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Customer reviews

Rating 4.4 out of 5 stars with 9091 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 9,091 reviews
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use. Asus software takes a bit to learn. I haven’t found a game that won’t run on it yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me. I can see someone who is not familiar with Windows 11 having issues setting up or dialing in. But for me, i have no issues getting into the weeds with Windows 11 and Armory Crate. In the end, I love the product and how it performs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome hand held

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will see positive and negative reviews on this item. But coming from over 30 hours of game play on it I can tell you I’m my opinion this thing is amazing. Plays titles live call of duty madden rust with ease. No hassle to setup either and no hoops to go through to try to get stuff to play like on steam deck

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great Device

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid device however during use it can be difficult to use the keyboard. Overall worth it’s price tag if you’re looking for a small portable gaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld experience for AAA gaming/windows

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays every AAA game very well. Best of all, you can lower the resolution (since the display is so small) or enable FSR and you can't even tell really unless you are looking closely. Boots up in seconds and can load into a game within a minute or two from booting up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    would recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A windows 11 machine for the kids starter computer, gaming and built in controls. plays alot of the games my kids play. fortnite, roblox

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Not all is perfect under the hood of the Ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive device for the money. Don’t get me wrong you can get a lot more function out of a pc at this price point but as far as handhelds go this thing is very powerful. The reason I can’t give it 5 stars is QC. I’ve had fan wine and more recently my SD card slot has fried (as most people with these units have experienced). I’m hoping to return this unit under the manufacturers warranty and purchase something else. If you have money to blow and don’t care about those issues it’s a great unit. However I’m going to be searching for something with more longevity even at the cost of performance.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the performance issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      Before returning the device, we recommend following the steps in the FAQ below to troubleshoot the issue.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0275" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166 Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is honestly one of the best on the market for its price!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It's what you wanted as a kid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For most, there are a few things you need to learn to get a handle of this device. Though when you do, this machine is capable of whatever you want. I hope ROG keeps at it with updates and hope more people hope on the PC handheld train!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend for travelers.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Runs all gam well and allows for me to play games while traveling to kill time and make traveling more enjoyable.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery not big enough. Need to be plugged in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device too battery does not last long , has power but need to be connected to power cord to really enjoy gaming

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jamario M,

      We sincerely apologize for the inconvenience you're experiencing with your ROG Ally’s battery performance. We understand how important a reliable gaming experience is, especially on the go.

      To help improve the battery life, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0615" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Open box item in perfect condition. The only issue I have is Armoury Crate isn't the best software but it gets the jobs done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best handheld PC, period.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing. Pretty much runs everything I throw at it at 1080p 60+ fps with some tweaking. Been playing red dead redemption 2 and FF7 remake for a second run and it’s been absolutely epic to play on a handheld. Completely new experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good it works it’s nice to have when you can’t use your pc

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Awesome if you’re always on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a steam deck. This is a full windows pc, so setup isn’t as easy as a steam deck but the capability is far greater. Plug it into a dock and you have a mobile gaming handheld that can do all of your normal pc task

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No Grip Required

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is not the most user friendly, especially if you're a life-long console player, but I think this area will improve as users become more educated and as Asus continues updating. The analog sticks are looser than I like, but I've already gotten used to it. I'm happy with all other controls and like circular d-pads in general. I don't write reviews, but the #1 reason why I wanted to write this one is because I have rarely owned a handheld where I didn't need a grip. This is one of the most comfortable out-of-box hardware designs I've ever experienced, and I have lots of classic and modern handhelds. The neo geo pocket might be on this level, but no mainstream modern handheld compares. At first glance, it looks like the sharp edges may cut into your palm, but it looks much sharper than it feels (hard to explain).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld out right now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld system reall no complaints. If you are running some of the more intense games it does get a little glitchy but with a handheld thats kinda expected. Would buy again. So far ive played jedi survivor, need for speed and madden all ran excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the steam deck interms of everything. The controlls for surfing the web is like using a phone and not to mention how easy it is to just download a game launch it and switch to controller mode. All the reviewers on youtube who say windows sucks are just a bunch of nerds looking at 4 fps difference

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld Steam Deck Competitor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying this device. Plays AAA games without a hitch when you tweak the settings and set your TDP manually. Have had a few issues - mostly windows related - but youtube helped me clear those up and find an 18W TDP that is a good compromise of performance and battery. Overall a win in my book.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing! Finally some Tech worth buying.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between the Ally and the Steam deck. I'm glad I chose the Ally. It's amazing and so fun to game on and tinker with. It's a full on windows 11 pc in your hand that can play any AAA title with ease. Next upgrade will be a larger SSD and a better travel case. I'm not a huge fan of the official Rog one.

    I would recommend this to a friend