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Customer reviews

Rating 4.4 out of 5 stars with 9089 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 9,089 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG is pretty amazing for getting that on the go gaming fix. Initial set-up is simple but annoying since it IS basically a windows PC. But after that is done correctly it works like a charm! And i say 'correctly' because when my initial set-up finished, something didnt install as it should have, and armoury crate was not working at all so i had to do a whole reset and set-up again. After that it works perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this handheld! I can take any of my games on the road, and they run without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    The Future of Gaming

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device excels in playing AAA titles and a wide range of other games. However, the battery life is limited, and the Windows operating system on a handheld gaming console can be cumbersome for non-Windows users.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tupher,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0457" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    This thing checks every box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing perfect fit for on the go and mid tier gaming at home or ultra 1080p hd 120hz gaming honestly I’ve tried a lot and find this to be the perfect balance of everything you could ask for and everyone gripping about the fans so it gets a little loud no louder then a desktop and the Audio drowns it out any way turbo mode is fantastic does the trick super well to put out 4k on a external monitor using the rog dock Absolutley amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best Gaming Handheld Ever!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1080p 120hz with VRR! Turbo mode offers the best performance at 30 watts which you need to be plugged in. Better than the Steamdeck in that you know your way around configuring PC and windows. This isnt a console for impatient, "I want it to work out of the box without knowing what im doing" types. Lights are an awesome aesthetic. Controls are nice amd comfortable.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A very good PC

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my experience with this. I did have the issue with the SD card reader failing, but Asus was very easy to work with to have that repaired at no cost to me (I repurposed amazon packing materials to ship it in). One gripe is the battery life is not the best. Maybe 2 hours of play even at 15w setting, but a great experience nonetheless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs pretty well. Short battery life. A bit of a hassle to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. Plays every title i bought it for

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing handled

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best handles I have owned since the PSP was around. I would def recommend this if you are something other than a steam deck but note this is a windows device so some tinkering might be needed due to windows being windows. A battery pack is a must if you are playing third AAA games.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    So close to being perfect. 4/5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other then sub par battery life im very impressed. I’ve hardly touched my Xbox since purchasing it. Asus did a good job on the software. Makes the windows 11 OS tolerable. I’d wait for the Ally X to come out unless this is way discounted.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Fun device but wait for the 2nd revision

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the past 10 days, I had the chance to test this device, which turned out to be excellent for portable gaming. However, considering the ongoing problems with its SD slot and the unsatisfactory battery life, I would recommend waiting for the next revision before making a purchase.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Alej,

      We appreciate your feedback on the ROG Ally and we're sincerely sorry to hear about your disappointment with the product's battery life and the SD card slot. We certainly value your feedback on this matter and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0084" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      ​Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Definitely worth the price for me.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this after having the Steam Deck for eight months. I loved the deck but the problems playing certain games and lack of egpu ability is what made me purchase this and try it. I love it. Its pretty amazing. The battery life is atrocious I will say. Keep that in mind. But overall with how I use this my personal experience is a pleasant one that exceeds the deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome but lacks battery life.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, battery life doesn't last long but amazing device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    WiFi concerns

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Device, also it runs great with even the toughest games. I would give it 5 stars but the WiFi continues to disconnect and it took me hours to find out a solution.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Cool handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console is good but battery is too short Games look really good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for Xbox owners

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is everything I’ve wanted for a while now I have full access to my Xbox gamepass library including PC exclusives All my games have had no trouble hitting the high fps numbers but I tend to be satisfied with a smooth 60fps for everything in order to save battery life. I’ve managed to get almost 2 hours of battery running it at that between multiple games

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Definitely worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this but the only issue I’ve run into was the sd card reader going bad but I didn’t really need the extra space so that’s not a deal breaker for me anyways. Windows on handheld didn’t take long to get used to either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST handheld on the market

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is the best handheld on the market. While Windows isn’t quite as smooth as SteamOS, this device FEELS amazing to play on and it allows me to play all of my Game Pass titles, Steam titles, and so much more. Definitely my best purchase this year.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Performance but bad reliability

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiny and good performance. Very good sound. SD card not work is well-known. However, I did not know it is not reliable. I used it as my major PC at home with everything connected (monitor, keyboard, xBox controller) I am not a heavy gamer. Most of time I use for Youtube. After 7-month use, one day it was on than went to bios forever, I have no choice but reinstall Windows After 7.5-month use, it suddenly made a bad sound, shut down and restarted in front of me. It was not because of any windows updates. It is an excellent-open-box item. OK, 15-months from manufacturing day maximum. Still short...... Good for everyday use, but I am not happy on its issues.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LSCC,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0493" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Recommend you buy, ONLY on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this handheld for my birthday and I think its decent, but after a software update from ASUS there has been a pretty annoying software bug. Whenever you use the Legacy Command Menu that was replaced by a new menu, and you open the menu to switch power options, it bugs the controls and switches between Desktop controls and Gamepad controls and it gets annoying when i'm unable to control my game. Second bug i have notice is when I play a game, at certain random intervals it would boot me to the home screen of Windows. This is only recommended at cheap prices or when on sale.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adam,

      Thank you for sharing your experience with the ROG Ally. We apologize for the inconvenience caused by the software bugs you encountered after the recent update. Your feedback is very valuable, and we will ensure it is passed along to our product team for review.

      In the meantime, we recommend the following troubleshooting steps in FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0620" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus