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Customer reviews

Rating 4.4 out of 5 stars with 9091 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 9,091 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Rog Ally Z1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs fantastic. Playing modern games with decent fps and settings. Emulation is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it for the convenience to play AAA titles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device and saved another $100 or so by getting an open box version. The console was in excellent condition, just as advertised. Easy purchase and pick up options. Highly recommend for anyone looking to play AAA PC games on the couch or in bed without hogging the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bang for ypur buck AAA gaming.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is perfect size easy to hold onto the ergonomics are perfect on this device. AAA gaming is no issue and battery life is alright. Pair this with the asus adapter and you can hdmi out with ease.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 2 out of 5 stars

    Nothing but problems.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device about 6 months ago. I use it on my off days from work and I enjoyed it when i played. I am never rough on my devices, i buy cases, screen protectors, bumper protectors, etc. But this device is waaay to expensive for all the problems ive had. On day 1, something was already loose in the top left trigger and an audible rattle was present. Got that fixed. Then i decided to buy an SD card for the device and it worked great until the SD card reader stopped working and would no longer work. Figured it may have been a bios issue or a software issue. I updated the bios and got my ally working again, including the SD card reader. I then installed all my games and got my device ready for a trip. I played with the ally and all my games for several days leading up to my trip with zero issues. Then the day of my trip, my ally wouldnt turn on. I tried charging it, using the included charger and many different chargers and nothing happened. No power at all. I was reading on the asus forums and apparently, these issues are very common. They posted various tips and tricks to help get my ally back to life, including: holding the power button and all various button combos for 30 secs, nothing. I opened the back and disconnected the battery to let everything just, reset.. nothing. The device was completely dead for no reason at all. Its very infuriating that a device this expensive would have so many issues. Issues that shouldnt even be a problem, like the SD card reader not working?? How long have we had SD cards?? Lemme tell you, long enough to where issues like this should not happen. Then for the device to just be dead for no reason at all after me using it just hours before? C'mon. Its completely unacceptable. Luckily i got the 3 year warranty on the device. But im out 300$ for the warranty now. Waste of time and money. Ill be upgrading to either the oled steam deck or the lenovo go.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LifeOfDerp,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, these are random problems you have experienced with the ROG Ally. ASUS provides warranty coverage for the product, we recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.


      If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    A nice handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Compared to having the Steam deck this blows it out of the water. Screen, power, and aesthetics. Be mindful that since it's a new product, there are some issues you will face. Like currently the mSD card reader issue frying mSD cards, but if you're not going to use an mSD card or don't care. Buy this handheld.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent handheld console experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike any other handheld consoles the whopping 120Hz refresh rate makes this product a no brainer when it comes to buy it. The only downside is battery life, but if you know your way around it it’s no problem because with 15w of power instead of 25 and a external powerbank you can get 3-4 of constant gameplay.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews and first-hand accounts of the ROG Ally having issues with the SD Card reader, and purchasing/returning two open-box handhelds that has that I decided to buy it again once it went on sale. Been playing on it for a couple of hours a week and compared to before, the updates have helped with the overheating and keeping the SD card reader from burning out. I like the ergonomics of it and smaller size than the Steam Deck. I'll update this if anything pops up in long-term usage.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    IT'S PERFECT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great portable gaming PC, being able to play games like Cyberpunk 2077, Jedi Survival, Starfield, Forza Horizon 5, Hogwarts Legacy among many other AAA games on the go natively is just amazing, also its just perfect for emulation, you won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    PC Power in a handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from console gaming, this required a little setup and getting used to Windows, but it exceeded my expectations on user experience and performance. Steam, xbox gamepass all work great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any worries you have about buying this device go out the window immediately, it’s simple to use and so many YouTube videos to help guide you and if you’re ever having any gameplay issues you do a few tweaks and problem solved

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Good handled Console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handled. I like it. Stuning screen. Good fps.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Fantastastic if you know your way around windows

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: portability, adaptability, power, windows 11. Cons: battery, only 1 usb c, upgrades, wondows 11. If you dont understand why i put window 11 for both then you might not want to get the device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun powerful Handheld for advanced users

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my Ally and took my time to set it up. It is a powerul device and i connected the 6850 XG Mobile - WOW - this is a powerful machine and exceeds the PS5 and XBOX Series X. There are a lot of updates to complete so patience is important. Once it is fully updated the experience is great. This replaced all my consoles

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for the sale price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's cool just wish it had better battery life and more power

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Gaming as a truck driver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a truck driver I absolutely love this thing. I’m constantly on the go and on the move and rarely am home. With this I no longer have to struggle with bringing my counsel back and fourth to my truck. This I just toss it in my bag and can play the games that I play with ease!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My unit had no problems except for the static noise issue. Software experience was rough at lunch but has been slowly improving. Takes quite a while to set up and get used to it , but its worth it for someone who wants to play PC games on the go.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not worth-it for multiplayer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cool concept but the battery drains within an hour, the download speeds are terrible, it doesn’t work with every game. The games I can play with it are nice but don’t buy it for multiplayer games like I thought I could. Single player games are key.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Matthew J,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience this has caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.

      Based on the issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0579" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      How to update BIOS in Windows -  https://www.asus.com/support/faq/1008276/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely Love It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. I have not found a game that it can not run yet. Runs Genshin Impact wonderfully and Payday is a joy to play as well as Binding of Isaac and many others. Well worth my money. Not to mention the looks of it. When I am out and about, the number one thing people say is "What is that, it looks sick"

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You won’t regret buying the open box!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent if you have computer knowledge. I bought an open box for 150 off and it was like new, this thing is amazing. Took some messing around setup was probably an hour after updates and everything. Highly recommend this open box deal to anyone that wants one but doesn’t wanna spend 700

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good for portable pc gaming

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this but it’s not something anyone needs. Works well in its use case and I’m happy with it. Looking forward to the x and all future improvements.

    I would recommend this to a friend