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Customer reviews

Rating 4.4 out of 5 stars with 9089 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 9,089 reviews
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this handheld. I've played a large variety of games and the quality is amazing. Very few crashes, but I'd suspect the ones that occur are from the games (Starfield). 4 stars because I like to play on the top performance mode and I have to keep it plugged in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile Powerhouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with my new ROG Ally. I debated whether to give it 4 or 5 stars due to some of the software and OS issues you are bound to experience, but overall, even with the issues, I appreciate the versatility of the device. Also, I upgraded the storage immediately. Mine now has 2TB internal and 1TB microSD. What an amazing device, especially considering where I started this gaming journey (Atari 2600).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Alley

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very surprised by the performance of this little device. Great for portable gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome little thing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Played diablo 4 like a champ! I love the ability to play anywhere, who need a laptop anymore

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG Ally is a beast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first PC handheld and it is a beast! The only concern I. Have is the battery as games like Diablo lasts for an hour or so. I play Performance so that’s probably why it’s draining but aside from that I’ve been satisfied. Main reason for getting this is to be able to be mobile and have access to games my friends play on PC.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a ps5 and xbox series x and havent boot them up since i got the ally ... the ps5 and xbox look better graphics wise but on a 7 inch display it looks good . Besides the portability of the device is what won me over . I have kids so its hard to get playing time . Im able to finish my video games really fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good experience on this Device, it’s really worth to have it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    What I've been waiting for

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where was this device four years ago? As an owner of several portable gaming systems I am very impressed with the devices power and portability. As a long-time surface owner I am impressed with its usefulness and versatility. As a desktop gamer, when paired with the XG Mobile I'm wondering if I can finally have just a single computer. This is not what I expected to get out of a $700 purchase. It's much MUCH better.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    great buy for travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    probably one of the best handheld consoles ive used in a while. crystal clear clarity with easy reach to all the buttons. does get a bit hot after a bit but its to be expected when youre gaming on essentially a handheld computer. ive been playing on this for about 2 months and havent come across any major issues yet.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Fantastic but not PERFECT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was almost a 5 star review BUT, I was a victim of the micro SD card debacle. Fried my 1tb micro sd card. So that hurt, BUT Asus seems to be attempting to replace the faulty devices as well as the MicroSD cards so it’s not all bad. Outside of this issue. I love the Ally. Haven’t touched my steam deck since I got this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    To go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to go gaming. By far the most advanced handheld i purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Better than expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing handles games much better than expected. Really enjoy it for Elite Dangerous, Euro Truck Simulator, and a few others. Docked one star for only one USB port.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    ROG HOG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it all, does it well. Watch out, might melt your micro SD card. “Oops” —ASUS

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Rog Ally Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hand held gaming device when im on the go. It has the power of a PC and portability thats better than a laptop. I love this for when i have some time before classes when im bored. The overheating problem isnt too bad either. Overall great console.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Excellent handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a gret device . Excellent speakers,screen. . My only issues was with windows i got it really early on and couldn’t put up with a lot of crashes . Now that i see on sale for 599$ i think is a better deal because you definitely need to upgrade the ssd . And get a good carrier case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of Power in a little console!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me 5 months to commit to buying this thing. I have zero regrets after buying. Sucks it has to be plugged in most of the time when playing higher quality games, but serves its purpose just right otherwise. Gets a little heavy on the wrists after extended use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little thing! The battery life for handheld doesn’t last very long, but I mostly use it hooked up to my TV. I recommend buying more storage space.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Good, but not for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great if you’re looking for a handheld with a full windows operating system. If you’re looking for just a gaming handheld there’s better options. The battery life on the ally is poor and it gets really hot.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Casey,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0372" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First handheld device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it good performance and amazing graphics ! This is my first expierence in the handheld such a good buy!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great device for pc gaming on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a good device if you're just used to Windows OS. I had the steam deck to and its great too but, it is a lot easier to play games on the ROG Ally than it is on the deck, less configurations you gotta do. Just wished the sd card wasn't an issue but you can easily upgrade it to a 2tb ssd.

    I would recommend this to a friend