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Customer reviews

Rating 4.4 out of 5 stars with 9075 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 9,075 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Portable pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can play AAA games on the go, just connect to your phone hotspot for better wifi connection. The only downside of this great machine is the battery life. Currently playing a AAA game, from 100% battery down to atleast 20% in an hour of playing without the charger plugged in. It's either you'll need to plug it in the wall charger or grab a powerbank that has atleast 65w power output for more juice when you're outside. You might wanna consider getting a screen prtoector, and a case for added protection of your device when travelling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Solid Performance, Requires Careful Handling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall Rating: ⭐⭐⭐⭐ (4/5) Review: The ROG Ally is a versatile handheld device that runs smoothly across multiple Windows platforms. It delivers solid performance and supports a wide range of games with good play time. However, it's not the most durable thumbsticks can become faulty even after a minor fall, so handle with care. The slick chassis can also make it a bit slippery during longer sessions. I highly recommend it for tech-savvy users who are comfortable with regular maintenance, updates, firmware installs, and careful device handling. With the right attention, it's a powerful gaming companion.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great handheld better than alot out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld upgraded a year ago from steam deck would have gave 5 stars but it broke 2 different 1tb micro sd cards. Micro sd slot is useless do not try it over heats it and kills sd cards love it but thats the reason im scared to upgrade to the newer ones will stick with the old one

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A Promising Gaming Handheld with a Major Flaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Ally 7" Gaming Handheld boasts an impressive set of features, including a high refresh rate, powerful AMD Ryzen Z1 Extreme Processor, and ample storage capacity. However, a critical flaw in the form of a faulty MicroSD slot significantly hampers the overall user experience. Pros: Powerful Performance: The AMD Ryzen Z1 Extreme Processor delivers on its promise, providing a smooth and responsive gaming experience. The 120Hz FHD display adds to the immersive gaming visuals. Ample Storage: With a spacious 512GB storage capacity, the ASUS ROG Ally ensures that gamers have sufficient space for their favorite titles, apps, and media. Sleek Aesthetics: The white color variant adds a touch of sophistication to the device, making it visually appealing for gaming enthusiasts. Cons: Faulty MicroSD Slot: Perhaps the most significant drawback of the ASUS ROG Ally is its unreliable MicroSD slot. Users have reported issues, rendering it virtually unusable within the first month of usage. This flaw not only limits the expandable storage options but also raises concerns about the device's overall durability and reliability. Initial Usability Concerns: The reported issues with the MicroSD slot contribute to a frustrating user experience, especially for those who rely on additional storage for their gaming libraries. This flaw can be a deal-breaker for potential buyers seeking a reliable and fully functional gaming handheld. In conclusion, the ASUS ROG Ally 7" Gaming Handheld offers a compelling package for gaming enthusiasts, combining powerful hardware and an attractive design. However, the serious issues with the MicroSD slot undermine the overall quality and reliability of the device. Prospective buyers should be cautious and consider alternative options until ASUS addresses and resolves this critical flaw.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best handheld hands down

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue with the unit, and i mean only is the battery when playing games. All other points this is the APEX of all handhelds rn. Steam deck is amazing 100% but its got a couple snags, gotta order it threw them and its not great for emulators or Roms. The Ally is great at everything your desktop can do. Windows 11 runs beautifully and buying the charger dock makes it whatever you want it to be in everyway. Touch screen helps you 60% and the anolog can help the other 40. I recommend it if you want your pc with you and games when you leave the house. Worse case try it and return it in 15 days. You wont but aye thats what i did. Thanks best buy for being customer friendly

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 5 out of 5 stars

    A great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I might have been lucky I've yet to have a problem with the MicroSD card or slot. Plays almost every game in my steam library without much effort. Build quality is good. Screen display although not an OLED is great. Sounds coming from the speakers are superb. A product I would highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Good 1st effort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid first gen machine it can play everything from retro to modern title's. Three problems plague it. 1. Micro sd card slot placement over the exhaust i havent had this as a problem but some people have reported micro sd card failure due to the heat from the exhaust. 2.for good or bad it uses full on windows as the os it updates all the time. But the biggest problem is the battery you might get 1 hour play time depending on how demanding the game is. Dealing with all that i love its easyier then lugging around a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This think is amazing! Pc in your hands and on the go this thing is perfect for me. Battery could be better but overall this is a really good handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    LOVE the Ally.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't played games on my actual PC since I've got this. I've even put MORE into gaming because now I can play anywhere! I love that I can run any game I wants with mods included if any. The quality is really great. The battery life is average 2 hours depending what I'm playing. It doesn't bother me too much since it will either be a good time for a break or just plug it into the wall behind me. I love my Ally so much! If you are a girl and have smol hands - do not worry, it still works great :) .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Gorgeous Windows handheld gaming device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted the power of a gaming PC and portability of a handheld device. This device doesn't disappoint. I can play the games that I usually played on an old core i3 gaming pc, but better! If you don't want to spend much updating your old gaming pc, this is an amazing purchase. Note: To play some games, tweaking is needed, is a windows handheld gaming device after all, so If you are into tech stuff this will be no problem. Also, the Spigen set is a must have: screen protector, slim case and travel case

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    I love my Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Ally. Playing games on it is amazing. I would recommend you to know a little bit about windows if you want one. It's awesome being able to play games on steam, epic games store, ane Xbox game pass. And if you like emulators this is a Beast as long as you have the knowledge. If you're playing a game like Red Dead Redemption 2 the battery will not last long. If you play a game like Stardew Valley The battery will last a lot longer. Also a nice thing about play games on the Ally is that you can Mod the games.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ROG ALLY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, My Rog ally. There are so many bad review out there. Come on, You can't expect a newly lauch device to work fawless on day one. Im sure asus will work out all it's issues with there device and it will run flawlessly. Havent had all the issue with mind. It plays all the games i throw at it. Battery life is not all that great but it includes a 65w charger that charges it up less than 30 minutes to full charge. If you're use to running windows pc you will have no issue. Its truly a pc plus handheld built in one device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Best gaming handheld in the world

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is something Extremely funny and powerful never thought this kind of performance could be packed in a gaming handheld like this, it's beautiful design with a nice 120hz screen

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Really Fun

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is it perfect? No. Is anything first gen perfect at first? No. Is it worth your money? Well i cant answer that for you, but it was worth mine. I like being able to wind down at night and this is perfect for that. Its windows based so its pretty flexible. And if you already have xbox gamepass, then you already have a library of games at your disposal. Emulators? Yep. Good screen and speakers. It is reparible too. You need more memory?u can install it yourself. Get a little dock like i have and you can use it as your game machine and general purpose computer. 5/5 for me. I know they are going to work all the bugs out and this thing is going to be solid!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance, Weight

    Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is fast and smooth. It is superligt. All my favorite games run great and I like how it has access to add more storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Awesome little handheld!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld, I use it almost every day. With a good case, a dock and some grips for the controller and this thing is a beast! The only disappointment I have is the SD card reader not working but I'm sure there will be a fix for that soon and who really games off of a SD card anyways? All in all I give it a 4 stars but it would have been 5 if everything was working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Better than I thought.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its worth getting. For the price of a PS5 you are basically geting something that is more gaming than laptop. Lol maybe I should of gotten a gaming laptop but this works fine with the right accessories. I am so please with this, that the laptop I purchased back in 2019 is being replaced by this gaming device. While I was trialing it. The return policy for Best Buy was the main reason why I purchased it. I was going to get gaming laptop, but I am satisfied with the ultra portability of this handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A reliable and comfortable Gaming Handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I was looking for a handheld, I knew the 2 most important things were reliability to play games and how comfortable it was to hold, and the ROG hasn't let me down. It just feels right holding in your hands and with the Z1 extreme I haven't had any trouble running games that should be able to run on a handheld. If you're looking to upgrade or even get into handheld gaming this is a great start, and I would recommend this to anyone looking to get a handheld!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Great Idea, I can’t wait to see what’s next!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this system and live the fact that you can continue PC games on the handheld. if i were traveling all the time i might have kept it. it’s great for some games but if your targets are far away it can make aiming extremely difficult. the speed is great, the quality, feel, and the way it looks are all incredible. overall i returned the product because the machine’s fans get loud and it gets pretty warm. you can definitely tell how hard it’s working. i think i’m going to just wait until the next generation comes out because i love the direction it’s headed in but i see these areas needing improvement. again, if i were traveling a whole bunch and couldn’t bring my PC or laptop setups, then i would have kept it. I would recommend swapping iut the 512gb ssd to the 2tb before even turning it on (to avoid having to repeat the process when you use up all of your storage in the first day), but keep in mind you’ll have to configure the system doing it that way, it can be downloaded from startup

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Emily H,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We greatly appreciate that you have provided us with your feedback, which our Product Team will review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0454" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Nice, but flawed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already own a steam deck, but i saw this had better specs and full Windows 11 on it, so i boight it. Overall, its a nice device, 1080p 120hz screen, RGB lights on the joysticks, and a nice design. The games look really nice on it, and the amount of storage is generous. The only problem I ran into is that the microsd card reader died on mine after 2 weeks, and I have to use a usb c adapter to use microsd until a solution comes along. Besides that, i recommend buying this.

    I would recommend this to a friend