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Customer reviews

Rating 4.4 out of 5 stars with 9091 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 9,091 reviews
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great step up from the Steam Deck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill be traveling for a while so this is exactly what I needed in a step up over the steam deck. The screen is SO much better than the deck, and ill really appreciate that as I go. I'd say that if you didnt care about the slight perfromance gain / screen and currently have a Deck you should probably stick with that

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ally 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it but I didn’t I was considering buying this or a steam deck and I went with this and it’s kind of letdown I bought it open box I don’t know if that’s the reason but it was a little slow paying that much money and it was slow I was a little disappointed so I returned it I’m just gonna get to steam deck

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bubba,

      Thank you for sharing your experience with the ROG Ally. We’re sorry to hear that the performance did not meet your expectations and apologize for the disappointment this has caused. Your feedback is appreciated and will be passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0629" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is so much better than the Steam Deck! You can do everything on the go as you would your computer. Only draw back is short battery life when AAA gaming. I bought an Anker portable power bank which certainly helps. Wouldn't sell this for anything, Or at least until the Ally 2 comes out.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Steam Deck Killer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing portable PC/gaming system. I own the steam deck and this system is miles and miles above it. The screen looks so much better 30 watt tdp allows me to play recent AAA games on it. I will be selling my steam deck shortly. The only thing is typical widows issues but you get used to them fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love This Product :)

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first gaming handheld console I had the pleasure of being able to purchase. The gaming quality is to die for. You can even turn it into a mini pc setup!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld device for traveling or home usage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great handheld device!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld for gaming! Just wish the micro sd port didn’t kill my sd cards. Other than some minor tweaks and issues, this thing is great.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Gamepass machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device!! Exceeded all expectations. The only gripe I have is the sd card reader. I really hope mine doesn’t fry my card. Gets very hot in that area, would recommend ssd upgrade over using sd cards!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG ALLY is my ALLY!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally is indeed, my ALLY! This blows the Steam Deck out of the water with it's ease of being able to play any video game that can be played on PC. No learning curve if you're familiar with PC gaming. Use this every week while traveling and it's the best thing I've purchased!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Great portable first gen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for Fortnite as a handheld gaming pc. Gets hot and to get decent fps to play at least 60fps consistently. In the end the battery life was only 1hr and for the money just not worth it.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear disneynick,

      We appreciate your feedback on the ROG Ally. Please note that there will be future updates that will improve overall system stability and performance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0040" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld Gaming Device Hands Down!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal! It's a new device. Most of the issues are windows issues as well. I believe things will get better overall with this handheld. This has replaced my consoles already. People talk about the battery life as well. Someone said the fastest car is not going to have the best gas mileage! Remember that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Console of the year

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen / picture quality is amazing. Smooth gaming experience Sounds great Runs windows which can be a plus or minus depending on the user and their knowledge of how to use windows. This is a full blown mini gaming PC. If you don't wanna use the built in controller buy a dock and connect it to your tv and use a Regular gaming controller Asus makes one for this. It doesn't have to be used as a handheld, you can use the included little dock and just use it to watch Netflix, YouTube etc. This isn't a console for kids. This is an adult console, meaning you have to read instructions on screen and follow directions, some games you may have to map your own buttons, so not for kids plus it has full windows so theirs that. Mature older teen 16+ sure great gift. So while it may look like a Nintendo Switch I would definitely not recommend this for younger kids or anyone that does not intend to put in the work with windows updates, and navigating, installing all of the gaming services. You can also upgrade the internal SSD if the included 512 isn't enough for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Great Potential, but HORRENDOUS initial setup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me preface this with, for standard users, this is not ideal or streamlined to setup. Asus has MANY bugs to work out. Upon initial setup, I couldn't get past OOBE for windows when trying to unit the password for my WiFi. Why? Because the onscreen keyboard didnt populate, as is common. You can force it up by holding tye rear bumper buttons and. Pushing up on rhe Dpad simultaneously, but i had to google that answer. Or you can connect it to a dock and external KB/Mouse and workaround it. Either way, highly annoying and terrible programming from Asus. Then, Armoury Crate continued to crash wanna pop up black acreens subsequently during setup. Overall, i spent 3 hours doing setup, and I'm a power user in Windows. I can only imagine how long it would take a normal user, or how many people just returned it. Likely why there are are a TON of openbox offerings in my locale now. Add in that PS Remote play isnt natively compatible and you gave to install Chiaki or otgerwise, and its a high fidget device that is definitely not ready for the general public. That being said, once you do get it all set, it looks great and plays well across PC games, Xbox, and even streaming. The lack of trackpads is annoying, but battery life is decent, and it is much more powerful than steamdecks top model in comparison.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AtomAnt,

      It's unfortunate to hear you're not completely satisfied with your ROG Ally. I'll be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic handheld PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting through the initial Windows set up and updating The machine, the GPU and Core armory this machine handles all my games like a champ. the higher resolution than other handhelds is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Its amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good product. I think it still has a lot to figure out especially the out of box setup. However, it will run anything you throw at it and with the new bios update it runs with maximum performace. I have never owned a steam deck but this is a great alternative in my opnion if you have the cash for it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Best buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best purchase I loved my console, probably with another one in the future

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    9 years.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first gaming system I’ve bought since the white xbox one sunset overdrive in 2014.. This is a great device. I feel like it has some software issues for sure that will be eventually worked out. Good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! It is a beautiful and amazing piece of technology. I really enjoy playing any game wherever I like

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld for gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! The performance is great. I play games like RDR2, Cyberpunk 2077, and many more. I also use it for emulation (including yuzu) which works wonderfully. The internal gyro is compatible with motion controls which is cool.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent steam deck competition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Super fast and powerful compared to steam deck

    I would recommend this to a friend