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Customer reviews

Rating 4.4 out of 5 stars with 9085 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 9,085 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent handheld PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if the battery lasted more, this would be the perfect gaming device, even with that, it is amazing how it handels all kids of games. you will need an additional, heavy portable battery if your're planning on playing AAA games for more than an hour.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Absolutely garbage windows infested junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on a cross country trip as i forgot my dock for my switch. This should not be asvertised as a gaming handheld. Its freaking windows 11. Horrible os. Plauged with same junk update after update u get on a pc. Bloated down on a weak handheld draining excess battery life. Not to mention when logging in it tried to sync to my home pc. Like why would anyone in the right mind want to sync a dinky 512gb hand held device to their home pc and waste massive amounts of space and time downloading useless programs for a hand held. Not designed with gaming 1st in mind. Windows needs to just stop. I despise apple and only use windows on pc but this is just invasive and inappropriate for a hand held. Cut all the bloated os crap and focus on gaming only. Period. If i wanna install office ill do it myself

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DoneWithBestBuy,



      We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.



      On the contrary, lots of satisfied customers, having positive experience using the product, will agree that this game console stands out as a top choice for those seeking a high-performance console that runs Windows smoothly as long as Windows, drivers, games and applications are up to date. It also has a powerful CPU and GPU for smooth gaming experience, even while playing active-oriented and graphic-intensive games. Also, it has a 1080p 7 inches 120Hz display that makes games look stunning and realistic. Should you need further assistance with the ROG Ally or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688.. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.



      Regards,

      Rodel ASUS Customer Loyalty Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice handheld pc with windows 11 u can pretty much do anything u can do with a normal pc running windows 11 plus its portable and plays pc games...been playing warzone 2 on this thing getting about 90-100fps

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just amazing! It runs literally every game and really confortable to use it. The battery could last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cool device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld PC, controls work really great and im surprised how many games this can play. Battery life is ahort but mine is mostly plugged in. It does take a little tinkering to get setup but i think its well worth the effort!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only got this tonplay sims on the go and it did not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Excellent Device - Battery Could Be Better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. I take it everywhere with me and it performs wonderfully. The battery drains so quickly so make sure you have a battery on hand.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Is cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's a great device, but it can be a bit uncomfortable to hold since it tends to heat up.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great but could have been better

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great handheld device and value for money. Only issue is short battery life and one usb-c port.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Rog Ally Z1 Extreme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, great performance in a really small form factor. Easy to upgrade or do maintenance on it. The only issue I've had with it is that a bit of hair builds up under the sticks over time, but that's a really easy flx.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Handheld power house

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld and quite the power house even after months of owning the device. Only issue would be battery life is rather short if you want to enjoy your game to its full potential.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for the price. Good device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first device the LB button didn’t work out of the box. My second device fried my SD card. On my third device been good for a month now. Noticed that some changes to the device since my first device. No fabric tape on the fans. Different ssd brand. This one has micron and others had western digital ssd. Swapped it with a 2tb ssd. Good device. I’m used to windows nonsense. I was lucky that the other devices had issues with in the 2 week return policy at Best Buy. My current device I waited a month to purchase it again. Figured the manufacturing batch would be different and it was. Doesn’t say different sku. But it is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very capable handheld gaming PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device works great, quick and easy in-store pickup. I got it to replace my LCD steam deck, and the performance gains have been noticeable, especially using the Turbo mode with an increased VRAM allocation. Though a bit awkward on a handheld device, I have appreciated having the Windows 11 OS as it allows me to easily do a lot of the non-gaming tasks that I normally have to do at my desktop PC at home.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Insane power in a small package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: cooling is phenomenal, screen has retina-burning brightness and vivid colors, can essentially play *any* game. Cons: essentially not battery life, sticks could be a bit heftier (awful deadzones), and windows in general can be a pain.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Windows Handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know how to use windows, it’s extremely easy to use and set up. I do wish it had track pads like my steam deck, but it plays some of the games I can’t play without dual booting windows. Overall great performance and customization options.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally z1e

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great handheld, when you’re connected, it turns into a beast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A work in progress but a fun one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to receive this device, and I had fun setting it up and customizing it to my liking. I didn't like waiting for ASUS to update it to fix various problems at launch, though. It took about a month but I would say the device is usable in most cases and will continue to improve. Windows seems unoptimized for the Ally, but it's manageable if you know how to work with Windows 11. If you can't stand Windows don't buy this. But it's the most powerful and capable hand-held gaming device yet and will only get better in the future. The massive hate is undeserved, but keeping ASUS accountable is still important going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Perfect On-the-Go Gaming Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device for on the go playing. I was skeptical at first due to the early reviews, but the firmware that came out prior to release seems to have fixed a lot of the issues. Pros: + Great performance + Controller has good tactile feel and is responsive + Overall better grip and comfort compared to Steam Deck + Excellant picture quality with vibrant colors Cons: - Takes a little work to get controller profiles setup for some games - Windows needs work for this style of device, this is a handheld not a desktop device - Wish it came with built in 1TB storage, although you can also use Micro SD (UHS-II) cards for additional storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    BEST BUY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly...its better than i gave it any credit! Feels like a sturdier switch and plays games relatively well! Id say if youre really serious about one get this one highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ally kit a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried my friend steam deck and I thought this was way better. Smaller than the steam deck fits in the hands better and pretty manageable. I highly recommend the dock too. I'm able to hook up the TVs and monitors and all sorts of things. I believe this is using the newest AMD Ryzen extreme mobile chipset based off of the smallest 3 nanometer manufacturing technologies possibly by TSMC. This thing performs better than my 3-year-old alienware laptop. I highly recommend getting a one terabyte card because you will be playing AAA games on it and they take up a lot of space. Just like PC or Xbox or PlayStation 5. But if you're looking for it all in one solution and need a new computer it runs on full windows 11 with optimization and custom software by Asus which is very good really helps with the interface

    I would recommend this to a friend