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Customer reviews

Rating 4.4 out of 5 stars with 9087 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 9,087 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    birthday gifts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought 2 one for myself and one for my 9yr old. we both love it so far no issues. my 9 yr old wanted a gaming PC so I decided on this so he can take it on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great machine but battery is lacking.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine and the graphics are amazing but the battery life leaves me wanting more.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog Ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Its a portable computer in your hands with a twist of video games

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    It's Solid/but runs hot.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great platform. Set the standard for others. I'd definitely purchase again in the future. It runs a bit hot, but to be expected for first gen. Honestly it's worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z1E is amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally with Z1 extreme chip is phenomenal. I have tried multiple different handhelds this past year and the Ally takes the cake. I'm 6'4" 270lbs with fairly large hands so, without a case, the Ally does get slightly uncomfortable after an hour or so of gaming. Since pairing witht the Skull&Co. grip case, I've had absolutely no hand pain even after several hours. If you have larger hands, be sure to factor in about $25 more for a grip/shell and you won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best portable of the moment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for portable gaming. With each update it keeps getting better. Battery could be better, though i suspect its more of a windows problem

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great handheld "laptop"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. There was nothing more cool than playing PC games on the go. The best part is the Windows emulation. It feels like a mini-laptop with you on the go. I returned it ultimately because it just did not feel comfortable it my small hands :(

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Exactly what I have been looking for!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of people have complaints about the ease of use of this device, but I do not. I've been looking for a handheld that runs windows and has the specs to run really good games as well as old games. I love that I can essentially replace my desktop and my laptop with this device for most of the stuff I do day to day on a desktop PC. The only con I have to this device is the design of the SDs card slot location as these cards can get hot to be in with and this device doesn't help. Cool off the SD card. It actually makes it hotter. Other than that, I love this device and I would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG is my Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG is a great start to something beautiful. If you understand how PC's and Windows 11 then you will understand the negatives that actually can be improved. I took it on a trip and time passed like I was playing at home. My only con that is really impactful for me is when the ROG is low battery it feels like a controller with no rechargeable batteries...lol

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Revolutionary Device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man this thing is so cool. It really does all the games I could ever want to run portably, and the display/ease of use is fantastic. Can't recommend it enough.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Ally to be able to play PC games in the go and while traveling for work. This device has almost the same specs as my home PC and is quick. Very quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    great machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thought about purchasing this for a while and finally did. happy with the decision. runs AAA games very well and is very comfortable and portable

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Overall great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a great device my only problem is the battery life isnt great thats all

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best gaming handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming handheld and portable computer. Super powerful. Very responsive. I really like all the features. Battery life is not the best, but it is as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale for $599. DEFINITELY worth that, no doubt about it. Has run every game I play at medium or high graphics settings, 900p resolution, and always 35+ fps. Most games I average in the mid 40s. Highly recommend going ahead and upgrading the SSD straight away before installing games to make it faster and simpler. I used a 1tb SSD and can store plenty of games. Heck of a unit.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    5 Stars for how I use the Ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great, you get a fast APU and great specs at the expense of battery. I wouldn't reccomend to anyone looking to play in enviorments where you cant find a wall outlet though. Armory crate which is the Asus version of big picture mode on steam isn't the best, but going into control panel and disabling fast startup for windows will fix almost all the issues you hear in other reviews. Once the device is setup and you tweak the fast startup option its a great expirence.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great Screen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is a great handheld with a remarkable screen. I own this and the SteamDeck and definitely prefer this over the SteamDeck. If I were to rate this product when I first purchased it I would have likely rated it 4 stars due to some of its limitations (specifically inability to charge at full capacity unless you used the provided Asus charger), but Asus has done a really good job with providing regular software updates and continues to make positive, iterative quality of life improvements on the device. I would definitely recommend to anyone interested!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    The Wish dot com version of Steam Deck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title is brutal but the review is honest. As someone who has reviewed IT over the past 30 years and a huge ASUS Rog fan, I expected a lot from this unit. Full disclosure, I have a Steam Deck (SD). The weight of Ally is good, lighter than SD, and more comfortable to hold for long lengths of time. The screen is bright and is also a touchscreen. Buttons are good and are laid out similar to SD without the trackpads. Where this unit falls short is the Windows 11 OS. ASUS should have reached out to Valve to license the SteamOS for this unit. Putting Steam in Big Picture mode does provide a similar navigation effect to the SD but for some reason, Windows 11 wants to display the taskbar at the bottom no matter what. Of course, I can auto-hide the taskbar (but you shouldn't have to.) For Microsoft this is a huge missed opportunity to break into a portable gaming unit for the XBOX. xCloud or XBOX Pass should have been an automatic start and overlay for this unit. The main purpose for Ally is for gaming so while having a full desktop OS is nice, it should have been buried like SteamOS is currently set on SD. Conclusion: If you want an SD, this is not going to work for you. If you want a portable gaming system based on the latest Ryzen Tech, this will work but understand the limitations of Windows 11 on this small device. I cannot recommend this to beginners or novice users.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AndrewMD,

      We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that future updates to the ROG Ally will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0119" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Best gaming handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best gaming habdgeld ive ever owner i would advise you swap the ssd to a bigger and not use a sd card for aaa games. Other than that five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rogallyx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great perferct product! Perfectly works ! 100% glad i buy this.

    I would recommend this to a friend