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Customer reviews

Rating 4.4 out of 5 stars with 9085 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 9,085 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little thing is a beast. The only downside is battery life. It’s quick and easy to use. The upgraded processor is the way to go if you can splurge that much more.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good device, hindered by windows

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specs for this device are amazing. When it works, it works great! I understood buying a Windows device would have some learning curves, but ASUS doesnt do any favors with its software packages. I shouldn’t have to use three or four apps to update the entire system. Battery life is decent considering games like Elden Ring run at 40+ fps. You can tweak things around and obtain longer battery life. Several YouTube videos and third party apps later all the settings line up to make the device perform like ASUS software should have. Overall, if you dont mind to tinker this thing is great. If you want “console like plug and play” the Steam Deck would be better.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog Ally review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid portable pc! Battery life is somewhat lacking, but that’s to be expected with handheld gaming pcs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    A gaming PC in the palm of your hands.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a gaming PC that can run every game at minimum 60 FPS plus being extremely portable then you should buy this. Incredible product that needs some firmware updates to be perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, battery is a draw back but it still worth the money for the great screen and specs it has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting around at first is a learning curve, but all in all I prefer this over the laptop that I had at the time. I use this when my steam deck dies.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Fantastic device.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Windows-based gaming handheld on the market. VRR, 1080p, small and light. Awesome little device, especially if you're familiar with gaming on Windows PCs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Amazing but poor battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The asus rog ally is good for AAA games and really good performance. The downfall is the battery life 1 hour last.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for gaming, it doesn’t necessarily make gaming ‘portable’ because you will want it plugged in for the best performance and to play longer than an hour.. I use mine for a few different games Beamng drive, world of Warcraft …it works really good for most games however games like wow that aren’t fully optimized will occasionally freeze, do a black screen and resume eventually but it can be really frustrating ..addons like consoleport make it a seamless experience outside of that though..

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, easy to play, well build, very good sound and handling.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Very powerful & pretty w/ minor flaws

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good product it just had a few minor inconveniences. One being having to configure the controller scheme on every single game, you really have to fine tune it and mess with alot of buttons just for one game so when you go to another you have to configure it all again. It does save two profiles, gamepad and desktop but it seems like you can't even switch between each or it's really finicky. But besides that it has it's **** near as powerful as my desktop w/ DL speeds of almost 1g a second so very good there and the screen looks amazing. Also the joysticks and buttons feel great and are nice to use it's only the configuring I have a problem with.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    peak ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it open box and i has been amazing, runs games nice and since its windows you can play basically anything on it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Happy!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun. Agile. As promised. Very pleased. I do get concerned about possible over heating, but haven’t had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Honestly, Truly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic handheld PC, it plays all of my games at acceptable settings. The screen looks fantastic, especially when 120hz is enabled.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 1 out of 5 stars

    Ran, looked, felt, sounded great. Bricked in a day

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will lead with my final appraisal of this device while it was working as that feels more fair than just the bad end result of my purchase. After several hours uninstalling, updating, tweeking, learning, and then finally gaming I loved the Ally. I pulled down a consistent 90+ fps in Diablo 4 with some of the settings maxed but most low or off. No heat issues, no lag, no stutter. Ran well and is more than acceptable for a portable PC gaming experience. Marauders would always crash after a few seconds in the menus, Rocket League played well with no issues, Hell Let Loose seemed serviceable and looked fine to me with no crazy FPS dips or tearing. All in all the devoce is more than a solid portable gmaing option. At the price point and with the AMD eGPU total cost gets up to a gaming laptops. Whether a laptop is a better fit for you than this device is up to you? I wouod say that if the Ally has an inch or 2 more of screen real-estate I'd be in love. Heck its probaly not too hard to get a 3D printed mount for a ln iPad or tablet to sit ontop of the Ally and still hold the controller part behind it to game on a nicer bigger screen? Idk. Gotta return mine unfortunately. 1st impression was that I was returning the Ally because it didnt meet my expectations off the rip. Fast forward about 8 hours of hands on playing and tweeking while connected to the supplied power source in a 65° AC with the onboard fans wide open. I get an error message while playing Diablo at 1080p that says I "ran out of memory." It forces a restart and thwn my device simply never powers back on. No leds when plugged in or docked, non when not. No button combination forces a reboot or anything. Just a brick now. There are non in stock within an hour+ of me and the Best Buy I shop at is already 45 minutes away. Also the storage is lacking. The SD slot did work with no issues for me but is an outdated medium if you ask me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RandallDSavage,

      It is really unfortunate to hear that your ROG Ally will not boot anymore. That is definitely not the experience we want any of our customers to have with ASUS products and is not the type of quality to expect from ASUS. We recommend trying to return it to your place of purchase for a replacement unit. If that is not possible you can RMA your unit directly to us for assistance as well. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0063" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    One of the best computer I ever had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm, but needs additional battery bank that is not hard to find, because battery holds for about 1 hour of continues play. Small and powerful, perfect idea for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not as great as I thought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the rog cuz I wanted to play PC games in handheld mode. It was alright. Ran great. But the console was heavy and needed constant charging. Didn't last more than a little over an hour running on battery. Also wrists started hurting from holding it for a short period of time. Ended up returning it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear valued customer,
      We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0274).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/us/support/FAQ/1050046/ Asus

  • Rated 5 out of 5 stars

    Great handheld gamer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this gamer. It's strong point is it's hardware and that it has windows 11. It's weak points are it's battery life and that it has windows 11. I know I know but it's true. Having windows means I can run any game in my steam library. But because it has windows means it can be a bit quirky at times. That being said the lil quirks from windows isn't enough to detract from how great this handheld is. Would absolutely recommend to any pc gamer who wants a handheld. Be prepared to have it plugged in most of the time though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plays games well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than windows being jank, it's a great pc handheld! Played my games well and I didn't run into to many issues. The battery could be better and the asus interface needs some finessing, but if it's on sale and you don't already have a pc handheld then this is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    I absolutely love this thing!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure, there's some updates and setup needed out of the box (it is a PC, so that was expected), but that all went rather smoothly. It feels good in the hands, control layout is great, and the screen is just amazing. I installed a new 2tb ssd upgrade. This was also very easy to do. Asus has how-to videos online, just make sure to update everything thru the MyAsus app first. Then you can use the automated cloud recovery to reinstall everything. I also own a Steam Deck but this will be my new go-to when I wanna do some handheld gaming.

    I would recommend this to a friend