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Customer reviews

Rating 4.4 out of 5 stars with 9090 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 9,090 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best purchase I've made in a while. I use this constantly, and everything works out of the box without having to do anything crazy in the settings or to the device to make it decent.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good device, battery could be better, by default only a 2230 m.2 slot but there are 2280 adapters out there, needs more ram than 16gb, and an oled wouldve been nice, but would get it again regardless

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance but chose some other console for my gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best handhelds I've had. I've had a couple of minor hiccups but I've just sent it in and Asus fixed the problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Fire

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest portable pc and works really well perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great hardware held back by mediocre software

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good handheld pc that's more powerful than the steam deck with a surprisingly solid build quality. The main thing holding it back is buggy software and general os bugs from Windows running on a handheld. But I'd assume most people buying this are aware of the potential windows issues.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my first time writing a product review on bestbuy, it's really a memorable experience, Rog ally is a product worth buying, if you are a person who likes to play games and move constantly then here is the handheld game console of the year for you to buy. no words can describe it. What are you waiting for, go to the nearest bestbuy store and get one

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Good product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld pc , I’m loving it I take it with me everywhere I go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Steam Deck or Rog Ally?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a Steam Deck, sell it on Ebay and get a Rog Ally. Rog Ally is a powerful gaming PC on the palm of your hand. I bought an open box with a defective SD card reader and returned it. Bought a brand new one and I am so happy with it. Since this is a Windows 11, you will need to tweak. Go to Youtube video and you will have your Rog Ally runni g in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Simple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Play everything I want, easy to use, looks good 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Good unit for on the go gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally feels good in hand and the speakers are the best of all the current handheld gaming PC systems. I also like that the power button has a fingerprint reader. It just would have been nice to have a trackpad like the Deck and Legion Go have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld comp.Way better than the Stream Deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the switch or stream deck. The power of this thing is crazy. Plays call of duty modern warfare 2 and the multiplayer with out any issues. Plays GTA 5 with out lagging or freezing. Can easily play xbox game pass on this. Haven’t found a game that runs slow on this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great device runs smoothly on the go gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, quality is very good and can run most games as well as a PC.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    gas

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super nice screen, can play all the games i want with good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Great if you know windows

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IMO this is better than steam deck as it can do and play more games. I personally have not had any problems running anything that has controller support. As long as you understand windows and understand this is not a console but is a full pc you will have a great time with the Ally

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Better than the steam deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the steam deck, and it struggled to play the games that were verified and was very choppy. I picked up the extreme model of the ally and with the higher ram and better cpu it plays all the games I enjoy very well. Also its a very customizable device. If you want a good portable gaming device this is a really good one.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Good for what it does (portability)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful but does struggle with triple a games COD runs ok resident evil runs ok forza a runs ok if what your looking for is some fun on the go then yes by all means grab one but if you like high end graphics and great visuals grab a gaming laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not a bad buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty great device for those who would like to start in the handheld gaming space. Easy to open up to swap the SSD and the new Xbox overlay works perfectly. Good deal for refurbished product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best of 2023

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with my experience with the ROG Ally. The fact that it runs on Windows 11 on top of good hardware not only makes it a fantastic handheld but also a potentially very competent desktop replacement. Especially, if you get the (very pricey) XG Mobile. With easy compatibility across multiple platforms, this is easily the best handheld of 2023 so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Good handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a very good handheld, handles a lot of titles on different low/medium settings. Its currently RMA'd because the SD card reader went bad on it, which is a common issue.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DeeNelz,
      We apologize for the inconvenience you have encountered with your product. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.
      To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.
      Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2306018106-0418.
      Thank you for choosing ASUS!
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus