Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$462.79
Save $187.20
The comparable value is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9086 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 9,086 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery life ehhh…

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not good. If you want a portable gaming machine to play without being plugged in then buy the Ally x instead. Pretty good performance though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Christopher P,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0562" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/#A4 Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worth it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and handheld. The z1 extreme processor is worth the price. Battery life is mediocre, but has a great asus warranty as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not perfect but still great.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial startup is kind of a mess. Keyboard didnt work when connection to wifi so i had to use a dongle and hook up an actual keyboard. 2+ hours of updating just to get everything up to date. I really love the design of this handheld, but software needs way more work. Performance is fine, though i wish it was better. Its a neat device but if you alreadyhave a steam deck just keep that. I personally dont think this is worth the upgrade. I wouldn’t recommend this to anyone who doesnt like tinkering!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You have to use RSR to get better FPS.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You must change your in-game settings to fullscreen and 720p. Then, make sure you push the little physical button on the right to bring up the overlay menu and make sure RSR is enabled. Your game will run at the at 720p upscaled to 1080p and you will get significantly better FPS since the gpu is only actually rendering 720p. This is how you get better FPS. Using this method, I was playing Tom Clancy's The Division 2 on "High" settings and getting 60+ FPS consistently. I did notice a few dips on the FPS when I was in-game in an outdoor environment and it was raining for example but it was barely noticeable since the screen has VRR.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Pretty fly for a handheld device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Asus ROG ally and the steam deck. I love both because there's room for both of them if your are a gamer in my opinion. The things that separates the ROG Ally are the 120hz resolution and windows capabilities of playing all PC games. I didn't give 5 stars due having issues with my 1tb micro SD card after a few days, the issue unfortunately does exist. I did install a 2tb SSD card to over come the previous complaint. Overall The Asus ROG Ally is a great quality portable gaming PC.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    My opinion

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it on steam and xbox with no issues with gameplay and feels good but put in mind that its a handheld so it wont run on the highest settings and playing AAA games will make the battery die faster but wont take long to recharge it. My only issue is when i got it, it was dead and while on charger and starting it up the keyboard wouldnt work till i restarted it again and it overheated while on charger the first time but was good after so idk if it was just me or device issue. only had it for 2 days with no other issue and have been using it nonstop but im not someone who has other devices like steamdeck to compare it too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am aware of a few issues that others are having with this device in the forums, but I have had a blast using this powerful little computer since launch. Not many performance issues at all, graphics are beautiful, and the ergonomics are the best of any handheld gaming device I've used. Also, the design is absolutely the best of any device on the market right now. Great buy, would highly recommend for anyone who wants to play Game Pass or Steam games on the go or in bed!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Incredible

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a Steam Deck before the Ally, and I can honestly say I haven’t used my Steam Deck since then. I liked the console feel of the Steam Deck but Linux does have its limitations. The Ally on the other hand can handle most if not all the games in my Steam and Epic Games Library with ease, especially if you configure everything down to the recommended specs. Windows can be a little convoluted but once you update and adjust everything to your liking I feel that it’s a pretty solid handheld PC. Give it a week and you won’t regret your decision :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld, but battery could be better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the ASUS ROG Ally — it’s powerful, smooth, and runs most games surprisingly well for a handheld. The screen looks amazing, the controls feel great, and the performance is solid even on higher settings. However, the battery life is definitely the weak point. It drains pretty fast, especially in performance mode or when playing AAA titles. Still, if you’re okay keeping a charger nearby, it’s an awesome little gaming machine.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Awesome handheld

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld! Runs cod at 100 fps, fort 150+ fps, hogwarts legacy around 90 fps. This handheld can run pretty much any triple A game title on low settings.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Bad battery life

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but battery life is bad screen and controls are high quality

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DaltonJ,
      We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0603] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great on the go device

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Havent had any issues yet. Only complaint is battery life. I can get about an hour when playing diablo 4.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good Item, Bad Execution

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Item but Best Buy certified open box was poorly handled, it was defective still out of the box and as it eas a gift we did not find ourselves in an easy position to fix it ourselves Otherwise great Product

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear WilliamH,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize that the certified open box unit you received from Best Buy was defective right out of the box, especially given that it was intended as a gift. If you are still within Best Buy’s return or exchange window, we recommend contacting their support team to arrange a replacement or return.

      If the return period has passed or you continue to experience issues, please reach out to our support team at https://www.asus.com/us/support/CallUs, where our specialists can further investigate and assist with repairs.

      We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0622" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device that is really good for on the go. However the issue with that is the battery life is terrible!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. I got it on sale and open box. Did a memory upgrade from amazon. It has handled anything ive played ark, nightingale and some fps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ally Z1 Extreme

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld unit. Plays my games and is also a great handheld PC to watch YouTube and videos. I would recommend if you are looking for a handheld product that is similar. One downside is this market is moving so fast that this seems to be last years model with new models coming out. It still does what I want it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG ALLY

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, and runs great. Good for gaming on the go. Battery life is around 1 hour so a power bank is a must

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus ROG Ally Z1 extreme

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this little guy for a few months now, and it is holding up fantastically. The battery life isn't the best, but I usually have it plugged in so it's not an issue. Overall I would recommend this to others looking for a handheld pc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fast and impressive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, fun and versatile. My only improvement would be battery life. It does charge quickly and performance exceeds my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A great platform for gaming

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great portable pc gaming machine. Plays all my compatible Xbox and pc games. The only issue is the battery life is a bit short.

    I would recommend this to a friend