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Customer reviews

Rating 4.4 out of 5 stars with 9085 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 9,085 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I choose you!! GO ROG ALLY!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly got this device to play my back catalog of games I own. This device will play any game I throw at it just fine. If not than I can stream it easily from my PC but I've yet to have the need for that. I get home from work and the last thing I wanna do is sit at my desk so this was the next best option. I was gonna go with the steam deck but my main catalog of games are spread through Steam and Epic. I don't wanna hassle with anything on Linux so Windows based handheld is the choice for me. It was a really close close close call for this or a steam deck.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Portable PC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. I do wish it was a little less bulky. Other than that, for the price and portability aspect, this machine is great. Plays a decent chunk of old and new games

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best handheld for the best price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down this is the best alternative to a Nintendo Switch if you don’t like Nintendo games. I can use my entire PC catalogue with additional support from AMD/ROG. The only negative is that the graphics usually are set to medium if you want to play modern games at 30fps-60fps. Either way amazing handheld and worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    The more i play with it the more i like!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I did pick it up yesterday and it's a cool handheld. But it's not perfect I didn't expect it to be tho. Discord on it was acting funny yesterday and discord kept freezing saint row ran just ok it was definitely some frame drops on that and COD and the boxing too I figure it will get better tho. It will good for on the go tho. To me if definitely aint taking the place of my PC or PS5 now it might just take the place of my switch on the go tho its just more options with the ally . Having the ability to have a small docking station to carry with is ideal for me even tho they are out of stock at the moment hopefully they will be back in stock before I go on vacation I look forward to the up dates.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Very cool device, but a lot of hassle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this “open box excellent” and it didnt work out of the box. Was stuck with the log in screen despite all the trouble shooting I did. Exchanged it for another one which ended up needing servicing 15 days in (so was unable to return or exchange). Got it working fine now. Its a bit of a finnicky device, but its able to play games well and can do a lot. Battery life is short so dont expect long sessions.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Timothy,

      Thank you for sharing your feedback on the ROG Ally. We regret to learn that you had to get the device repaired within a few days of purchase. This is not the quality of service we aim to provide and it is not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We apologize for the inconvenience and extend our sincere apologies to you. It is our hope that the device continues to operate normally going forward and that you enjoy using it.

      Please note that there will also be a number of updates to ROG Ally released in the future to improve the overall system performance and stability.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0235" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Mobile Gaming Platform

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. Bought to replace steam deck and it does not disappoint! Runs triple A games at 50-60++ fps. Very easy to use and feels great in my hands. Highly recommend for the mobile gamer!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    BEST PURCHASE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't talk highly enough about this. I have a Switch but ever since I started playing more PC games, I have wanted the ability to continue to play those games when I travel. Now I can put more hours into No Man's Sky when I am away from my desk. This has been the best purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Nothing but good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ASUS rog ally because it can play more of the games that I own than the Steam Deck. It's not the huge leap in oerformance over the Deck that i was hoping for, but its definitely better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games runs great on the go and its nice to be able to catch up on my games as well

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Love it but reliability issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this. I actually sold my steam deck and bought this. The screen is much better, it looks cooler, and it is faster. Most importantly it runs Windows by default, which means I can run Fortnite and other games without jumping through hoops. Unfortunately, my SD card failed after about a month of use. This is a very commonly issue if you search and appears to be a design flaw. I am returning it until there is some resolution.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gadgeteer,

      We regret to learn about the SD card issues you were having with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0090" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    GREAT device with a few flaws but great start

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get this on sale for $599. So far it has worked flawlessly and received a number of updates to improve its operation. Highly recommend its use for Steam Big Picture Mode, Xbox Game Pass Ultimate, Moonlight, Chiaki (PlayStation streaming) and Retro Gaming. With a dock it can easily be a solid desktop computer with similar specs to what you could get in a gaming desktop of similar price but you also get the option for portability or couch/bed play time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best handheld

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays games amazingly on high settings, portability is great solid system tbh

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a steam deck and this. This blows the steam deck out the water. Only thing is battery life is terrible. But shocked how well this runs

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful handheld I had an easy process setting it up idk if it’s just my unit but everything just works seamlessly and smooth. Worth every penny it’s playing games my steam deck couldn’t play.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    First Handheld to WOW me with the Graphics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Runs Games Amazingly, but it Overheated and ruined my 1tb Micro SD and the Battery is really bad without a battery Bank on Demanding Games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Best Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally is the best handheld I ever used. The screen is so crystal clear and games look amazing on it. You can play all your games on it and this is why I got the Ally over the Steam Deck.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun but gets hot sometimes from continuous playing. Battery life isn’t so great if playing high performance or turbo mode

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love Love Love

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a slight learning curve as you need to know how to set it up, but it has been a game changer. I absolutely love love love this. I can play all the games I want without needing to take up a whole tv screen or be at my PC. Definitely recommend. Just know that it will take a bit to get used to. Looking up help guides really saved me time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the only thing is the battery dies kind of quick while gaming. It could also have a little more storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best handheld on the market!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld on the market hands down! Makes this a perfrct mobile pc replacement with a bunch of accessories available as well!! Cant wait for future handhelds!!

    I would recommend this to a friend