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Customer reviews

Rating 4.4 out of 5 stars with 9089 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 9,089 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hood option to handheld pc gaming especially for bethesda games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    The best handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality build, excellent performance, cool factor off the charts

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Nice hardware, living with Windows is the downside

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether I would recommend this or not is "it depends". Hardware is solid, fast, and works as advertised. Battery life is as expected (a few hours max on intense gaming, longer on lighter loads). It runs Windows though, and there is no escaping that. On the plus side that means it is compatible with a large set of saoftware. On the downside, it comes with the clunkiness of tryin to use Windows on a small screen device. It took about an hour before I could use it at all out of the box by the time it installed Windows updates, Asus updates, BIOS updates, etc. The times you have to break out of Asus Armory Crate, Steam, or Xbox apps and intertact with the Windows desktop are very painful. So.... Do I recommend it? If you are OK with Windows, and all that entails in terms of updates/management/upgrde/etc, then YES, If you are looking for a Switch-like handheld that you can always just pick up and play with no fuss, then NO. It will take more interaction, management, and administration than that.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JasonJoel,

      Thank you for your feedback on the ROG Ally, we truly appreciate you taking the time to let us know, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best portable gaming system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG Ally. I also own the SteamDeck, Nintendo Switch, and Legion GO, but I find the ROG Ally to be my favorite and go to device for playing games on the go or even when relaxing in bed. Because it runs Windows, everything runs on it. It handles AAA titles such as Hogwart's Legacy and Diablo IV just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tons of fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld computer for gaming as long as you take care of it it well worth the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer my kid loved it and uses it all the time she says its like a little computer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was in the box and the set up was super easy! My 9 year old had been playing roblox on a tablet that was super laggy and this does this trick without having her sit at a computer. She can play anywhere she wants!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, plugged in or not. Problem is the battery only lasts an hour to two depending on what you are playing, and you can count on it being finger-burning hot after about 15 minutes.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Marty,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018122-0201" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited about this device, it has a great screen played modern games decently. I ultimately returned the item, it had slow download rates. Another issue I had was the sleep/wake up and the built in control would not work and it would require a reboot.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0261" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good for casual use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome! So if you’re looking for something to play on the go definitely recommend. I was thinking of this or the steam handheld even the Aya Neo ultimately went with this due to the look and size and not disappointed. Should note I’m a hardcore gamer mostly got this for the airport on work trips so really will probably play 15-20 hours a month.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Definitely worth a first...and second look.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I really was weary about purchasing since I already had another device that I could play my games on my phone, but this thing knocks anything else out of the park. Setup was relatively easy and I took others comments and updated any software before I put it through it's paces. I haven't needed to do heavy configuring since I use it for moderate gaming and emulation. For the price, I don't think you can beat it.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Good for Gaming on the go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it a little late but only by a day or two of release. Out of the box had to reset because armory crate would not load. After windows reset everything was working fine. Assassin Creed Chronicle crashed system but looked it up and it’s a game issue. Watchdog two runs fine and AC Odyssey bench ran fine. Steam games ran fine. My only issue is low storage.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Made me forget about console gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since this was announced i was hesitant on buying one due to price & if id actually use it since I have a PS5. After about a month I forget half of the time I have a Ps5. I always have my Rog with me. It performs almost every game ive tried to play. Currently playing helldivers 2 check it out. Also the fact its functioning windows makes this my laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband. Had a couple issuses when getting it set up it didnt want to load my steam or xbox but after some youtube videos got it up and running. Works best connected to wifi but dont have a problem using it without. Planning on buying another for myself.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Recommended item

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good to be a portable pc, i can play games anywhere. Battery last around 2 hours depending on which game you play with which is pretty good for a pc, gaming laptops are about the same

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful but battery hungry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok this thing is powerful, and the XG port makes it worth it even more. This is now my mobile gaming system with an XG dock. It can even play VRChat through Oculus with the XG card. Diablo is running ad med to high in portable mode. Beef swith the system. Got to start this off with the battery life. Its fairly small at 2 hours. Next is windows sucks in tablet and portable mode though I manage windows tablets at my work it's still a pain to use.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    VRR 120 Screen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Persona 5 Royal on the go has been a treat to play on Ally. VRR screen makes the game play smooth with no tearing. Ally is better than Legion Go and Claw! If only Ally has an OLED screen, then it would be perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pc gaming at is best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming system for on the gaming are around the house

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the rog ally! I cant believe 1080p gaming in a handheld natively is now possible. The 120hz display is actually grest looking and the colors are great. Now since this is the first major handheld pc somethings on windows needs smoothed out but thats microsoft to figure out. Easy to upgrade store i already have 3tbs of storage plenty enough for on the go. Nice to know if i wanted to make it my dedicated gaming pc i could with the xg mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for gaming on the go! The screen is bright and vibrant and the controls are very responsive.

    I would recommend this to a friend