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Customer reviews

Rating 4.4 out of 5 stars with 9085 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 9,085 reviews
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Very worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is everything I dreamed of in terms of a portable machine that plays my favorite games. I use PC Gamepass so I have access to so many games and this device is able to play them in very high fidelity.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs most of my games with ease. Definitely worth the pick up

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device and crazy performance.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device, love the screen resolution and quality. Would def recommend if you have a steam deck this one is a must try. Just don’t expect great battery life. Keep it plugged of bring a decen battery bank and you will be good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The asus rog ally is like a dream come true. As someone who was very involved with the umpc market before it crashed over a decade ago. If you look past the sd card issue what the ally is capable of is amazing. Can't recommend more

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally x z1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ally x z1 it has became my main console since I’ve got it is highly recommend if you’re looking for a handheld pc console

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Excellent little handheld but…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, as a Steamdeck owner i cam out of the gate with some expectations. For the most part those expectations were met however there are a few things this needed before going to market. One it needs its own software for ease of use. Now i have been using these things for 40+ years. Im talking about the folks who aren’t as familiar. Armory Crate is fine for RGB control but it sucks as a game launcher. Second it needs a bigger battery, if you are runbing this on Turbo mode for best performance, youre only going to get about an hour or so out of it. And thirdly less bloat

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best Handheld on the market.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic console. Very easy to use and great for road trips. Would definitely recommend for anyone looking to get into mobile gaming. Runs quiet and in turbo mode has the best graphics of any handheld I have ever used. Games run super smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 2 out of 5 stars

    Flawed but has potential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is Flawed but ultimately shows the potential for this platform. I would not recommend buying this iteration and wait for the next version. I pre-ordered the ROG Ally and have been gaming on it since day one. It's been clear since I first turned it on that this is basically a beta product for Asus. From bios/software issues to hardware issues, this device needed more time in the oven before being released. One example, Asus released a bios update which drastically dropped the device performance and took weeks before they fixed this issue. Another example, there is a known issue where the SD card slot gets overheated potentially causing actual damage to the SD Card and/or the SD slot. Its not all doom and gloom, the screen is great, gaming on it is better than my steam deck. But I would recommend waiting a while to see if they fix the issues or wait until the V2 of this device comes out.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gunther,

      We truly appreciate your feedback on the ROG Ally. We would like to know if you are currently experiencing issues with your unit, if yes you can reach out to our support or Best Buy for further assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0081" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Good.. but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do I wanna use this over the steam deck. Hmm, probably not. Its an impressive device. but it would have been more fun of the sides were removeable just like a Nintendo switch. slide in joysticks for games. Slide in a key pad and mouse combo for other stuffs. The gaming experience rivals the steam deck which could be gotten for a little over half the price. overpriced.. yes. this is for you if you want a strictly windows experience on a small screen. Also the joysticks don't make it useful for anything else than gaming. Not the brightest as a portable pc. 699 dollars will get you steam deck or an xbox or a ps5 or even a nice laptop if you have the time to deep search deals.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    A great gaming Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing how the Ally has the gaming chops of much larger gaming built PC's but in a portable form. I've been playing Starfield and Cyberpunk and they both look and play great.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    All your pc games on the go!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experience has been pretty good so far! Still needs some optimization for gaming performance and battery, but future software updates should help that. Great to have all my pc games playable on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    The Alley Rog Z1 extreme

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its looks nice and feels nice in my hands but the battery doesn't last long and the updates after updates and still updating the performance and system software and good luck trying to configure the M1 and M2 extra buttons in the back to be usable in games and this was the only reason why i bought this so i can play diablo 4 but other than that you can play games watch movies just like a small pc about the size of a game gear probably a tad bit longer lightweight keeps you warm in the cold oh im looking forward for the winter storm..

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018106-0208 ] for us to better assist you. Thank you for choosing ASUS!

      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful hand mobile computer battery life no good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a PC for the house and also wanted a gaming handheld. Works amazing. Graphics are awesome. Only negative battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Great device for 60 fps high settings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great been playing all my normal games at atleast 60fps with high settings fan noise might be a problem for some people and the vents can toast your finge4s if theyre long.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size easy to take on go. Very user friendly. My ehole family has one and we can play games together.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good performance, very short battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed excellent in games for a handheld device. Unfortunately has very short battery life, lasted only 50 minutes per full charge in 15 watt mode. This was done playing older games like GTA V, Skyrim, Risk of Rain 2, and some emulators. Very weak battery performance for a handheld when compared to Steam Deck and Nintendo Switch. Not a problem if you plan on playing plugged in all the time, but not great if you plan on using on the go a lot. Definitely need to invest in an external battery pack.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Chuck,

      Thank you for sharing your feedback on the ROG Ally. Our sincere apologies for the battery life problems you have had and the inconvenience this has caused you. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0286" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely exquisite!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG performs perfectly as a pc set up to play pretty much any game your heart desires! Steam games play beautifully! The Xbox gameplay is awesome as well! I do suggest you buy yourself a mini 1TB SD card and insert it into your rog ally ‘lisen’ docking station. You can save all your computer/steam files on this SD card! Have a extra 1-2Tb usb external hard drive plugged into the docking station as well so when you’re docked at home you can plug and play right into your tv through the hdmi. The rog has blew my hair back as a gaming system! I never would have thought I would be playing any game that can be played with a controller on the go.. with the docking station it makes it easy to go from Xbox gaming to instant pc gaming and easy switch back and forth. Thanks for inventing this device!

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Good Performance for the Price:

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Handheld Gaming PC out there overall aesthetics was sharp, cool, and sleek. Disliked the fact the shell around the machine was white I would have preferred the ROG Ally in a darker color like the eclipse grey color they use on their ROG Strix, and Scar Laptops. Performance is very good like how the embedded controller overrides all controls in windows and on games that don't use or have controller support. I think the storage could be better 512GB is not a lot for gaming anymore as most games take about 60-150GB to download and run.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome Gaming System!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical at first, but this does everything I could hope for in a handheld device minus cross platform licensing(which isn't Asus fault or problem to solve). I have fairly large hands and it's incredibly comfortable for me playing hours at a time. I read mixed reviews around the Armory Crate app, but I think it works great and love the ability to customize the buttons per game. I was also really surprised how quicky Windows 11 boots up on the device. The only real flaw I can find is the battery life, but it does recharge really quickly. I probably get a little over an hour of time before it's about dead. I just finished a playthrough of Uncharted Legacy of Thieves and it worked great, sometimes for hours at a time. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Extremely happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to try out, and loved it. Screen is amazing. Windows 11 works great on it. Super customizeable to fit any gamer's needs. Worls extremely well for xbox gamepass. Only downside: battery life, but, it does have fast charging. 0 to 100% in about an hour.

    I would recommend this to a friend