Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
- Pros mentioned:Overall performance, Portability
A must have
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's better than any other portable console. Rivals gaming laptops in power, I love mine
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Battery life
Almost There
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great, screen is awesome, and its got great potential… but i dislike that the battery barely lasts (no matter how much you tinker with settings), you have to play on medium/low settings, the screen isnt that bright, and it does take time to setup. I come from custom pc building and tinkering with everything. I think i just expected better performance out of it and was let down.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear cyberdbr,
Thank you for bringing this to our attention I certainly understand your frustration, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Overall performanceCons mentioned:Battery life
Awesome device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like the device I have no complaints other than the battery life but that's why they have battery packs
I would recommend this to a friend - Pros mentioned:Game compatibility, Portability
Asus Rog Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that its a handheld gaming computer and i can play old computer games on it. Also doing other computir things like Words.
I would recommend this to a friend - Pros mentioned:Overall performance
Good but the rog ally x is way better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs pretty well, hooked it up to meta quest 3 and it ran all the vr steam games on medium ( still better then meta native games).. go with the x if you have the money.. the only egpu these work with are theirs and they expensive.. cost more then a regular gpu...
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Amazing and powerful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People now day want the perfect product . Only con its the baterry compare to others from the competition. Super fast super powerful i can play anything no problems
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Really good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have steam deck, but its better steam deck, just battery may need more, very noce play, just cant play too long.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Better than Steam Deck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Z1 Extreme is more compact and can play more games than Steam Deck. This is my most used handheld pc so far
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Beast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only con is the battery but when you think about howuch you're pumping out. Great graphics, controls are comfortable, and very fast
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality
Great handheld device!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this to play steam games! It runs great and the screen is vibrant!
I would recommend this to a friend - Pros mentioned:Game compatibility, Portability
Best gaming handheld
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best handheld. I can do work stuff even on this tiny handheld device. Gaming is also super good with 60fps 1080p nothing can compare.
I would recommend this to a friend - Cons mentioned:Battery life
Great product but not for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good device but not for every body. This thing is very powerful but the battery drains very quickly and i feel like many people cant enjoy the games when played on that small of a screen
No, I would not recommend this to a friend - Pros mentioned:Overall performance
great value and great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing. it has definitely been one of my best purchases. I bought the asus adapter from best buy also and together I have a gaming pc and regular computer for regular tasks. Love this thing.
I would recommend this to a friend - Pros mentioned:Overall performance
Good little game pc
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's everything I was hoping it would be, lots of aftermarket stuff for it to, i bought a dock, a d brand case for it and it plays games great, the fan is a little noisy but all in all well worth the price i got it for. I paid $450
I would recommend this to a friend - Pros mentioned:Game compatibilityCons mentioned:Battery life
Buy this at $500 it worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays any game i want and yeah the battery life is not amazing but you dont need to play games more than a few hours at a time
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Not perfect, still great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing portable gaming PC. Running on windows makes the experience not great but games run amazing well.
I would recommend this to a friend - Cons mentioned:Battery life, Sd card reader
Cmon ASUS and Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box ROG Ally that has been considered good condition on the grounds that I will have a companion device that serve both my gaming and music production. I came knowing that there are issues with the SD card reader and the UI with Windows not being the best OS for a smooth gaming experience. From this… oh boy, did I fully underestimate the issues with this device and my overall customer satisfaction. What I did not expect is me trying to get this device repaired not a month after I owned for a potential battery or processor issue after power reset errors from gaming plugged in at 30W mode. What I did not expect is how this happened just outside of the 14 day return window. As I wait for potentially a month for this repair, I reflect on the issues folks have been getting and I am baffled by 1) ASUS quality control being lackluster and 2) Best Buy having the audacity to apply a 14-day return window for a device THEY know has a lot of issues. I honestly don’t know what could make this right, but I definitely don’t feel good with ASUS or Best Buy. ASUS for its history of being unreliable company when it comes to customer support and service. Best Buy by sticking to their guns with a hard return policy for a product with quality issues. I am not happy with this product from an experience standpoint. Get a steam deck or a Lenovo go instead. If buying PC components or a laptop, avoid ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and the customer support experience as well as the inconvenience caused. This is not the kind of products or services we aim to provide and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will also be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0341" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Continuous Gameplay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lifelong console gamer here, we decided to purchase the ROG so we could continue gaming through our move. It’s very light, and almost everything is customizable. It runs on Windows 11 and the Armory Crate is easy to manage. We downloaded the Steam and Epic games clients and have had no issues. It pairs well with our PS5 controller as long as the game supports it. The storage is great and everything runs smooth; the power up is quick. We also purchased the adapter and can mirror games on our monitors.
I would recommend this to a friend- Pros mentioned:Overall performance
Good device, crappy retailer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device and does what it's supposed to do. Knocked off a five star because best buy sent me a code that is invalid for game pass and I'm pretty upset about that.
I would recommend this to a friend ROG ALLY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have hardly used it but still a great system for on the go
I would recommend this to a friend