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Customer reviews

Rating 4.4 out of 5 stars with 9089 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 9,089 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So sweet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this, after moving back to the states I was without a computer and really missed gaming. This unit allows me to do basic every day tasks and play all my games!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Will Get Better In Time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting for this device for sometime after using the SteamDeck for roughly a year and a bit disappointed. Design: 4/5; its a beautiful device and love the button placement on the front, however, the buttons on the back are a bit awkward and can be accidentally hit. Ergonomics: 2/5; This is where the disappointment begins, I saw that ROG went through multiple different molds to find the best one and the grips on this device do not stick out enough to make it comfortable. Don't get me wrong, its light in the hands but holding for long periods of time just does not feel comfortable Software: a few issues that degraded performance after bios updates but it will be fixed overtime so I'm not going to rate this portion BUT there are some issues. Overall, its a step in the right direction but not the flawless execution that many waited around for and was expecting. This would be a 5/5 if the grips were done correct.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MrJay,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any questions, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this thing. It completely replaced my desk top, wish handheld could reasonablt have more power but for what it is works great. Played all of cyberpunk and it's dlc on it both as a handheld and docked to a TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 1 out of 5 stars

    Terrible customer service at Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the rog ally on july 2nd 2025. 2 weeks later 2 days after my return period ended they lowered its price by 150 dollars. I called the store and they refused to do anything to make it right for me. Also my ROG has killed 2 SD cards alrdy with its SD car slot issue. Great machine besides the SD issue and I would recommend never shopping at Best Buy as they refuse to budge on 2 days beyond the return period to match there huge price reduction. I will be solely doing amazon going forward even tho i have a BBY CC. I will not be shopping at this horrible store with zero customer service

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear TonyH,

      Thank you for your comment.

      We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last. If you are experiencing issues with the card reader, we recommend you send the ROG Ally in for service to determine if the card reader is faulty so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.


      Regards,


      Rodel

      ASUS Customer Loyalty Asus

  • Cons mentioned:
    Battery life, Sd card reader

    Rated 3 out of 5 stars

    Interesting Device, needs more time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very interesting device, but ended up returning. Had issues with SD card working properly. Battery also wasn't great. If I'm going to have to keep it plugged in, I might as well use my gaming desktop. I believe after a few updates, this could be a great device.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sharpeone,

      We regret to learn that you had to return the ROG Ally due to the issues you were experiencing. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0106" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so i can have an alternative to the stram deck if i want to play some windows based videogames. And its been surprisingly a very good experience so far! I had a few hiccups when i was doing the out of box setup with windows and the fingerprint scanner being weird but other than that its a very strong handheld pc!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no problems run quick for a small system love taking it out of town definitely recommend to others

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great! Price! For what your paying for !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, just dont put in a micro SD card in that bad boy/girl just yet due to it frying it. Love how easy it is to upgrade the storage and overall i really like it enough to gifted my steam deck out ( wife made me ) since my wife got me this for my birthday extra accessories included with the birthday package ^_^d *yay*

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Truly Amazing Times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you follow the instructions from ASUS about updating drivers, this thing runs like dream. It's literally like having a portable Xbox/PlayStation. I've run the absolute gambit against it, from Magic Arena, to Halo Infinite, and Starfield this thing eats it up. The 3D sound is crisp, loud and truly a MUST have experience that makes the games feel that much more immersive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Msi claw ultra 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is actually better than my MSI Claw. This device does not heat up. I use my sd card and had no problem with it. I had this device for at least a month now. The whole device does not over heat. Only the charger adapter heats up when the device is 50 percent. It is super fast charging for me. Battery life is good for at least 2 hours. Msi claw i own battery life sucks is probably from amazon i got it from the seller. I would recommend rog ally z1 extreme to people that has low budget. My advice is wait till they have a sale for 400 dollars it is worth buying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Top 3 Handheld PCs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best handheld gaming PCs available. Top 3. Although it’s not plug and play like the switch it does have some advantages over it. You get a full windows handheld PC in which you can install emulators and play basically any game you want. Just takes a little tinkering.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Loving It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been loving my Ally since I got it. The screen is absolutely beautiful and it’s powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. I can play all the games anywhere I want. I recommend this product.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    SD card slot failure common

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is great. I had the SD card error which sucks. Doesn’t work any more. SD card slot lasted about 8 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The absolute best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly the best gaming experience. I play ck3 and stellaris on the couch while my girlfriend watches her shows and the dogs lay around loving it. Works great with headphones and the clarity and response is perfect. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent portable PC gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never been much of a PC gamer as I've been intimated by building my own rig. I've wanted to buy a Steam Deck but most of the games I want to play are Windows only and this handheld PC fits my need. Very powerful for a portable and quite intuitive as far as accessing games library because of Asus Armory Crate. I'm sure the experience will only get better at more updates and optimizations are created for this platform.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1080p power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right now one of the best windows handheld. It was quiet before the update but still the quietest windows handheld by far. Not the best ergonomics but not the worst. The textured plastic helps your grip, but it feels cheap. You can't compare this to a steam deck when you think about this 1080p screen and the power to match.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It’s pretty good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good it has its bugs but nothing too big to handle but the battery sucks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Impressed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed on how good this runs AAA titles. If you want max frames getting the XG Mobile egpu is the way to go. But, if you dont mind 50-90 fps on some games its perfect. Im definitely happy with the purchase, very impressed. Only reason its bot 5 star for ne is cause of the frames.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a time to be alive.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my SD card reader fail? Yes. Do I care? Not really! I was able to swap in a 2240 SSD into this thing (with instructions from Asus!) and have been PC gaming for the first time in years. I have played all sorts of games on this thing, from AAA titles, to emulators, to indie hits on steam I can't get on my consoles. And, PC Gamepass on this thing is a game changer. I love it.

    I would recommend this to a friend