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Customer reviews

Rating 4.4 out of 5 stars with 9075 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 9,075 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ally

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good just battery dies very fast but overall very good performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Miniature Monster PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A full Windows 11 PC in a super compacts format, the hardware is very fast for the format, although designed as a gaming hand held, the small device is capable of running any pc based software with ease, excellent quality as expected from ASUS!!

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Portable Awesomeness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just took this on a cross-country trip and it was wonderful, particularly since an available plug on my flight meant I didn't need to worry about battery. I loved the Steam Deck, but am even happier with this as an upgrade, since it can play anything in my library (PC Game Pass, Epic, and GOG in addition to Steam) with no Linux tomfoolery needed. Docking a star for the fried 1TB SD card. Hopefully Asus will solve that issue soon.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Not quite there

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bios updates and bugs every day are not encouraging for a $700 device. It also gets extremely hot in turbo mode. Games do run great and adding all launchers is very easy if youre into pc gaming. The toughest thing for me is that the steamdeck is around half the price for the base and another $100 for a 1tb ssd that you can add which makes it around $450 for very similar performance. If you want no hassle then buy this instead. Battery life is horrible too but no other product is good at battery other than a switch.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jaysee,

      It is really unfortunate to hear about your disappointment with the ROG Ally. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. Please note that future updates to the ROG Ally that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0123" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice Upgrade to the Switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Nintendo Switch since 2017. I've loved it for its stability and simplicity. It's a handheld console with decent battery life without any bloat. A few years into owning it, I've been in the search for an upgrade. Deterred by subpar battery life and performance, I've stuck with my trusty Switch. That was until the ROG Ally with Z1 became available. The battery life is less than that of the Switch, which is expected due to its increased size, audio, video, and overall processing performance, but it's manageable. I'm able to play 2 and a half 6-minute quarter NBA games, which is not bad IMO. I have kept my Switch this whole time, but I think now I'm confident to let it go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Nintendo switch

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is delightful to carryalong for when we are on the go or at home. The picture is awsome it is a great gift and for personal use. Works exquisitely and the games are awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome little machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First things first this is a great device. Its got the lower to run just about any game at settings that look good on this size of a screen. Our boys played it while we traveled without issue. If someone is expecting this to be just pick up and play, it can be with skme front end work. Its a PC, so there is some set up, updating, and downloading required. But once its ready to rock the armory crate/asus app on the device keeps anything gaming well organized. Everyone has to remember if you dont have internet you cant play live service games, so olan accordingly and download some that can be played locally from the devoce. We are extremly happy with how it performs and its ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Quite the power!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first it was probably the worst gaming hand held to use. After 3 days worth of updates, it became quite usable and fun to play games on. Around 4 campaign missions of Halo worth of battery life. Fun to use during break or on the go

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought open box. It's great, play genshin impact, GTA5 and Roblox. I have several games downloaded. Works great with mobile hotspot

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fun yet a problem child

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my ROG Ally, but it did have its fair share of hardware issues. The SD card slot, touch screen, and joysticks were problematic, making it less durable and somewhat inconvenient at times. However, when everything worked, it was an amazing device! I primarily used it to stream my Xbox and PlayStation games, which may have been overkill for its capabilities. For local games, I stuck to titles like Minecraft and Toontown, as competing in fast-paced games was difficult without a keyboard and mouse. Overall, I’m glad I got to experience being on the cutting edge of portable gaming. Unfortunately, due to the touchpad malfunction (a hardware issue), I’ll be using the Ally in docked mode going forward. Unless ASUS addresses these issues in future iterations, I’m likely to switch to Lenovo or OneXPlayer for my next handheld gaming device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 3 out of 5 stars

    Pretty Good! But I’d rather take a PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was lightweight, the buttons felt nice to price, it wasn’t very loud like a ps4, and the speakers were nice. Windows ran really well when it came to using the web. However, the touch screen isn’t the best as I often had to keep spamming certain applications for them to even star loading. As someone who has played with a controller their entire life, the feeling of having my hands stretched out so much did feel odd, but that’s not the consoles fault.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Laptop With Joysticks :)

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is not your average handheld console. People who are used to playing switch or the steam deck are gonna have a hard time getting used to this, but if you know how to use a windows laptop or ever used a pc use it like a laptop with controllers. You can use this to play Vr games or Nintendo games if you want you just have to download emulatros. But get ready to update this thing for 6 hours because you have to first update windows, then update the bios, then update the armory crate then you are good to start using this. After this any game you throw at it it will run as long as you play around with the settings and the performance. I have been draming like a device like this since a kid a gaming console where u can play whichever games wherever whenever.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good runs any game you can think of and it being portable is better

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Best handheld gameing device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best handheld gaming devices i have ever own, this is a must buy for anyone who likes to game on the go, you can play both steam and xbox games well worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very fun Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was presently surprise at the games this device can handle. Super comfortable even for long sessions. Battery is ok, not the best buy not the worst. To be expected on how much power it can deliver. Overall great device

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a decent handheld gaming system/computer. Im still learning and adjusting on how to use it. Nice to be able to play games from steam, ea, epic, and more. Battery life is ok, but if youre running a bigger game it will drain it fast and also heat up. The sound it outputs is really nice, a lot better than i would have expected! For being my first handheld pc, i think i got my moneys worth. But i think that some improvements could definitely be made

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Ally beats every handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ally. It works perfect. Plays all my Blizzard, Steam, and EA games. Plays Diablo 4 with zero problems. Short battery life. Make sure you get a powerful car charger if you are going to play it on the road

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 5 out of 5 stars

    Great handheld, can do GamePass and Steam natively

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the weight and sleekness compared to the Steam Deck. The screen also is where this item shines. Don’t expect this to be a console; Limit your expectations and understand this is meant to be a portable handheld! :)

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Good job Asus!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. The screen pops. The controls are responsive, although a bit clicky. The joysticks have a great feel to them. The triggers are nothing to praise, they are good quality, but ordinary. As of now this system has 1 issue. SD CARDS. The 512GB of storage fills quickly. I purchased an SD card to expand my storage, and it stopped working after 5 minutes. The SD card will over heat and fail. To expand storage, get a bigger 2230 nvme. It takes less than 10 minutes to swap it, and about half an hour to restore your system using asus cloud service.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great device not so much battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming on the go! Definitely sucks that to be able to use top performance you have to sacrifice the battery life.

    I would recommend this to a friend