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Customer reviews

Rating 4.4 out of 5 stars with 9089 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 9,089 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    The best handheld in the market right now BUT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been playing on this console for 3 days, it's a good machine. Coming from a person that had the steam deck for about 8 months i can say that some games runs more stable on the steam deck due tp the lowest resolution. but the ROG Ally has keep getting betting with each update. Right now you cab play AAA games on Mod graphics setting between 40 and 60fps let leave at that

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice little starter pc/handheld for kiddos

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved everything about it besides the battery life lacking for duration.(Not really a problem for me because I have external battery or its always on a power source) Added items so far Screen protector Dock (steamdeck) keyboard and mouse

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The perfect mobile PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. Fun fast and updates are numerous. Light handheld and easy to navigate. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected performance, meh battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is just amazing. I can play Doom 2016 at 60+ fps while on battery and at intermediate Asus ROG battery consumption settings, all while having maximum settings on ultra. I highly recommend this is you want a portable gaming device. It can run Cyberpunk 2077 on high, not ultra high, rather on high, battery set on high settings, at 31-50 fps. It has run any game I've played, and surpassed my expectations. Well done on ASUS, specially for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Best handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to gaming on the go thia is hands down the best choice in my opinion. It provides good visuals and 30-40 fps on mid to high settings. With vrr even 30 fps looks smooth. The battery life is short when playing on performance mode and the system does run a little hit but overall it is mu favorite handheld console so far and well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Handheld or Desktop mode works great.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it to game and as a pc since January. Played almost every game on pc gamepass with this. Can play some very demanding games on this with low settings. With a good usb c hub, m&k and 100w gan charger and monitor/tv this device works well as a pc replacement.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Great PC handheld to play on the go

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good PC handheld and competitor to the Steam Deck. The fact that it runs Windows 11 is a major plus to many. Some downsides include limited battery life depending on the title you're playing. And a clunky UI experience due to Armory Crate not being fully integrated into the system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld gaming!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device that can play many games comfortable! You can customize your keys to whatever you need to better help your game play for comfort and speed! Id recommend this to anyone who travels a lot and doesnt wanna always bring a laptop with them to play most the games they normally play on laptop or pc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, I really enjoy it. Perfect portable pc. Could pretty much play anything that supports controller

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Best PC Handheld Console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's such a great device! Took it on a flight and was able to play my games with no issues!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Ally rocks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Reason for my 3 stars is the one I got originally had a broken left trigger. And my friends system got a broken SD drive and actually corrupted his card and is a known issue. Overall great system compared to the steam deck, easier to play windows games like Diablo 4 and game pass as eell

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just but the thing…

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 months in. If you are an experienced Windows user you will have zero trouble navigating this wonderful piece of hardware. Some backend setup is required to make everything fit into to place, but this is an amazing device capable of running RDR2 and many other Triple A titles. Dont listen to others about Windows crippling the device, price for performance worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to hold and battery isn't terrible. Runs games well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Rug asus

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great product well desined games run super smoth but the battery doesnt last as much as i would like

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic portable gaming machine! I absolutely love the rog ally!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Its ii

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Word of advice for anyone who purchases one of these spend at least an hour researching and downloading the latest updates and firmware other than that as long as you're accepting of the battery being pretty crappy in terms of life, it's actually pretty awesome

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on the ROG Ally and would like to apologize for the issues you've faced. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that some updates to the ROG Ally will be released in the future to improve the overall system performance and stability.

      Allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0291" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best thing ever!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device so much, I play it all day! Easily to take places, and nice display!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 3 out of 5 stars

    ROG Ally Z1 Extreme

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not get without a larger m.2 SSD. The card reader is still faulty and will require an RMA to replace. That said, it is the most powerful hand held on the market and is an exceptional piece of equipment when it runs. Cloud Recovery is also really bad.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Emmitt Jay DeLongII,

      Your feedback on the ROG Ally is greatly appreciated and we would like to apologize for the issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.

      Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the SD card issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0338" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166/ Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Super handle gaming PC with Windows 11.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mixed feelings about this gaming handheld. The Rog Ally is a perfect option for PC gamers who don’t mind tinkering and tweaking. It’s not for everyone though, as the user experience frustrations caused by Windows might annoy some. The amount of adjustment you have to do to the settings to get games running nicely also make the Ally struggle for less technically savvy. Battery life is also not a good one, but fast charging helps Ally get back to works immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Not a steamdeck killer but its a good option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sd card issue is still strong but other than that its awesome.

    I would recommend this to a friend