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Customer reviews

Rating 4.4 out of 5 stars with 9086 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 9,086 reviews
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ROG over all others!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easily best investmant I've made. It goes everywhere with me. Yes, the battery life could be better and the screen a little larger but it's been ideal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and far above the rest. Just like having a gaming laptop. Just handheld. Ive had no issues. Battery life 3 out of 5 stars. I love asus products. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cpu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine ! Works well. Took some time to figure it out and get it working but works really well!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A real Steam Deck competitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect windows hanheld for people who want a premium experience at the cost of battery life. Excellent, bright 120hz screen with shockingly vibrant and extensive color gamut.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for a handheld console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice handeheld console. Had good battery life and graphics. Like that it's windows os so you can have any game engine you want without having to mess with software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buggy yes, but so was the Steam Deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase, the Asus Ally addressed all my personal issues with the Steam Deck (screen, game pass support, speakers) Now the biggest elephant in the room is is it better than a Steam Deck? Honestly it depends on you as a gamer. If you are going to want to play more AAA games then the Ally all day. If you want simplicity, comfort, and still play most games the Steam Deck is the winner. I believe long term the Steam Deck will be the winner but the Ally is a wonderful device to add a touch of competition. In terms of the reviewss saying its buggy. I guess not many of them used a steam deck within the first six months of release.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than steam deck. Every game i want to play i play it without having to do a bunch of stuff to make it work. It just works!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. FIFA 23 works perfectly at 900p. Battery life is bad. Barely lasts 1hr15min playing FIFA.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cant stop playing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleek design and playing games on this console. Graphics are great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pricey BUT worth every penny. Definitely the best product on the market

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Steam Deck Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better display and more power than the Steam Deck. Yes, Windows isn’t ideal, but its fine. More compatibility than SteamOS. Battery isn’t great but adults know how to manage.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 1 out of 5 stars

    Exceptionally terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I got this on release day as an impulse buy. Had no idea about it nor did I do any research. I own two Assus laptops and have been very happy. I mean its Asus! How bad can it be? Well, pretty bad it turns out. The product is made out of cheap feeling plastic. The joysticks have no tension at all. I have no idea how they get back in center position on their own. I literally can't feel it move sometimes. The thing gets very hot and loud. Battery life is insanely bad, just keep it plugged in. There is a 3 sec delay to register input 80% of the time. Armoury crate is an abomination, but I already knew that. If I knew that's what they used I would have never purchased it. I have only Steam installed because when trying to install other platforms like Ubisoft I literally can't type in my login info. It simply doesn't register. Same goes for Rockstar and GOG Galaxy. After reading the reviews I have come to realize that, apparently, it is perfectly acceptable to charge $699 plus tax and be a beta tester for Asus. People are expecting that the device will be great in about a year (assuming Asus dedicates enough effort into maintaining and improving this product) and thus rating the device positively. Maybe I'm old school but for this kind of money I expect a premium feeling device with smooth user experience and top notch performance. You literally get none of that with this device. Complete trash. Will be returning it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BD81,

      We sincerely apologize for the poor experience you've been having with the ROG Ally. This is not the kind of quality to expect from ASUS. Apart from the design issues you have with the product, if you perform a factory reset and update all drivers but you're still experiencing the issue then we recommend returning the unit to Best Buy. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0014" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Open Boxes are GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Deal! Open box for this, looked BRAND NEW and works great. We love it .

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tinkerers dream. I really enjoy playing games. Its a lot more powerful than the steam deck even though battery lige is pretty bad

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 4 out of 5 stars

    After using a for a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the light weight, color, and display. The only complaint is the buttons and joysticks aren't that good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good but

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device. Battery bad. Screen too small . They did better in rog ally x

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Johnnyson,

      Thank you for your feedback on the ROG Ally. We’re pleased to hear you consider the device a good product, and we recognize your concerns regarding battery performance and the smaller screen size, particularly in relation to the enhancements introduced with the ROG Ally X.

      To address the battery issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0305" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Mixed Experience: ROG Ally Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently purchased the ROG Ally from Best Buy, attracted by its sleek design and promising features. However, my experience with this controller left me with mixed feelings. On the positive side, the ROG Ally boasts impressive build quality and ergonomic design, making it comfortable to hold during long gaming sessions. The buttons are responsive, and the overall feel is premium. Unfortunately, my enjoyment was marred by a persistent issue with the right analogue stick. Despite initial smooth operation, I found that it would intermittently drift, causing frustrating moments during gameplay. This problem persisted despite multiple attempts to recalibrate the controller. While the ROG Ally has the potential to be a top-tier gaming accessory, its reliability falls short of expectations. For now, I've returned it to Best Buy and will be exploring other options. Overall, the ROG Ally offers a blend of quality construction and functionality, but its inconsistency in performance, particularly with the drifting analogue stick, leaves much to be desired. Proceed with caution if considering this controller for your gaming setup.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Maziar,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which our Product team will review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0414" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog ally review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device. Needs a better batttery. Powerful handheld, stunning display, versatile gaming on-the-go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Amazing system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Up to now I play anything I’ve been wanting to play. Which the battery life was longer.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 5 out of 5 stars

    Great option in the handheld space

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is very light. I love how it looks. I appreciate being able to navigate windows with the thumb sticks. VRR is a nice thing to have as well.

    I would recommend this to a friend