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Customer reviews

Rating 4.4 out of 5 stars with 9088 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 9,088 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Good for its purpose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to play on different games on different launchers. Works great with both epic games and steam. It is the perfect handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not good battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery runs out fast it works really well but that’s my only complaint

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device, though battery could be better along with heating

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surprised at how good it is!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning a Steam deck for the past year, I’ve been extremely pleased with the ability to play games that were off limits on the deck. I’m familiar with Windows for gaming, but mostly a Mac user. I’ve been very pleased with how well the Rog Ally works given the normal exceptions you need to make for Windows. Yes, there are more updates and tweaking necessary than a more closed platform, but as usual with Windows, you get maximum flexibility and ALL the options. I’ve enjoyed my time with the Rog Ally so far, and would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is a pretty neat little device. As more updates roll out this thing will have the optimization I think many gamers are looking for. Compared to the Alienware or the ROG Big Rig I custom built it can handle solid 1080P graphics and I average 70-80 fps on the really GPU intense games like Dead Island or CP2077. The option to dock it and connect keyboard and mice through Bluetooth is nice. If you are trying to game on a budget I would recommend this. If you are looking for something a little more powerful for the price point stick with a Ps5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Wife loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife as a Christmas present. Short of the long, she loves it. It also works as a handheld PC

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fun and portable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the battery life was better but outside of that it performs as advertised. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Big Fun In Small Formfactor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld computer that you can also play gamesand movies on. Excellent responsiveness of controls during gaming. No lagging or stuttering noted. Great device all the way around

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome Machine!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ran perfect for me and runs all my games perfectly. I use it as my travel PC and does everything I need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing for OTG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great competition for any other handhelds out there. Great battery, great frame rate, great graphics!

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Great Device, Terrible customer service.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great little device. Whats keeping this a 5 star product is the hardware issues. Asus poorly designed this device. It fries SD cards, with mine i had to RMA after two months because the left thumb stick only inputs up and does (known defect). The process to get this swapped out is terrible. If your device defects past the 14 day return window, bestbuy will not help you even though they have a deal with ASUS to handle RMAs. Best Buy will only send it to Geek Squad and you wont see your device for 15 days. Geek Squad was rude and was angry that I followed ASUS instructions to wipe my device before sending to them. They asked "how are we to test it if you wiped your device?". Just beware the head ache of your device defects.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Skurny,

      Thank you for sharing your feedback on the ROG Ally. We regret to learn that you had to get the device repaired within 2 months of purchase. This is not the quality of service we aim to provide and it is not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. On behalf of ASUS and the reseller, we sincerely apologize for the issues you've faced with the device the repair process, and the inconvenience caused.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0229" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My new Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a machine that is going to age like fine wine. Amory Crate still needs work but Windows is not a hindrance. Just keep expectations in check. Its not going to run Cyberpunk full blast but Im not looking to play a game like that on a 7 inch screen anyway. Its nice to know that if I tone it down I can though. Ive had absolutely no problems with my Ally that would have damaged or corrupted the system in any way. Been using it since day one. Armory crate is the only thing that really needs work still as of 7-19-23. Buy it and game away.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could’ve been great. Instead was a nightmare.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an absolute nightmare trying to setup the Ally. Initially couldn’t get the keyboard to pull up in the window setup. After restarting it worked. Then when I was setting everything up I kept getting armoury crate errors during the windows setup. After finally making it into windows everything was good….. until it wasn’t. After updating the Ally I went to enter my pin and it gave me an error saying my pin was unavailable and to setup a new pin. I just changed my number on my microsoft account so it was asking me to enter a code sent to my old number to setup a new pin… My only option was to reset the ally because everytime I pressed the back button to try and login to a different microsoft account to setup a new pin it would kick me back to the enter pin screen. I ended up having to hook up a keyboard and getting to the recovery screen to reset the ally. After finally going through everything for the second time. I installed updates and the ally kept going through a continuous boot where the thumbstick leds would keep turning on and off. Had to hold the power button and manually power it on to get it to boot correctly. Once it booted guess what happened AGAIN! I got a message saying my pin was unavailable again befofe I even got the chance to try entering it. Needless to say I’ll be returning the Ally. What a massive uneccesary headache and waste of 5hrs of my time trying to get everything to work.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jordan,

      We sincerely apologize for the poor experience you had while trying to setup the ROG Ally. We understand how frustrating this was for you and we want you to enjoy the product. Please following the steps in this FAQ to help setup the ROG Ally: https://rog.asus.com/us/support/FAQ/1050046

      We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game consale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the money runs fine will play most games good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Runs well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic little power house however don’t expect much of the battery life… i recommend external power bank when on the go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Teens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son after he and I saw the prices for the Switch 2. He's been getting more into steam games and purchases most of the games he has himself. Seeing the prices of the Switch 2 games, he immediately wanted something like this instead. He's constantly using it everywhere and has setup his desk so he can use it with a keyboard and mouse hooked up to occasionally to even play League of Legends on it. He's had no complaints about it and we plan on installing Bazite OS so we can dual boot Windows along with it for a smoother experience for him. Worth the price for sure with how much joy he has and how much more he's outside his room with it and spending time with the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC Gaming On the Go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a nice handheld that plays pc games and functions as a mini handheld pc this is an amazing device to have, you can play simple indie games, or play all your triple a games such as god of war, spider man, or anything inbetween, not just that but you can also set it up as a desktop. All you need is an adapter, a wireless keyboard and mouse, and you're all set to do school work or browse the web. Theres alot you can do with this device, i wouldnt recommend it for children since it really is just a portable handheld laptop/pc

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Device but……

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device worked amazing overall, the only complaint I had was the battery which led to its return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for the price frustrating to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive for the price. This thing is a hand-held beast. I have had no issue running any games I've tried, and they've all run well. I also use this as my only desktop PC now in docked mode and it runs fantastic. The only reason I gave it 4 starts was I found it to be quite frustrating to setup. Out of the box it does not register either thumb stick as a mouse control until you manually go into settings and tell it to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it, i also have a steam Deck really like both, I'm afraid of using an SD card though, but i only bought it to play Destiny & COD MW2

    I would recommend this to a friend