easy to get some emus going and play older titles in my back catalog in Windows. After you trudge through cleaning the Windows system up and changing some AMD GPU settings, it’s been perfect for me. If you’re not into tweaking Windows, you might consider the Steam Deck. Playing games with Super Resolution at 720p opens up a lot of 60+ fps. Some older games play well at 120hz! :-D The speakers are amazing. Some major cons worth considering are the quirky software from Asus. It’s not the worst, but needs improvement. The quick menu button options are great when they work. It doesn’t come with the HDMI dock, but at the price point I can deal with that. It just would have been a great addition for local coop fun with my wife! I had to wait for the dock to be shipped after a trip. I wish this came with 32GB of RAM, but it’s fine with 16GB. The D pad likes to squeak at a certain angle of pressure on mine. I might need to lube it? The vibe motors are very noisy when cranked all the way! It’s best to keep them dialed down. The included cardboard stank works, but come on. A cardboard stand? Overall, it’s the dream machine I’ve been waiting for.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best value handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It might not have the bigger battery or the more ram/V ram, but it’s still super super cool to have everything on the go. Especially with this specific product the Z one extreme check will handle anything you want on the go. The screen is fine enough just wish it was a little bigger, especially with those big bales. Nothing bad to say about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld Gaming PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hogwarts on the go? No problem. Cyberpunk on the go? No problem. GTA 5 on the go? No problem!! This thing can handle anything!! Buy it now and dont look back!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Weight

    Rated 5 out of 5 stars

    Asus rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming console with light weight and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Great for MMOs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play Rider of Icarus, Star wars old republic, Diablo immortal on the Ally and it always runs above 60 fps at 720p. The temperature is around 70-80 c. It's also great for clound gaming if you subcribe gamepass, the latency is not terrible. $699 for this handheld is definately worth it. If you have Best Buy store card, they'll give you 0% interest financing for 12 months.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Joystick Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered online and received it today via UPS. The device looks amazing and is surprisingly light weight. The armor crate software isn't the most intuitive but I like that it will combine my game libraries. I have this attached to a USB-C docking station and connected to my TV. So you can use it as a hand held or as a small gaming console. All looking promising but after I gave the device a brief spin I had to exchange it due to issues with the joysticks. Left stick would only scroll up and down and not right to left. I didn't realize this until later in the day because I did all my setup with keyboard and mouse. I launched Diablo 4 and realized I couldn't move my character. If I went to bios the mouse cursor in bios would immediately scroll off screen and I couldn't control the cursor. Luckily I was able to get to best buy before they closed for the day and was able to do an exchange. Working on setup again, but did verify that the joysticks are working. I'm hoping the bios update i installed earlier in the day wasn't the culprit

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Packs a punch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t expect to enjoy the ROG Ally as much as I do. It runs GTA V and Hogwarts Legacy super smooth, especially with the upscaling. I was honestly surprised how good it looked and felt on a handheld. It’s wild having that kind of power in something I can take anywhere. I barely touch my main setup anymore. If you’ve been thinking about getting one, just do it. Totally worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Recommended for anywhere play

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handeld pc is a beast. All of the games that i played ran smoothly: COD, fifa, gears 5 etc. you just have to tweak certain settings to get the best out of it. Definitely recommend if you don’t get a lot of time to play console games, since you can play whatever you want, anywhere. Battery life sucks on it but i mainly play plugged in, so always near an outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handheld all in on PC for gaming on the go.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A couple months in and so far no complaints other than battery life, but as long as you have a power source nearby, which most vehicles and anywhere you travel do it works great! One thing I wish it had was a front facing camera for facial recognition login but that's not a necessity. Great quality mic if you are using discord while playing as well as great speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Unleash Gaming Power in Your Palm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing that caught my eye was the sleek and futuristic design of the ASUS ROG Ally 7. Its white color scheme, accented with striking ROG branding, gives it a premium feel. The device is compact and lightweight, making it easy to carry around without compromising on performance

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    great handheld device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great handheld device, can access every game you can think of, only downside is the battery life. it gets about 45 minutes from 100% to where it needs to be plugged in to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Asus Rog Ally Must buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product for handheld gaming, best purchase I’ve made in a while. Handles most modern games fairly well with a bit of tweaking game settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great desktop alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! There are a few bugs here and there but I see its potential use as a desktop alternative. battery life leaves more to be desired but with what it is capable of I don't see it as being lacking per se. There is definitely a need to remedy some bugs but the fixes are easy to find online.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my mobile gaming and the fact I can take my games that are more offline based with me and not have to lug around a big laptop for less. Also cool it plays COD without much issues. No issues even after many updates. Definitely recommend getting an sad card or expanding the storage when you can.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    perfect handheld for gaming

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great console. one of the best handheld consoles to date. its like having your gaming PC with you everywhere. And a vonus is that you can dock it and use it like a desktop when youre home if you wish.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 4 out of 5 stars

    Enjoying it so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not sure about this purchase being that I own a steamdeck, but wow, this thing rocks! Lighter, smaller and more powerful. The windows experience is more to my liking than Linux, and the user interface is more my speed. Only downside is that cases and other assessories are hard to come by.

    I would recommend this to a friend