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Customer reviews

Rating 4.4 out of 5 stars with 9090 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 9,090 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it when i go in the train or long trips the only thing i dont like the battery it doesnt last long enough so i had to buy a powerbank just for that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade over steam deck for sure

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a steam deck i think this was quite the upgrade. Better display and more processing power for sure. A little sleeker as well. Comes with the quirks of a windows pc but that was expected. The deck was like a console but not powerful enough. Streamlined but not ready for as much heavy lifting.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    ROG ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product one of a kind Easy and convient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device was amazing. Works very well. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome device, but tailor your expectations...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great PC Handheld! Plays most of my library with ease, and has a lot of customizable options to work and tinker your games to what you want. Keep expectations in check though: This thing has a 120Hz refresh rate, but not every game will run at 120Hz max settings. It's a portable after all, don't expect monster level PC levels of performance here.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Excellent handheld gaming PC

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portability, features, ease of use. Good performance despite small size.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best portable pc!, I can play every game I want!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Deal, Best Buy..no pun intended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic open box "Good". i don't see any blemishes, works great, like new. this is a good alternative to my Steam deck. i haven't used the sd card slot so i don't know if the issue with this is present. i would say i hit the open box jackpot

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation, Storage capacity

    Rated 3 out of 5 stars

    Not worth the $

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely slow to load. Literally hours with Stanfield. Storage is VERY limited and expanding it is almost as much ss the unit itself. Runs Very Hot too if sitting in lap. Returned. Good idea. Not readt yet.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gator,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and for the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for ROG Ally in the future that will improve overall system performance and stability. We understand that you have returned the unit, but we will forward your feedback to the Product team for review.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0320" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It’s not a Steam Deck killer. It doesn’t need to b

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essential for gaming on the go. While Windows can’t hold a candle to Steam OS when it comes to handhelds, what it lacks in usability and features it makes up for in compatibility. With Windows you can essentially run anything. The Ally has the horsepower to push past Windows deficits and makes for a great little gaming machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, everything is great. Could have better battery life but not bad

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good for playing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good for playing. The battery is short but it’s ok you can use a power bank.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the mobility and can run any game with good frames. 10/10 recommends

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who needs a gaming PC when you have this bad boy. I get more wins in Fortnite on this than I do with my PC.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    8/10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great and i really love it. But i do wish the battery could last a little longer. You get about a hour and a half of battery life before your desperatley needing to rush and plug it in. You can play with it plugged in but its not very convient when your traveling. Overall great product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything i wanted!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a handheld PC, not a handheld game console. With that said it may not be for everyone. If you have a gaming PC then yuu are accustomed to the challenges that come with Windows. If your use to console your better off with a Steam Deck or Switch. This requires alot of uodates, tweaks, and patience. All of which i am familiar with.it is a power house of a system. Exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rob alie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful devise I use it daily the game play on it is very good and the graphics are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The future is now

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can play gta 5 at 1080p with 60+ fps. That is insane. I used to dream of a device like this growing up. Spiderman runs awesome on this epically with frame generation on?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A Full gaming PC in the Palm of your hand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY ACTUALLY DID IT! Does it give you 4k 60 FPS Untra settings on every game? No! Does it give you 1080p great framerates and good-great settings? ABSOLUTELY! THIS THING ROCKS!! I plopped in a 2TB m.2 NVME drive and have every game i could want on it! SERIOUSLY, this thing is awesome!! Buy it, you will not be dissapointed!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery sucks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery will drain fast but other wise it runs games fast and smoothly if you leave it plugged in.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jonathan,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0533" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4 Asus