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Customer reviews

Rating 4.4 out of 5 stars with 9091 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 9,091 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Outstanding PC handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the Lenovo legion go but the screen died and has to return it. So I went back to the ally, my only complaint is the battery life but it's manageable with portable power bank. I love this device; I don't mind windows at all and I manage fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! This far exceeded my expectations. Better than the rest.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Ally is awesome!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great purchase this was! As a previous owner of a Steam Deck, I can confidentaly say that I made the right choice. The screen is immaculate! So clear and crisp. The software is being updated consistently. Do yourself a favor and if you want PC gaming on the go, grab one of these!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    The best handheld gaming device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this handheld. it's like having a PC in your hand. The graphic is out of this world. i never had a handheld like this. I would recommend this to everyone i know that likes video games on the go. The only issues is the battery you need to have a backup battery pack.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Gaming on the couch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This small gaming PC is fantastic, provided you don't dwell on the cost; you'll adore it. Just be sure to follow the instructions to make some adjustments for better battery life, and you'll be all set.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Fun for trips

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fun. Like using a mini pc. Only main issue is battery life. Can’t play games at full performance without it dying fairly quick but that’s expected. Other than that, wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Absolutely love this device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is AWESOME. Experience at Best Buy was great as always. I can run literally any game I want at good quality, all on the go. I bought a dock to go with it and it’s my main PC now. Totally recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance for a handheld. Shoddy software from Asus but hardly a deal breaker. Multiple graphical options (outside of games' own options) to improve performance and/or picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it, I think if there’s a second revision I will definitely choose that but there are a few missing features such as a rest mode that it lacks. Overall I would say it’s a very nice portable console and I would recommend it to anyone looking for something smaller than the steam deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good but battery intensive

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically useless unless you’re going to keep it plugged in. For traveling where you will have a plug this works great. Plays any game I’ve tried.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not good for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality but, it isn't working with many games, sometimes it was too slow. The battery run out in 1 hour, it's beautiful but just that.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RoggerB,
      We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0310).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/us/support/FAQ/1050046/ Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Excellent device with caveat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the handheld I've been waiting for since I was a kid, very good as a 1st gen device hopefully they will address the battery short life in future generations. This is a beginning of something amazing yet to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerhouse handheld gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerhouse handheld gaming - worth the purchase. Windows is not without its issues, but that doesn’t take away from what this can do. Own both the Ally and the Steamdeck. Each has its purpose. The only problem I have is I need more storage already. Easy upgrade though. Buy it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing gaming system on the go

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great in the hands and the ROG software is easy to use to configure each game to have their own performance profile.. Excellent gaming system on the go with amazing 120hz display.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog ally z1 processor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hand held system for sure. Plays destiny 2 no problem and Fortnite. Just don’t let anything happen to the charger due to not being able to find a new one for it. Would recommend the better processor not sure how the base model will due.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant but ended up loving this purchase. It is a windows pc so windows experience is a necessity as it’s setup is more cumbersome than a steamdeck, but I’ve ended up playing on this more than PS5 or PC. The fact this thing can run Cyberpunk at 1080p smoothly still blows my mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my favorite purchases I’ve ever made. I use it when I travel and for daily caps out 60FPS which I can’t really complain about at

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming PC replacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing little thing. I have a gaming PC with 4070Ti on-board. But after I got my Ally, I play diablo 4, cyberpunk and hogwarts laying on the coach. Incredible! Replaced storage to 1 TB because my SD card died on me. So I recommend doing it even before booting it first time. Thanks Asus

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My first experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first opened up the box I wasnt really awear of how big the ROG ally was. I was really amazed about the graphics and how it feels in my hands but it to some time to get used to it . I would recommend this to you and give it a try.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Makes me happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device it lives up to my expectations. I don’t have room for a desktop pc and my laptop just became a pain to lug around to were I can play it. A handheld is perfect for me and pc gaming is the only way I play. I don’t have any complaints I am very happy with this product.

    I would recommend this to a friend