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Customer reviews

Rating 4.4 out of 5 stars with 9088 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 9,088 reviews
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Love my new handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ASUS ROG Ally is great. I like how I can play most of my games on Steam and Xbox Game Pass. There are some minor quality of life interface that would've been great, like navigating through the desktop. Otherwise, I love it. I have an Xbox Series X as well but i haven't had much play time with thar since getting this device. I'd say if you’re not exclusively getting your games through Steam, this is the handheld device for you.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is a beast. I haven't had a problem playing any games on game pass or steam.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and runs smooth. i love having a portable gaming pc when i get go out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Handheld...No mobile PC!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent. The ROG is a powerhouse and easy for travel. Perfect for my lifestyle.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device!! Would highly recommend it! I have this and the Lenovo legion go and recommend them both. Honestly this device has better speakers than the legion, but the screen on the legion is amazing because it is larger.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ROG ALLY Z1 EXTREME

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great graphics. Had joystick failure first week. Best Buy was GREAT about exchange. No questions or hassle with the replacement of new console. I think Microsoft could employ a few less updates and there would be less bugs but that’s above my pay grade. Very satisfied with the ROG

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays all the games i could want very well. Battery life is a bit short on more demanding games but its quite powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well worth it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to compare to my Steam Deck. Immediately upgraded the storage to a 4tb M.2, and i havent touched the Deck since. I made the Deck a dual boot machine with Windows as well, and this thing handles Windows so much smoother. Completely recommed if youre on the fence, make the purchase. Ordered this little beast online. As always, Best Buy had it here the next day, so overall very happy from start to finish.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld play GOG, Steam, Epic, and xbox gamepass also allows you to stream from your xbox

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this handheld PC ROG Ally way better than steam deck. The only problem I have is the battery

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, great for on the go gaming or last minute homework

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Christmas hit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a Christmas gift for my son, who is a serious gamer. He loved it. Only drawback is the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    I love this thing. Flaws and all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. Im always on the go and barely have the time to game on my pc anymore. This is the perfect console for me. Now it may not be for you as this is windows 11 and its got bugs and issues (sd card error, updates, etc etc) but if your not scared of a few bugs and are willing to put in the effort, this is a perfect device for on the go gaming. Just make sure you know what you are getting into

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love this new ROG ALLY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this so so much because it has great graphics and it's not so so easy to transport.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Heat dissipation
    Best Buy Employee

    Rated 3 out of 5 stars

    Great for games running less than 1080p

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console REALLY needs an extra heatsink, because it will get VERY hot on the back while its in Turbo Mode, and the only way to get higher than 30fps is to be in Turbo Mode. Works great for being a portable windows device, but many of the higher end games will only run at 60fps if you keep the resolution at 720p.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear W Helmick,

      We appreciate you sharing your feedback on the ROG Ally. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0200" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    This is true on the go gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, being able to game on the go and play triple AAA titles anywhere you are is just amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best portable device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been loving my ally so far. Runs all my games with no issues. Great for someone who is on the go or wants to relax in bed.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Roy Ally: Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great handheld device running windows. Decent Battery Life, amazing screen. Lightweight and incredibly portable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing device, future is bright for the ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can run red dead redmeption 2 at native resolutin and combination of medium/high (with ultra textures) at 60 fps in performance mode. Also enjoying diablo 4 at 60+ fps in my desired settings… windows can be a pain, and the software is new.. so you kind of need to be patient.. but the support is there and I believe the device will only get better with time. Havent ran into any issues that resukts in unplayable gaming, just need to learn how to operate it while its in the early stages. Excired for the future of the ally

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MicroSD Card Reader Issue Not Fixed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great gaming machine overall. I was EXTREMELY reluctant to buy it because I absolutely did not want to deal with Windows and all of the challenges, bugs, tinkering, etc. that comes with it. For that reason, I was much more interested in the Steam Deck. However, since getting this, I have actually not had any problems with Windows. It has been smooth sailing in that regard, surprisingly. There were a lot of updates at first, but that was fine. Overall, I am happy with the device. BUT, there is one HUGE caveat. There is a big issue with the microSD card reader and as of now (September 2023), the issue still has not been fixed. Basically the SD card slot is unusable for a lot of people. One of the features of the device simply doesn't work at all and that is unfair to consumers. People have found workarounds and that's great, but consumers should not have to do that. Promised features of devices should actually work. This is not asking too much. So, I cannot give it a 5 star review while this issue persists for so many users.

    I would recommend this to a friend