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Customer reviews

Rating 4.4 out of 5 stars with 9090 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 9,090 reviews
  • Rated 4 out of 5 stars

    Recommended at a cheaper price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it wasnt for all the windows stuff you have to do itll be highly recommended but its like having a tiny laptop that you really cant do much laptop stuff because its small.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting to get into PC gaming for a while and the ROG Ally offers a nice solution since I don’t have the space for a full-blown PC setup in my house.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Its just the battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked so much and is great but the battery is so bad, I mean in the performance moyd in gta v with high graphics in 720p its like a hour and a half maybe two for me its enough, I just write this because some dudes want to have Best graphics in 1080p an the still want more than a 2 hours of game bruh.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Bang for your buck 10 out of 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great, can run any of the games i play and very easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Fantastic Device Hindered by Battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the device itself. Feels great in the hands, buttons feel substantial and the touch screen was nice and responsive. Ran games super great at max settings for the device, and having the option for all the various launchers AND Gamepass is a huge plus. I just couldn’t reconcile with the battery life and the necessity to buy external battery power to carry around with it and be tethered to. Battery life at max settings is around 90 minutes, so if youre truly being mobile and playing on a road trip/flight, be prepared to have an outlet nearby to be tethered to. Fantastic device but I just don’t think batteries are where they need to be for the experience this device is capable of providing.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DHill,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0360" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    PC not a Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a console. It's a PC, it's a wonderful product just way overpowered to be called a console

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JamesB,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize for any confusion regarding its classification as a console versus a PC. We are pleased to hear that you find it a powerful and capable product, and we appreciate your perspective on its positioning.

      Your feedback will be passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0628" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Powerful machine but QC holding it back

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this device can pretty much play any game without issue and has a 120hz 1080p screen. I can look past Armoury Crate bugs and the fact that Windows is not optimized for handheld devices (yet), but the lack of quality control concerns me. I exchanged my first one already due to RGB issues that may have been with the software, and I’m leaning towards exchanging my replacement because of the fans. Some coil whine I can tolerate, but the one I have now almost makes a different type of crackling noise. I would expect better quality for a $700 device.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear jbju211,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please know that ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. Should you need assistance sending the unit in for warranty service, you can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The Rog Ally is amazing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best device I’ve ever bought. Does it all, is comfortable, portable, and fun.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Price change/battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, I had to buy a backup battery. The device only lasts 1 1/2 hours.. they made a new one and I bought this one full priced.. 2 months later it dropped on price 150 dollars and now I want the new one

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Need a windows gaming mode,

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice little portable gaming pc. Battery life is nowhere close to the steam deck and it also lacks the console like features of the steam deck. This will be an excellent devices if windows updates the OS to include a handheld gaming mode.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving every second. This device is a beast. Elden Ring, Horizon Zero Dawn, Gears of War. Everything runs and looks so great on this. Ive been recommending this device to my streaming community ever since i got it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    perfect solution

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is such a cute handheld gaming computer! i specifically bought this so that i could download an emulator and play all of my old gamecube games i no longer have. i definitely think its an investment that will keep me busy for a while

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Only downside is battery. Games look great and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Portable gaming at its best!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is absolutely amazing when it comes to portable pc performance. Havent had a single issue with any game ive tried to run on it. I can even install my remote play and ps+ apps to play games from my ps5/ps+ subscription. Having a full Windows OS opens up much more possibilities than the Steamdeck. 10/10 purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better perfomance than a steam deck, propietary external gpu port is a dissapointment (the rog external gpu is crazy expensive) defied the purpose of more graphic capacity, you cpuld easily buy a gaming laptop for the price of their gpu, but good sytem after all updates so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First intro to pc gaming from a controller player

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the extreme version from the store floor and it has been absolutely running amazing. I think that it was tinkered with to be optimized at first and it has run literally amazing. Best purchase I’ve made and will get an XG mobile 3080 to consistently run high settings in apex locked at a consistent fps. This thing is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got an amazing deal at such a great time ! My husband really wanted this system for a while and luckily has been the best thing ever for all his gaming needs and wants. Highly recommend if you’re interested in looking into handheld game console that’s like a PC system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exxcellent product, excellent condition as advertised, and excellent customer service from Best Buy. The price was right too! This thing is seriously powerful enough to play AAA games at medium settings at 60FPS and is a dream come true in order to use it as a handheld, or plug it into a dock and tv and use it as an everyday computer.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Excellent mobile gaming device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent gaming device! I love that you can access XBOX and PC games without issue. There is a slight delay when playing PS games remotely but its a small price to play from anywhere. Very impressed. I also recommend you upgrade the hard drive to 1TB so best performance.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good potential

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great for someone who knowe about computers and how to tune their settings. It would be a 5 stars if it had better battery life

    I would recommend this to a friend