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Customer reviews

Rating 4.4 out of 5 stars with 9085 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 9,085 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Unleashing Portable Power: ASUS ROG Ally is it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the ASUS ROG Ally Handheld PC It's a game-changer in portable computing. Its compact design and powerful performance make it the perfect companion for both work and play. The display quality is top-notch, games run smoothly, and the battery life is impressive. It's definitely worth the investment!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 3 out of 5 stars

    Great portable gaming machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system to bring with you when going on a long car ride or taking a vacation. It’s able to run most AAA games at low settings and Indie games perfectly.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Didi,

      Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0609) for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love My Rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with my Asus Rog, I love the fact that I have to sit at my computer when I want to cozy up on my sofa and play my cozy games. I love the portability this offers. I did have some issues with the first purchase so I took it back to bestbuy and they swapped it out for me. I havent had any issues since. My con to this is the battery life, I wish it was longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    ROG Ally Battery Life :(

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an awesome handheld but the battery life was a dealbreaker for me. I already have a high end gaming pc so having it docked really has no benefit to me. But It runs most games very smooth at low to medium settings. If your a person who has experience with pc gaming and windows pc's in general, you should be fine setting up the device. But I can see why some people had trouble with the setup. If its your first time turning it on you'll probably be setting up windows and updating drivers for about an hour before you'll be able to start downloading and playing games. So if you don't care about the battery life get it. But for me its a no go.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jurocket,

      We're sorry to hear about the unfortunate experience you're having with the unit battery life. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 11 operating system is that once the unit is not being used all background and installed apps will cause the battery to drain quickly. We do value our customers and take negative customer service experience very seriously.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0017) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Some Flaws, A Lot of Power

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a windows handheld for better and for worse. There are a few bugs in the software still BUT they are worth putting up with. The device continually surprises me with the performance it can pull off. The battery life isn't fantastic but I find it's just enough for my use case.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice device, feels good in the hand. Battery life is mediocre though

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Still running

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for a while now and it still Performs great on most of the titles I want to play. The older model had its issues but it’s been since fixed on the newer ones.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Perfect for playing diablo 4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    an excellent device. It is faster than steam deck and you can feel it. The fact that the screen feature is full hd and 120hz makes the difference. but you also feel the optimization problems caused by being windows 11. problems that can be fixed with updates. Perfect for playing Diablo 4.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Great addition to my game collection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great competition for the steam deck, great screen size and display. Gets a little hot after about 40mins of use but seems to stay at a usable temp. Battery power is a lacking a bit, but with recent upgrades the battery capacity seems to be improving. Overall i give it an 8 out of 10

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Handheld gamer delight.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life at max wattage is an hour max. Prepare to be plugged in. Works wonderfully for its intention. This product is a handheld laptop that compromises FPS for mobility. Best option around for anyone already heavily invested into handheld gaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than a few small issues with the Asus Rog Ally like the sd card becoming unusable and freezing now and again, its everything i thought it would be. Plays smooth. Handles graphic intensive games with ease. Its a winner in my book.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    I probably got a defective one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a steam deck before I got the ally. Yes ally screen is better, audio is a tad better, and have more power to run more graphics demanding games. In my experience with the unit I got some games work beater that the Deck but some games i can run in the deck but not in the Ally, for example Ratchet and clank run no problem in the deck and it didn't want to run stable on the ally (crashed randomly), Start Field work on the Deck and it didn't work on the ally. That was my experience at the same time I was watching video of other people ally working just fine with the games I was having problems. I decided to keep the Steam Deck and return the Ally. Again it might be that I got a defective unit. Your experience might be better

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Cris,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will forward your feedback to our Product team for review.

      Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0234" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Personal favorite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ally because i was looking for a windows handheld and honestly its it all the boxes. The battery life is not the best but the convenience and portability is why i love it. Ive recently bought a portability charger for it i play it everyday when i dont want to be at my desk.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best Handheld PC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is an amazing handheld PC. The initial setup is a little timely and frustrating, but this is a windows device. The screen is the greatest part of this handheld. The battery is the worst.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget the Legion Go, no VRR, terrible speakers, and over gimmicky. It's also heavy. I literally had to put the speakers up to my ear to barely hear dialogue on Netflix. The Ally is the best you can get. Same specks and a lot smoother gameplay. Better software, and the 1080 is better. The higher rez on the Go actually does it a disservice. When down rezed because that's what the specs can actually handle, it looks worse than the Ally. I've tried both. I'm also a big Asus fan and have an M16 laptop. I'm very happy with this device. I will say this though, in order to play 1080p how I want to, these devices still need better specs. If you're willing to wait for a 2nd generation version, that device might actually be perfect if they improve the battery as well. The reach from the right stick to the top face button is a little long, they could make that better. The speakers are excellent on the Ally. I got the perfect grip which is a Skull & Co grip case so the ergonomics are perfect. I play mor on this little thing than my laptop which pushes 1600p on very high or ultra settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    1st Skeptical, Completely Proven WRONG!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay. So I am going to be honest, I was highly suspicious if this product was going to be able to deliver the performance, FPS, and most of all comfortability and HEAT! So I went it to this wrong in the 1st Place. BUYER BEWARE! I purchased my “1st” Unit Open Box because Best Buy described it as in “Excellent Condition” and with the savings of $42.00 I figured I could use that towards the purchase of there $39.99 ROG Ally Official Case. Fast forward. When I got home, Did all the updates. Tweaked around in the Armoury Crate. I loaded some games up. And I got stuttering and worst of all the left bumper had no input. So after doing some research Quality Control is a bit Wonky so Inreturned back to Best Buy swapped it out for a Brand New one. Loaded up all the games again, tested everything, and everything seems to run at a smooth 60 FPS, (tested Valhalla, Cyberpunk, Need for Speed Unbound, Gears 5, Overwatch and Spider-Man Miles Morales) Fans are super quiet. I am super happy now!! I rated it 5 stars because the product itself is EXCELLENT. If you run into a defective unit, just return it back for an exchange. Best Buy return policy is EASY!! No questions asked just a simple swap and I paid the diffrence in the open box price versus the Brand New Sealed price, but well worth it! Again, Excellent Product! Good job Asus.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    One of the best Handhelds out there!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After following this annoucement of the Asus Ally, this has been one of the best gaming handheld Windows powered devices to date. Ridiculous power, great screen with high fidelity, awesome frames per second on my favorite games. Easily one of the best intial releases of a gaming handheld guaranteed. Would absolutely recommend to anyone wanting a fun fast gaming handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    good for my use case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    takes a while to set up, it's a bit buggy as a first generation product, but man, once you get it to work, the ability to play any game on the go is awesome. the battery life is short, but i only play in bed with power outlet so it's fine. definitely a niche product and not for everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Great on the go. Don't expect everything!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great for playing on the go. Or at night when laying down. But don't expect to be able to play aaa titles well. I use it primarily for games like Apex, Life is strange. Have to upgrade the SSD to get decent storage space since everything is 50gigs or more.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Solid Gaming Experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the device, compared to Steamdeck I feel it is better because it will play all Windows games. To do that on Steamdeck is a pain. Diablo 4 and Call of Duty both play on this device no problem. the only knock is the battery does not last. Also the accessories are over priced.

    I would recommend this to a friend